Medly is a patient-first digital pharmacy that delivers free, same-day prescription medication throughout the nation. Our mission is to elevate the healthcare journey for all patients - regardless of income, lifestyle, or diagnosis.

We are looking for an experienced Business Insights Manager to develop reporting and analyses for customer-facing teams, and generate insights that drive sales and customer retention strategy. In this critical role, you will partner across Sales, Marketing, Finance, Operations, and Data teams to track, understand, and impact KPIs to drive growth.

What you will do:

• Develop and deliver regular KPI reporting for Sales & Marketing Leadership
• Analyze performance trends by customer cohort, geographic market, and sales channel
• Understand key growth levers and measure the impact of sales strategies & initiatives
• Build sales capacity model and forecasting methodology in partnership with Finance
• Synthesize findings and present recommendations to Leadership and C-Suite to guide strategy
• Determine the ideal customer profile and refine lead scoring
• Partner with Data and BI teams to develop enhanced reporting capabilities
• Develop customer-facing QBR reporting to show value-add

Who you are:

• Highly-analytical, data-driven decision maker
• Naturally curious, constantly seeking to understand how things work
• Unafraid to challenge assumptions or ask the tough questions
• Able to synthesize complex insights and convey information simply
• Empathetic team player who wants to grow and win as a team
• Motivated self starter who seeks out ways to solve problems and continuously improve

What experience you have:

• BA/BS degree
• 4+ years' experience in an analytical role, modeling sales performance and surfacing customer insights
• Knowledge of the healthcare industry, ideally pharmacy in particular
• Experience with BI software tools such as Tableau, Looker, QlikSense, etc.
• Excellent communicator with proven ability to clearly convey ideas and information in written and verbal form to stakeholders of all levels

Medly Pharmacy is an equal opportunity employer. We proudly celebrate diversity and are devoted to creating an inclusive environment for all employees regardless of race, color, religion, national origin, sex, sexual orientation, age, disability, military service, or any other non-merit factor.