Business Operations Analyst

| Greater NYC Area
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We are seeking a Business Operations Analyst to become a subject matter expert on the data analytics, metrics, and KPIs of our product offerings to drive Laika’s business outcomes. You will execute mission-critical, strategic initiatives and deliver objective analysis and insights across the company. This will place you in a pivotal role in ensuring that our Product, Design, and Engineering teams have the decision support metrics, systems, and processes they need to succeed. We're looking for someone who is equal parts strategic, data-driven, and operationally-oriented (have a "get stuff done" attitude).

About Us

Laika (heylaika.com) combines modern technology with expert support to help SaaS companies manage security compliance, security audits, and enterprise procurement security diligence. 

We were founded in May 2019 and recently raised our Series B funding from top VCs, including JP Morgan, PayPal Ventures, Canapi and Bain Capital. Our customers and revenue are growing like crazy, and we are poised for breakout growth this year.

What You'll Do

  • Perform analyses and research that help us make the right growth decisions for Laika.
  • Synthesize feedback from functional teams, customers, and other stakeholders to identify process gaps and optimization opportunities.
  • Turn your insights into compelling and actionable recommendations that will guide product, and business decisions.
  • Partner with leadership on strategic roadmap and target-setting; informing decisions with data-driven insights and rationale.
  • Create visualizations, dashboards, and provide cross-functional data analytics support
  • Design and implement the business and operational systems and processes that make Laika tick.

About You

  • You get a kick out of digging deep into the data, thinking from first principles, and delivering the best results.
  • You want to promote and evangelize a data-driven mentality with your team and are ready to teach those who want to learn.
  • You keep a pulse on the latest tools and techniques and proactively learning to 
  • You have a process-oriented mindset and enjoy doing whatever it takes to execute on complex projects. 
  • You know how to use a computer properly and don’t need a mouse very often...seriously. Major bonus points for knowing proper keybinds and an appreciation for personal productivity tools.

Qualifications

  • 1-3 years experience in an analytical role (ideally working on Product / Data Analytics teams).
  • Strong in at least 1 flavor of SQL, at least one other programming language for data science (Python, R, etc.), and proficient in Excel.
  • Experience with at least one BI platform (e.g. Mode, Power BI, Tableau, Looker, Metabase).
  • Familiarity with CRMs (Salesforce, Hubspot) and/or CX platforms (Catalyst, Zendesk).
  • Exceptional written communication skills. You’re able to convey complex topics to an array of stakeholders in a digestible and compelling manner.
  • Hungry, humble, scrappy, and will thrive in fast-paced environments.

Nice to Have

  • Direct experience in building operational metrics and reporting (ideally for B2B SaaS products)
  • Experience with product usage and analytics tools (i.e. Heap, Segment, Aptitude, Mixpanel, etc.)

Your Compensation

  • The compensation band for this role is $70,000 - $100,000 which will be based on experience and skillset.
  • Exceptional health, vision, and dental care.
  • Unlimited PTO.
  • Early equity in a fast-growing company.
  • Hybrid work from home model.
  • $800 Stipend for home office equipment.
  • Wellness stipend.


Equal Opportunity

Laika provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

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Location

One block from Bryant Park with lots of restaurant options.

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