Yotpo, the leading eCommerce marketing platform.
New York, NY

Business Analyst

| Greater NYC Area
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As part of the Global Business Performance team and as a Business Analyst in Yotpo’s NYC office, you will play a key part in supporting our business as we continue to grow. Through data analysis and experience with analytical tools and techniques, you will help drive our most strategic initiatives forward and make a huge impact on Yotpo!  

A bit about Yotpo: we have four global locations and recently raised an additional $75M in Series E, bringing us to $176M in funding from investors including Bessemer, Blumberg Capital & Access Industries. As of August 2018, Yotpo acquired Swell Rewards and SMS Bump further strengthening our offerings with a single product, providing all user generated and incentive based marketing solutions under one umbrella.  


  • Define and measure Key Performance Indicators.
  • Build and maintain data analyses and reporting dashboards.
  • Provide actionable recommendations and insights to our major business units.
  • Work closely with a wide range of teams, including Senior Management and Ops teams.


  • 2-4 years of relevant work experience as a Business Analyst, Data Analyst, or similar role.
  • Minimum of 2 years of experience working at a SaaS company, B2B and/or B2C.
  • Strong analytical skills.
  • Strong communication, organizational and interpersonal skills.
  • Someone who not only has technical skills, but is also great working with people and knows how to manage expectations with non-technical stakeholders.
  • Advanced SQL skills.
  • Experience with Tableau, Qlikview or a similar tool.
  • Ability to multitask and handle various priorities in a fast-paced environment.
  • BA/BS degree, or other relevant experience, in Information Systems Engineering, Economics, Statistics, Mathematics, Computer Science, or other related fields.
  • Must have a valid U.S. work authorization to apply.

Why Yotpo:

  • The best technology: Yotpo has set the industry standard with the most cutting-edge solutions for user-generated content, visual marketing, loyalty programs and referrals. Our platform runs on an A.I. engine that dramatically revs up efficiencies and conversions across every application. We innovate in-house or we acquire. No matter how we need to get it done, we’re going to give brands everything they need to win in a customer centric-world.
  • The best brands: We work with some of the most disruptive, progressive and beloved brands in commerce today, from digital-native darlings like Away Travel, Glossier and UNTUCKit to enterprises like Bob’s Discount Furniture and the 1-800-Flowers family of brands.
  • The best partners: The Yotpo platform offers the most integrations in the commerce ecosystem. Official partnerships with the likes of Google, Facebook, Shopify Plus and Magento, an Adobe company, empower eCommerce and marketing pros to do their jobs more efficiently and effectively.
  • The best people: As Crain’s New York Business put it: Yotpo is a Best Place to Work. We earned this honor for our focus on diversity and inclusion; individualized attention, rewards and recognition; and beefed up benefits including monthly catered lunches, stocked kitchen and bar, 401k matching, summer flex days, commuter benefits, generous PTO, dental/vision/health insurance, life insurance, referral program, company outings and happy hours, puppies, and so much more! 

About Yotpo:

Yotpo provides brands with everything they need to win in a customer-centric world. Yotpo’s suite of integrated solutions for user-generated content marketing, loyalty, and referrals helps commerce companies accelerate growth by enabling advocacy and maximizing customer lifetime value.With Yotpo, brands can effectively leverage social proof to increase trust and sales, cultivate loyal customer advocates, and make better business decisions based on customer feedback. Yotpo proudly serves thousands of brands including Away Travel, Glossier, and MVMT. An official partner to Google, Facebook and Shopify, Yotpo has raised $101 million in funding and employs over 300 employees globally.

Yotpo champions diversity - we welcome and employ people regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.

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Where we are

400 Lafayette Street, New York, NY 10003

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • HTMLLanguages
    • CSSLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • Neo4jDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • JIRAManagement
    • TrelloManagement
    • WrikeManagement
    • WordpressCMS
    • SalesforceCRM
    • GainSightCRM
    • SalesLoftEmail
    • YeswareEmail
    • MarketoLead Gen

What are Yotpo Perks + Benefits

Yotpo Benefits Overview

Yotpo’s employee-centric culture earned us coveted spots on Crain’s New York Business’ Best Place to Work as well as BuiltInNYC’s Best Places to Work. Yotpo’s initiatives and programming are directly inspired by employee feedback. These include a Mentorship Program, an expansive D&I program, affinity groups like Yotpo Cares and Women at Work, and continuous professional development for all. You’ll be working alongside awesome people at a diverse and inclusive company where your voice is heard and your perspective is encouraged.

In addition to all of these things, we enhance our employees' well-being with comprehensive benefits:
- Comprehensive healthcare: medical, dental, life, and vision
- 401K matching
- Generous PTO and summer flex days
- Commuter benefits
- Stocked kitchen of snacks and beverages
- Company outings and happy hours
- Individualized rewards and recognition
- Wellness and philanthropic programming and events
- Working with game-changing technology and the most progressive brands in eCommerce

Volunteer in local community
From mentoring students in at-risk communities, to rebuilding local gardens, volunteering at holiday carnivals the homeless and working at animal shelters
Partners with Nonprofits
We partner with some non-profits year over year (Knock Knock Give a Sock, Girls Inc) but also new non-profits each year influenced by the needs of our staff (unexpected cancer diagnoses, wildfires)
Friends outside of work
Eat lunch together
Intracompany committees
Yotpo provides a variety of committees including our Mentorship Program, an expansive D&I program, and affinity groups like Yotpo Cares and Women at Work
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Highly diverse management team
Within the first half of 2019 alone, we grew our female management representation in NYC from 8% to 38%. We are dedicated to continuing gender & ethnic diversity progression on the leadership level.
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Yotpo employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Dental Benefits
Yotpo contributes 50% of dental premiums.
Vision Benefits
Yotpo contributes 50% of vision premiums.
Health Insurance Benefits
Yotpo pays 100% of premiums for medical coverage for employees, and funds 90% of premiums for medical coverage for dependents, up to certain amounts.
Life Insurance
Yotpo offers company-paid Short and Long-term Disability Insurance as well as company-paid Life Insurance.
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Yotpo provides up to 16 weeks of parental leave for the primary caretaker, at 100% pay
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Technically the beer is bottled, but it's free beer nonetheless.
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Each month, we host Yotpo Eats! The company caters lunch and it's the perfect excuse to step away from your desk, catch up with colleagues, and play 2 truths and a lie with new employees.
Happy Hours
Recreational Clubs
Our Volleyball team is going strong!
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Managers set aside budget to provide continued education dependent on employee requests or advancement opportunities.
Time allotted for learning
Customized development tracks

Additional Perks + Benefits

Full Health, Dental & Vision (Health 100% for employees, 90% for eligible dependents covered). 3% 401k match. 16wks paid leave for primary caregivers. Flexible Spending Account (FSA). Coffee on drip. Competitive commissions. Pre-tax commuter benefits. Company events. Employee referral program. Onboarding, interview, manager and continued training. Continued training and development. Fully stocked kitchen.

An Insider's view of Yotpo

How does your team reward individual success?

Since we touch most parts of the business & interact with clients every day, it's nice to be publicly recognized - whether in team meetings or larger company settings - to show that our efforts don't go unnoticed. This manifests in many ways, be it verbal encouragement, desired classes/seminars, a wine-tasting tour or oversight of certain projects.

Rachel Weller

Manager, Client Success

How do you collaborate with other teams in the company?

Communication becomes harder as a business grows, and therefore becomes more critical to success. I find that by identifying key players across teams whose perspective is essential to creating a holistic view of the business and meeting with those individuals on a regular basis, I can ensure each team's goals are factored into any decision we make.

Mike Kehrli

Director of Sales & Strategic Initiatives

How has your career grown since starting at the company?

I've seen my contributions impact the course of the company through 2 rounds of funding. I began as an outbound SDR and helped shape our outreach strategy, then led in a team lead capacity. I was recently the first AAE to successfully be promoted from that role into an AE. I'm incredibly optimistic about Yotpo's growth & my own growth here.

Jennie Xu

Mid-Market Account Executive

How do your team's ideas influence the company's direction?

To better understand what we need to change requires listening to our people. Whether it's additional management training or the implementation of CSM & Sales suggestions into product development, our best initiatives have come from the team.

Tomer Tagrin

CEO & Co-Founder

What makes someone successful on your team?

I have found that sharing best practices and possessing a willingness to learn are key factors in determining one’s level of success. I am very conscious of my strengths and weaknesses, allowing me to know where I can help others as well as where they can help me improve creates a dynamic process of growth within the team structure.

David Mascarenhas

Account Executive

Jobs at Yotpo

All Jobs
All Jobs
Data + Analytics
Dev + Engineer
HR + Recruiting
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Copywriter & Content Strategist

Greater NYC Area
17 hours ago
We are looking for a Copywriter & Content Strategist to join Yotpo’s Content Team in New York. In this role, you will work closely with the Director of Content and marketing stakeholders to develop on-brand messaging, thought leadership, customer programming, and demand generation content. You will also closely align with product marketing writers to maintain consistent messaging of our products, and you will coordinate day-to-day content activities for the team.  

Senior Manager, Agency Managed Services

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As the Senior Manager of Agency Managed Services, you’ll be leading one of Yotpo's fastest growing and most promising new channels within Yotpo’s dynamic partner ecosystem. In this role, you will have a chance to build a global and highly strategic program from the ground up, collaborate closely with Yotpo’s leadership team and have a meaningful impact on Yotpo’s explosive growth.  The Managed Services program onboards and empowers agency partners to create new SMS Marketing service offerings by enabling them to develop, manage and optimize SMS marketing campaigns for eCommerce brands.   To support the incredible growth of mobile communication channels by our merchants, Yotpo acquired the leading SMS marketing provider SMSBump early in 2020, and are now serving thousands of leading brands with SMS marketing services.  This addition has fast become a key compliment to Yotpo’s Customer Loyalty and Reviews offerings, supporting a set of easy to use, yet highly integrated marketing capabilities for merchants.  From enhanced review collection, to high performing, targeted SMS campaigns, to increased loyalty program engagement, SMS marketing delivers the highest levels of ROI for a brands marketing efforts. 

Client Services Operations Manager

Greater NYC Area
1 day ago
As a CLIENT SERVICES OPERATIONS MANAGER at Yotpo, you will focus on process, performance, efficiency and strategy. You’ll succeed in and enjoy this role if you rely on quantitative and qualitative analysis to identify problems. You will be responsible for designing, building and monitoring the day-to-day processes and infrastructure accordingly for Yotpo's customer success, technical support, account management and professional services teams, creating a tangible impact on the broader company. 

Strategic Client Success Manager

Greater NYC Area
1 day ago
Identify and design short and long term strategies for our premium/diverse client base. Create client-specific strategies that maximize ROI, leveraging insights, benchmarks, customer journey design and other best practices in digital marketing. Deliver and follow through with a plan to teach and train client services on the changing e-commerce space and related marketing consulting areas. Help build a scalable methodology for Client Success Managers to deliver value to key vertical segments. Develop opportunities to help the business drive up-sells and renewals. Quarterly travel is anticipated for this position.

HR Business Partner

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1 day ago
At Yotpo, our people are our most important asset. We’re looking for an experienced, solution-oriented HR Business Partner (HRBP) to join us during a time of significant growth - we have big plans for 2021! This is a unique opportunity to play a pivotal role in building the foundation of our US People strategy. As HRBP, you’ll be responsible for strategically working with both leadership and individual contributors across the company. You’ll

Director of Sales Operations

Greater NYC Area
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As a Director of RevOps (Sales+Partners) at Yotpo, you will focus on process, performance, efficiency, and strategy and your duties will include strategic planning, development of policies and practices, data management and analysis, operational strategy, and more.  You’ve seen us every time you shop online, but might not even know it. Yotpo is an eCommerce marketing platform solution helping to create customer-centric shopping experiences for forward-thinking brands like Away Travel, THINX, and Steve Madden. We serve 10,000 brands across four global locations, 550+ employees, and well-funded operations from leading SaaS investors including Bessemer, Blumberg Capital & Access Industries.

Director of Demand Generation

Greater NYC Area
1 day ago
As Yotpo’s Director of Demand Generation, you will be responsible for the strategy and execution of integrated marketing campaigns to drive qualified pipeline for Yotpo. The ideal candidate will be a strong influencer, embrace a collaborative approach and have with a strong command of all demand gen channels.

Customer Strategy Manager - SMS

Greater NYC Area
1 day ago
As a Customer Strategy Manager - SMS, you will establish partnerships with our clients based on value and ROI. These partnerships are created by securing long-lasting relationships, based on exceptional service and delivering the power of the Yotpo suite of services. Your goal will be that your clients SMS programs are as successful as possible, and you will achieve that by collaborating with them to build and execute a tailored SMS marketing strategy. 

Inbound Sales Development Representative

Greater NYC Area
3 days ago
As a Yotpo  Inbound Sales Development Representative your role will have a significant impact on the growth of Yotpo as an organization. Simultaneously, it will have an immediate impact on the advancement of your career.   We are scaling at a rapid pace and it is imperative for us to find candidates who embrace a challenge, are eager to learn and have the passion to be successful.   We will make it our job to help you learn the skills you need not only for this role but also for your future.  

Compensation & Benefits Manager

Greater NYC Area
5 days ago
We are looking for a Compensation & Benefit Manager to join Yotpo’s people team in New York. In this role, you will play a key part in developing compensation strategies and benefits programs, managing end-to-end compensation cycles and supporting key stakeholders.  This is an exciting opportunity to build a strong and competitive compensation and benefits package to support Yotpo’s ongoing growth. We are looking for someone with wide knowledge and a great passion for creating impact in an instrumental role within an innovative and fast-paced company. If you shop online, you’ve likely used Yotpo. We’re the leading eCommerce marketing platform, helping thousands of forward-thinking brands like Patagonia, Rebecca Minkoff, MVMT, Bob’s Discount Furniture, and Steve Madden accelerate growth and create loyal customers. We’re a Series E, Forbes Cloud 100 company and perennial Best Place to Work with offices in New York, London, Boston, Sofia, and Tel Aviv.

Senior Pricing Analyst

Greater NYC Area
5 days ago
As Yotpo's first Senior Pricing Analyst, you will be responsible for driving pricing initiatives by partnering with stakeholders across multiple functions to identify areas of price opportunity, execute data and market driven analytics to support price decisions, develop pricing improvement recommendations, and provide execution support. Reporting to the Director of Revenue Optimization, you will play a pivotal role in driving and executing pricing decisions and evolving pricing capabilities internally and externally. 

Talent Acquisition Partner

Greater NYC Area
5 days ago
Own full life-cycle talent acquisition: actively source, recruit and hire across a range of internal departments, including. Partner with and coach hiring managers to develop hiring plans for each open position from candidate identification through close. Partner with the Talent Acquisition team to create, improve and implement innovative recruiting strategies to support hiring goals, create a world class candidate experience and continue to build employer brand. Source and identify qualified candidates from a variety of sources including: direct sourcing, referrals, and other creative, sourcing strategies to ensure a consistent top-of-the-funnel pipeline of qualified candidates. Build strong relationships with both active and passive candidates, and work to continually improve our candidate experience. Implement structured, competency-based interview plans with a focus on removing bias from the process. Be data driven and routinely measure tool usage and ROI of sourcing platforms, vendors and productivity tools.

Solutions Engineer

Greater NYC Area
6 days ago
As a Yotpo Solutions Engineer, you will assist with post-sale tasks for Yotpo’s Premium customers. This position offers exciting interaction with diverse businesses in the eCommerce domain, as well as challenging technical work and opportunities for learning and development. If you’re a people person at heart, a self-starter, and a team player - we want to hear from you!

Sales Engineer

Greater NYC Area
6 days ago
Yotpo is looking for an experienced Sales Engineer who will work to support the US Account Management Team throughout the entire sales cycle. This person’s technical expertise and deep eCommerce knowledge will help to drive revenue by building confidence with our sales prospects. Working hand-in-hand with our Account Management team in the US, the Sales Engineer will ensure our prospective clients see the full value of the Yotpo Platform and how

Content Marketing Writer - Product

Greater NYC Area
1 week ago
We are looking for a Content Marketing Writer - Product to join Yotpo’s Content Team in New York. In this role, you will work alongside our Product Marketing Team within the Marketing Department and craft the narrative, language, and collateral we use to tell the world about Yotpo’s eCommerce marketing platform, with a special focus on the newest product in the Yotpo family. 

Mid-Market Sales Development Representative

Greater NYC Area
1 week ago
As a Mid-Market Sales Development Representative, your role will have a significant impact on the growth of Yotpo as an organization. As we are scaling at a rapid pace and this is one of the newest teams , it is imperative for us to find candidates who embrace a challenge with an eagerness to learn and a passion to be successful. We will help you develop the skills you need to grow with us.

Director of GTM Enablement

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1 week ago
As part of Revenue Operations, the mission of the Learning and Enablement team is to build a culture of learning and development by delivering learning experiences and tools that enable all Yotpo employees to do their best work, develop their skills and drive business results. We are helping Yotpo evolve into an even more desirable destination for talent and as a part of this team, you will play a vital role in creating and fostering a supportive culture where our employees can succeed. 

VP Product Marketing

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1 week ago
As the VP Product Marketing you will have worldwide responsibilities for leading and managing a team of high-performing product marketers. This role will both guide the teams thinking around how we communicate the value of our products to the market and serve as a trusted advisor on matters ranging from product strategy to demand generation initiatives. Product Marketing plays a particularly critical role at Yotpo, acting as a strategic partner

Business Analyst

Greater NYC Area
1 week ago
Define and measure Key Performance Indicators. Build and maintain data analyses and reporting dashboards. Provide actionable recommendations and insights to our major business units. Stay updated on new tool features and functionalities, initiating recommendations for process improvements. Work closely with a wide range of teams, including Senior Management and Ops teams.

Client Success Manager

Greater NYC Area
1 week ago
The mission of our Client Success Managers is to establish partnerships with our clients based on value and ROI. These partnerships are created by securing long lasting relationships, based on exceptional service and delivering the power of the Yotpo suite of services.