Business Insights Analyst

| Greater NYC Area
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About Us

 

Candid™ is helping people get the smiles they always wanted at prices they can afford. By simplifying the process (direct-to-consumer) and reducing costs (by up to 65% less), we can help more people feel confident and healthy. We believe that high quality dental care should be affordable and accessible to all, and we're using modern software practices to diagnose, treat, and monitor orthodontic cases. Our team is a group of startup veterans with experience across healthcare, hospitality, tech, and finance at companies such as Lyft, Squarespace, WeWork, Blue Apron, and Clover Health.

 

 

Role

 

We are looking for a Business Insight Analyst to join the Candid team to join at the ground-floor level as we begin to build out our data team. In this role, you will be responsible for defining the most important metrics in our company, promoting the standardized use of those metrics across our teams, doing complex analysis to drive business outcomes, and continuing to foster our data-driven culture. This role will work primarily with the Experience team, who manages the in-studio journey, as well as the at-home experience with our physical starter kit and digital products. This team also owns improvements to our mobile app and customer portal, as well as runs experiments to improve conversion rates through our funnel. As a data-driven company, you will be at the forefront of ensuring we continue to let the data guide our strategy. This role reports directly to our Director of Business Insights at our NYC HQ.

 

 

What You'll Do

  • Work closely with the Experience vertical to ensure that high-quality analysis is always a component of actionable decision making
  • Define the canonical metrics for the company including mobile app metrics, portal metrics and various conversion rates
  • Craft complex regressions and analyses to evaluate A/B tests aimed at enhancing conversion rates and the customer experience
  • Design and create dashboards for leaders in product, operations, and growth to drive their daily decision making
  • Proactively identify pain points in the customer journey and evaluate opportunities to alleviate these using data
  • Segment our customers and implement findings through personalization, predictive modeling, and targeting strategies
  • Design statistically-sound experiments and be a steward of good experimentation

 

What You'll Need

  • 2 years experience in a data analyst role
  • Experience writing complex SQL queries
  • Deep ability to present data to business stakeholders using a data visualization tool
  • Advanced knowledge of Excel, Powerpoint, and G Suite products
  • Ability to handle drive clarity from ambiguous asks
  • Inquisitive nature and desire to validate data using different sources
  • Strong interpersonal skills

 

Bonus points

  • Experience writing LookML for Looker development
  • Background working with product teams
  • Statistical background and experiment design (i.e. A/B testing and multiple regression)

 

Pay & Perks

  • Competitive compensation and equity in the business
  • Medical, dental, and vision insurance
  • Easy access to work - office in union square, across the street from 4, 5, 6, L, N, Q, R, W trains, and around the block from the F and M
  • Commuter benefits
  • Significant discount on our customized treatment plans and aligners

 

We continuously strive to create and maintain a diverse and inclusive environment, and are proud to be an Equal Opportunity Employer. Additionally, this organization participates in E-Verify.

 

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Location

We are located in Nomad with easy access to work - right off the R/W lines with a short walk to Herald Square.

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