Business Operations Analyst, Growth

| Greater NYC Area
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Summary of Job’s Purpose:

BizOps is a highly leveraged group of problem solvers who spike in analytical thinking, project and stakeholder management, and getting stuff done. As a Growth Operations Analyst/Manager you’ll have a great opportunity to help Kargo scale a thriving business. We work on critical strategic initiatives and see projects through implementation. We build productive and positive relationships across the organization at all levels and deliver real, tangible outcomes. We help our leadership keep the trains running on time and support laying down new tracks to take us to new places. We are the bridge between strategic vision and execution.

The most important quality we’re looking for in a candidate is grit – this is someone who, above all else, loves a challenge and gets things done. This is a self-starter and critical thinker that is excited to push the team to a higher level. Candidates should possess exceptional analytical, writing and verbal skills. We’re looking for someone who loves solving complex problems – challenging the data, asking hard questions, weighing information under uncertainty, and project managing across multiple teams. Intellectual curiosity and deep attention to detail are musts.

The Position:

Be a trusted thought partner to business leadership by offering process improvements, analytical insights and growth strategy recommendations

Build sophisticated and dynamic Customer Health Scoring to determine tangible action items against identified at-risk accounts & growth accounts

Work in partnership with Business Operations & Sales Planning Leadership to create optimized models to automate smarter media planning

Become the Kargo Customer Expert by understanding all client KPI needs, historical performance metrics, and use that knowledge to ideate strategy for growth / retention on key accounts

Establish and own systems to gather and translate customer feedback and business needs into actionable analytics including key customer experience metrics e.g. NPS

Partner with Marketing Leadership to optimize and quantify marketing outreach efforts to drive ROI

Build and activate tailored models, reports, and other solutions for business partners, focused on driving better decisioning around revenue, costs, clients, products, and key health metrics

Proactively present and implement on own strategic business recommendations and initiatives

Support ad hoc business analysis as required

Requirements:

BA/BS required from a top university

3-5 Years of Related Work Experience

Entrepreneurial. Relentless but humble

Salesforce/CRM Experience Preferred

Ability to quarterback high-impact projects with a strong emphasis on implementation

Ability to run in the right direction given a lot of rope

Excellent communication skills 

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Location

826 Broadway, New York, NY

What are Kargo Perks + Benefits

Culture
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Day off for your birthday
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Highly diverse management team
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Mother's room
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

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