Business Insights Analyst at Candid™

| Greater NYC Area
!Sorry, this job was removed at 11:57 a.m. (EST) on Thursday, May 23, 2019
About Us
Candid™ is helping people get the smiles they always wanted at prices they can afford. By simplifying the process (direct-to-consumer) and reducing costs (by up to 65% less), we can help more people feel confident and healthy. We believe that high quality dental care should be affordable and accessible to all, and we're using modern software practices to diagnose, treat, and monitor orthodontic cases. Our team is a group of startup veterans with experience across healthcare, hospitality, tech, and finance at companies such as Lyft, Squarespace, WeWork, Blue Apron, and Clover Health.
We are looking for a Business Insight Analyst to join the Candid team to join at the ground-floor level as we begin to build out our data team. In this role, you will be responsible for defining the most important metrics in our company, promoting the standardized use of those metrics across our teams, doing complex analysis to drive business outcomes, and continuing to foster our data-driven culture. This role will work primarily with the Experience team, who manages the in-studio journey, as well as the at-home experience with our physical starter kit and digital products. This team also owns improvements to our mobile app and customer portal, as well as runs experiments to improve conversion rates through our funnel. As a data-driven company, you will be at the forefront of ensuring we continue to let the data guide our strategy. This role reports directly to our Director of Business Insights at our NYC HQ.
What You'll Do
  • Work closely with the Experience vertical to ensure that high-quality analysis is always a component of actionable decision making
  • Define the canonical metrics for the company including mobile app metrics, portal metrics and various conversion rates
  • Craft complex regressions and analyses to evaluate A/B tests aimed at enhancing conversion rates and the customer experience
  • Design and create dashboards for leaders in product, operations, and growth to drive their daily decision making
  • Proactively identify pain points in the customer journey and evaluate opportunities to alleviate these using data
  • Segment our customers and implement findings through personalization, predictive modeling, and targeting strategies
  • Design statistically-sound experiments and be a steward of good experimentation
What You'll Need
  • 2 years experience in a data analyst role
  • Experience writing complex SQL queries
  • Deep ability to present data to business stakeholders using a data visualization tool
  • Advanced knowledge of Excel, Powerpoint, and G Suite products
  • Ability to handle drive clarity from ambiguous asks
  • Inquisitive nature and desire to validate data using different sources
  • Strong interpersonal skills
Bonus points
  • Experience writing LookML for Looker development
  • Background working with product teams
  • Statistical background and experiment design (i.e. A/B testing and multiple regression)
Pay & Perks
  • Competitive compensation and equity in the business
  • Medical, dental, and vision insurance
  • Easy access to work - office in union square, across the street from 4, 5, 6, L, N, Q, R, W trains, and around the block from the F and M
  • Commuter benefits
  • Significant discount on our customized treatment plans and aligners
We continuously strive to create and maintain a diverse and inclusive environment, and are proud to be an Equal Opportunity Employer. Additionally, this organization participates in E-Verify.
Read Full Job Description
Apply now

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • Pivotal TrackerManagement
    • SalesforceCRM
    • BrazeEmail


We are located in Nomad with easy access to work - right off the R/W lines with a short walk to Herald Square.

An Insider's view of Candid™

What are some social events your company does?

We enjoy fun and diverse cultural programming involving food, activities, and wellness events. We often have bagel breakfasts and pizza parties, host office game nights and competitive field days, and start the morning with an in-office yoga or meditation. I love the autonomy everyone has on influencing & improving the culture!


Lead Recruiter

What's the biggest problem your team is solving?

We see so many people express interest in straightening their teeth, but a high percentage of those don’t end up going through with treatment. One of the goals of our team is to help foster and maintain that initial excitement about having a new smile, to give our customers the confidence and motivation to take that final step and do it!


Marketing Associate

How does the company support your career growth?

Candid supports my career by recognizing that my education and the company's growth have a positive relationship - an opportunity to learn something new presents itself every week.

At this company, I've learned that a business can thrive when it recognizes that business interests are human interests.


Project Management Associate

How do your team's ideas influence the company's direction?

At Candid, outcomes are everything. We aren't precious about our ideas and as such, the idea that proves the most value to the business is the one that wins - regardless of whether that comes from the CEO or an intern in their first week on the job! It can sound cliche, but for us that model really does result in everyone having strategic input.


Co-Founder / Head of Product

How do you make yourself accessible to the rest of the team?

I hold 1-1s biweekly with my direct reports, and bimonthly skip levels with indirects as well as generally keeping an open door policy to build relationships across the entire business.


Founder / CEO

What are Candid™ Perks + Benefits

Volunteer in Local Community
Partners with Nonprofits
Candid is proud to partner with Smile Train, the international children's charity, to help provide safe, 100% free cleft lip and palate treatment to children around the globe.
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Dedicated Diversity/Inclusion Staff
Highly-Diverse Management Team
Unconscious Bias Training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Team Workouts
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
We have frequent happy hours - both impromptu weekly events and planned out culture committee "fun times!"
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and Learns
Customized Development Tracks
More Jobs at Candid™10 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
New York
Design + UX
New York
New York
Data + Analytics
New York
New York
New York
Design + UX
New York
New York
New York