Business Operations Associate
About Common
Common is the nation’s leading residential brand offering convenience and community through coliving and traditional apartments. Our signature approach to end-to-end property management and technology offerings allows us to deliver unparalleled experiences across 35 buildings, 6 cities, and over 1,000 members. Common is the preferred choice for both residents looking for a stress-free and all-inclusive living environment, and for real estate owners seeking reliable, above-market returns. Launched in October 2015, we now operate homes in New York City, Chicago, Los Angeles, San Francisco, Oakland, Seattle, and Washington, D.C. and receive over 4,000 new member applications per week.
It’s an exciting time to be part of Common’s team. We challenge ourselves every day not just to think about ways to make city living better, but to activate on those ideas in meaningful ways. Our team is comprised of real estate professionals, designers, engineers, salespeople, marketers, client service representatives, and so much more. We work collaboratively, value self-startership, and embrace a “whatever it takes” mentality to ensure our work is done and done well. Common sits squarely at the intersection between technology and real estate, working everyday to build quality residential solutions that bring positive change to the world’s rental housing crisis.
Common was founded by Brad Hargreaves and has raised over $65MM in venture funding. Brad is a visionary leader with vast experience in the technology and service space, previously founding the education company General Assembly.
To follow the latest Common news, get to know our community of residents, and learn about what it’s like to work at Common, you can follow us on Instagram, Linkedin, and Twitter. To see more open roles and hear from Common employees check out our Careers Page.
About the Role
Common is growing rapidly and expanding into multiple new cities in 2019. The Business Operations Associate is a critical role to support cross-functional initiatives across our rapidly growing operations teams. This person will be involved in a lot of foundation building within operations, which could lead to significant growth opportunities as we build out this team.
Responsibilities
- Partner with operations teams to identify and execute against process and performance improvement opportunities that move the needle for the business
- Understand, analyze, and improve upon the business systems in place
- Maintain required documentation and proactively identify improvement opportunities through systematic and rigorous measurement and analysis
- Manage systems for the sales and customer operations teams, constantly looking for revenue enhancements or cost savings that can be derived from changes to process flows and introduction of automation
- Use data to make decisions and prioritize the roadmap of projects for multiple teams
- Work cross-functionally and build support for various initiatives that touch sales, customer operations, digital product and finance/legal functions at Common
Qualifications
- 2+ years of work experience in sales/business operations, project management or strategy consulting
- Track record as a problem solver with hands on technical experience leading software implementations
- Ability to use data sets to extract business insights or make practical recommendations
- Experience with CRMs (preferably Salesforce), ticketing systems, and business intelligence dashboards
- SQL experience required
What We Offer
Common truly values our employees and wants to do everything to ensure that our employees are not only happy and professionally fulfilled, but also that they have the opportunity to be healthy. Because of this, we are committed to providing a number of affordable and valuable health and wellness benefits for our employees such as paid vacation and sick time, medical, dental and vision insurance, Company paid life insurance, Company paid STD/LTD Insurance, FSA + HSA options, commuter transit benefits, generous paid parental leave (up to 16 weeks!) and a 401K. Additional benefits such as Company equity, paid holidays, weekly team lunches + weekly happy hours, a fully stocked kitchen, flexible working hours, job training + development opportunities + a great wellness program are also available. And as always, we are regularly evaluating our offerings to ensure employees needs are being met.
We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, sexual orientation, gender identity or expression, legally protected physical or mental disability, military or veteran status or any other basis protected under applicable federal or state law.