The Business Process Analyst (BA) will work cross-functionally across the organization to document and measure key metrics across the business, including performing analysis for internal stakeholders and working towards improving the existing operations.

Responsibilities:

• Responsible for identifying opportunities for improvement, and then working with stakeholders and the project manager on executing those improvements throughout the existing business operations
• Work across Engineering, Sales, Client Experience, Marketing, and Product teams to enable broader organizational alignment and standardization
• Perform analysis for specific systems, processes, and business solutions
• Monitor key metrics, root causes/issues, and identify solutions
• Document meetings with various stakeholders and produce useful follow-up reports
• Gather, document, and analyze business needs and requirements
• Work with the business to identify opportunities for improvement in current business operations and processes
• Test and QA new tools/systems, and create system documentation and user manuals
• Identify and scope high impact projects
• Turn complex data-sets into a more meaningful format easily understood by internal stakeholders
• Stay up-to-date on the latest process and IT advancements to automate systems and processes
  Perform user acceptance testing for newly established tools and processes

Requirements / General Experience:

• Bachelor’s Degree in Business or appropriate field of study (MBA helpful)
• Clear communicator with excellent written, verbal, and listening skills
• Proven ability to work cross-functionally to understand and translate business requirements
• Comfortable learning new tools, taking initiative, and making recommendations
• Strong collaboration skills and can-do attitude; flexible/adaptable to change
• Excellent critical thinking skills; is able to break down ambiguous problems into concrete, manageable components and think through optimal solutions
• Strong facilitation and documentation skills
• Proficient in MS Office Suite (Excel, Word, PowerPoint, Visio is a plus)
• Familiar with SQL