Business Operations & Strategy Analyst

| Greater NYC Area
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Company Description:

Quartet is a pioneering healthcare technology company striving to improve the lives of people with mental health conditions. We connect people to a personalized care team to get them the right care at the right time. Our collaborative technology platform and range of services brings together physicians, mental health providers, and insurance companies to effectively improve patient outcomes and drive down healthcare costs. Backed by $153MM in venture funding from top investors like Oak HC/FT, GV (formerly Google Ventures), F-Prime Capital Partners, Polaris Partners and Centene Corporation, Quartet is headquartered in NYC and is currently operating in several markets across the United States — Pennsylvania, Washington, Northern California, New Jersey, North Carolina, Louisiana, and Illinois.

About the team & Opportunity:

Quartet is looking for an experienced Business Operations & Strategy Analyst to partner with our Clinical Operations team to measure and improve the effectiveness and efficiency of our Mental Health Provider engagement and patient care coordination efforts. This role will report into Quartet’s Business Operations & Strategy team and will be fully integrated into the Clinical Operations team that they support.

The Clinical Operations team consists of teams that work with our Mental Health Providers (MHPs) and our patients.  The Care Navigation team is responsible for connecting patient to mental health resources and supporting them throughout their journey to care.. Our goal is to reduce the challenges that patients face in their search for care, improve speed and access to high quality care, and to make the process as seamless as possible.

The Mental Health Network Acquisition & Implementation team and the Mental Health Network Management team, build and engage our Mental Health ecosystem so that patients referred through Quartet have access to effective mental healthcare. 

The Clinical Operations team partners with our Product, Technology, and Customer Success teams to pilot programs with Providers and Patients that inform future Product and Operations strategy.

As a Business Strategy Analyst you will provide analysis and insights to the Clinical Operations team to unlock growth and operational efficiency improvements.  You will partner with other analysts to deliver on strategic business initiatives and develop a strong knowledge of our internal data systems and an understanding of how to use them to operate efficiently. You will support development and implementation of pilots and initiatives by partnering with product and the Clinical Operations team. You will run the Clinical Operations Leadership meetings and be responsible for helping to set and track goals across the team

This position requires outstanding analytic and communication skills, the ability to collaborate with a wide variety of colleagues, experience prioritizing work in a fast-paced environment, and the tenacity to execute against deliverables in a timely, high-quality fashion.

Accountabilities:

  • Gain a thorough understanding of Patient and Mental Health processes in order to lead strategic partnerships and improve operations
  • Leverage available reporting infrastructure and tools (e.g. Looker, Salesforce) to accurately reflect organizational behavior and drive better decision-making
  • Provide actionable insights (the "so what") for every dashboard created, ensuring data is put into action efficiently and effectively
  • Interface with a variety of internal counterparts to address day-to-day data- and reporting-driven inquiries, issues and requirements
  • Guide Clinical Operations  initiatives end to end, ensuring data integrity, high-quality analysis, validation, and documentation
  • Develop and manage the analytics roadmap for the Clinical Operations team
  • Support Clinical Operations Leadership weekly meetings and goal review

Minimum Qualifications:

  • 4+ years of experience in an analytical role, either through consulting or internal strategy and operations positions
  • 1-2 years of experience working with business users to understand, scope and map business questions to data that can be used to answer them, and developing answers and recommendations through analysis
  • 1-2 years of experience communicating data-driven insights and recommendations to senior executives, using Excel/Google Sheets and PowerPoint/Google Slides
  • Ability to align and influence different teams and levels of leadership
  • Enjoys thinking both strategically and tactically; can solve for the big picture while executing against what needs to be done
  • Ambitious self-starter and appetite to learn in a collaborative, fast-paced, startup environment
  • Bachelor's degree

Preferred Qualifications:

  • Familiarity with health care data
  • Understanding of schema design
  • Familiarity with CRMs (e.g. Salesforce, Hubspot)
  • Basic SQL and analytic reporting tool (e.g. Looker, Tableau) experience

Employee Benefits for Quartet include: Unlimited vacation, volunteer opportunities, team events, mental healthcare coverage of 15 free therapy sessions + unlimited copay reimbursements, medical, dental + vision coverage, generous parental and military leave, commuter benefits, 401K, and stock option grants.

Want to know what Quartet life is like? Click here to meet our team.

Quartet is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Quartet does not accept unsolicited headhunter and agency resumes. Quartet will not pay fees to any third-party agency or company that does not have a signed agreement with Quartet.

Please note: Quartet interview requests and job offers only originate from quartethealth.com email addresses (e.g. [email protected]). Quartet will also never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Quartet, please notify us at: [email protected].

Have someone to refer? Email [email protected] to submit their details to us.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • Sci-KitLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • PySparkFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • OptimizelyAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MandrillEmail
    • MarketoLead Gen

Location

Being next to Bryant Park allows us to take meetings while taking a walk. Plus, lunch spots galore (priorities) and easy access to trains.

An Insider's view of Quartet Health

What’s the vibe like in the office?

Quartet’s office vibe creates a space that balances productivity, creativity, and collaboration. No matter if you are in scheduled meetings with team members, focusing in a phone-booth style cubicle, having an impromptu meeting with someone across the company on the couches, or grabbing a bite to eat and cold brew in the kitchen

Katie

Lead Operations Coordinator

What does your typical day look like?

I take calls from our patients, in our different markets across the country and my goal is to connect them to the right provider to ensure they get the care that they need. It feels great to make a difference at that moment, for another human being that is going through difficulty. My job makes a difference in someone's life; it feels rewarding.

Subomi

Patient Inbound Specialist

How has your career grown since starting at the company?

Quartet has given me opportunities to discover what I enjoy and excel at professionally, and what I’m eager to grow in, even if it doesn’t come naturally. Prior to Quartet, I had viewed my career linearly, but after 3 roles in Business Development, BD Ops and now Strategic Partnerships, I’m grateful for each leadership and learning experience!

Charissa

Strategic Partnerships

How do you make yourself accessible to the rest of the team?

I am proud of Quartet's open culture. Our whole team can reach out at anytime; I meet with teams many times a week, and often have 'skip levels' too. We have 'Free Form Food Fights' twice a month - a time where I meet with any and all Quartetian's without an agenda except to be available to answer any questions they have, live or anonymously

David

Chief Executive Officer

How do you collaborate with other teams in the company?

I work cross functionally with teams to help assess the current state of our markets and understand where there are areas for improvement and expansion. By analyzing data & communicating findings to teammates across the organization, we are able to refer more patients to care while increasing the speed to which they arrive at their 1st appointment

Jake

Strategy Analyst, Customer Success

What are Quartet Health Perks + Benefits

Quartet Health Benefits Overview

Quartetians receive unlimited vacation, volunteer opportunities, catered lunches, snacks, team events and outings, mental healthcare coverage of 15 free therapy sessions + unlimited copay reimbursements, medical, dental + vision coverage, generous parental & military leave, employee resource groups, professional development, 401K, stock option grants.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Our dental plan includes orthodontia too.
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy entitles Quartet Employees to receive 10% discount on premiums.
Wellness Programs
Team workouts
Quartet's team workouts include bi-weekly group meditations and a bank of fitness videos specifically for Quartet employees! We also offer subsidies for ClassPass workouts too.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Subsidized child care.
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
We reimburse up to 15000 for eligible adoption expenses and 16 weeks of paid leave.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees get free lunch on Tuesday, and Thursday.
Game Room
Our game room includes Ping Pong, Video Games, Board Games and a regular games night hosted by our own engineers.
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Quartet hosts lunch and learn meetings once per month, minimum and they cover topics from technology related issues through to mental healthcare and wellbeing.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program.

Additional Perks + Benefits

Enhanced mental health benefits. Paid membership to One Medical. Pre-tax health, transit and dependent care flexible spending accounts. True work life balance. Unlimited vacation, competitive family leave policy with return to work assistance. Generous paid military leave. Game nights. Book club. Amazing office, stocked kitchen with kombucha. Regular company and departmental offsites, holiday celebrations, and monthly distinguished speakers.

More Jobs at Quartet Health21 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
Legal
Marketing
Operations
Sales
Developer
new
New York
Operations
new
Remote
Operations
new
Remote
Data + Analytics
new
New York
Operations
new
New York
Data + Analytics
new
New York
Finance
new
New York
Marketing
new
New York
Operations
new
New York
Data + Analytics
new
New York
Marketing
new
New York
Developer
new
New York
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Quartet Health's full profileSee more Quartet Health jobs