Business Operations & Strategy
Who We Are:
Narmi transforms America’s financial institutions into digital-first institutions. Over the past three years, we’ve grown 100%+ year-over-year, have built and implemented multiple products and have established one of the highest net revenue retention (i.e. how much revenue increases from your existing customer base) metrics in our industry. This means our customers love us and want to buy more products from us.
Our award-winning digital banking and digital account opening platforms have moved millions of dollars and opened thousands of accounts since inception. In fact, the #1 online bank in the country (Radius Bank), leverages Narmi for their entire digital bank. Another Narmi customer - Berkshire Bank - partnered with Narmi to deliver the best customer onboarding program in the country.
Narmi's Co-Founders previously ran a financial institution as CEO and CTO so understand the challenges and needs of the market first-hand. This gives us a unique competitive advantage and heavily influences our product and engineering efforts.
Narmi is growing through unprecedented growth. Scaling the company is by far one of the most enjoyable parts of working at Narmi. However, scaling also comes with inevitable challenges, tough decisions and a requirement for fast paced execution. The Business Operations team is focused on solving some of Narmi's most pressing business and operational issues. You will work collaboratively across all departments on a variety of day-to-day and strategic initiatives with a direct and quantifiable impact on our business. You will identify actionable insights, assess their impact, and lead execution & implementation. Integrity, sharpness and the ability to “get it” are critical to be successful in this role.
Responsibilities
- Manage and drive key operational and strategic initiatives across the business. No potential project - regardless of size or scope - is off the table.
- Quickly solve the most pressing problems at the company through thoughtful and pragmatic execution
- Interact with all aspects of the business: sales, marketing, implementation, customer success, compliance, product, engineering, people and more
- Collaborate with department leads to develop, track, and target company-wide success metrics across our leadership reviews
- Help prepare for key team and corporate-wide meetings including Operations Leadership meetings, Company All Hands, and other ad-hoc strategy discussions
- Help prepare external presentations (board decks, investor decks, strategic presentations, etc.)
Requirements
- Passion for building a world-class company that will always be chasing excellence
- 3+ years experience at a top-tier consulting firm, investment bank or private equity firm (or equivalent analytical and strategic role at top-tier organization) OR 4+ years at a high-growth B2B SaaS company
- Excellence in Microsoft Excel, Powerpoint, Word and high capacity to learn new technology tools (Slack, Wrike, Github, Zenhub, etc.)
- Demonstrated excellent written and verbal communications skills
- Ability to effectively prioritize and execute tasks in a high-pressure environment, i.e. the ultimate "project manager"
Benefits & Perks
- An extremely intelligent and capable team that you can learn from and contribute to
- Competitive salary, as well as 20 days PTO in addition to 11 federally recognized holidays
- Robust health benefits packages including access to a 401k and various medical, dental and vision plans, as well as fitness reimbursement
- Work from anywhere perk, student loan assistance and work from home allowance
- Regular company-wide social events
- Full transparency into company metrics, goals and future initiatives
We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups.