Job Mission:

We’re looking for a Business Analyst to support our vision for transparent and meaningful operational reporting for weekly, monthly and quarterly meetings with relevant stakeholders, as well as ongoing data-driven decision making.

Outcomes

• Work closely with leadership when generating weekly, monthly, and quarterly reporting and implement relevant feedback.
• Work closely with relevant stakeholders in the operations teams to deliver reporting specialized for tracking operational capacity and volume forecasting among others.
• Gains a deep enough understanding of our business, data, and the work of the team to refine their work without guidance.
• Deliver billing and usage reporting to the Client Success team.
• Identify areas of improvement within our current workflow for more accurate or faster reporting.
• Identify new opportunities to expand reporting while prioritizing and implementing new ways to draw meaningful insights from existing reports 

Role-Specific Competencies

• Analytical: You demonstrate a strong understanding of the context behind the qualitative and quantitative data and draw insightful conclusions from it.
• Thrive in Ambiguity: You’re comfortable tackling complicated problems with unclear solutions instead of being discouraged by them.
• Effective Communication: You’re able to clearly and concisely support your analyses and recommendations out to the larger team.
• Detail Oriented: You identify areas of opportunity to improve the accuracy of metrics and the speed at which insights can be delivered.
• Strategic Thinker: You’re able to break down a long term action plan into short, medium, and long term action items.
• Self-Management: Able to work with little supervision. You know when to make timely and informed decisions and when to reach out for information.
• Creativity: Explores new ways to solve a problem or improve your work.

Preferred Qualifications:

• 1-3 years of business analytics experience or Bachelor's degree in Business Administration, Finance, or related discipline.
• Proven ability to analyze complex data sets, gather insights, and develop reporting solutions that support decision making processes.
• Experience with Excel, Sheets, Tableau, and an understanding of relational databases.
• Experience creating detailed reports and giving presentations.
• Comfortable investigating data and providing solutions without guidance.
• Thrive in a fast-paced startup environment where flexibility and adaptability are key.