Justworks
Our mission is to help entrepreneurs and businesses grow with confidence.
New York, NY
Hybrid

Consumer Insights Manager

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At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

The job

The Consumer Insights Manager will partner with Marketing, Sales, and Product to understand the needs of key markets, customer segments, and competitors to inform Justworks’ business and product strategy. 

We’re looking for someone who excels at designing and executing research to tackle complex business problems. The right candidate will have the ability to deep dive into Justworks’ target markets, customers, and the competitive landscape to deliver compelling and actionable insights to stakeholders across the business. 

This role will report in to Product Marketing, a team that plays a pivotal role in shaping the future direction of the product, influencing high-level business decisions, as well as building marketing strategies that will result in the long-term success of the business. 

What you’ll do

  • Identify, scope, and lead the analyses needed to develop a deeper understanding of customer and market needs, as well as vertical and industry trends
  • Inform and influence strategic decisions based on customer, market, and competitive research
  • Become the insights ambassador; build out ways to promote and socialize research across the organization, identifying the stakeholders who could benefit most from the insights you uncover
  • Implement and own day-to-day win/loss analysis, synthesizing insights and sharing actionable recommendations regularly with stakeholders across the business
  • Serve as the go-to industry, market and customer expert on the Marketing team and across the organization
  • Uncover market-specific product gaps and customer needs to help influence the product roadmap
  • Lead research to further define and understand core customer segments 

Who you are

  • A strategic thinker with a proven ability to identify opportunities, form compelling business cases, and gain support from cross-functional stakeholders
  • Has a passion for advocating for and continuously improving the customer experience 
  • Ability to synthesize complex information into simple narratives with compelling and actionable insights
  • Excellent written and oral communication skills
  • Experience partnering with, presenting to and influencing cross-functional teams and senior leadership
  • Experience leading cross-functional projects leveraging a variety of research methodologies
  • Works effectively within a team, yet have the ability to take initiative and work effectively on his or her own
  • Possess strong leadership and project management skills
  • A self-starter who’s passionate about technology and has a genuine interest in helping small businesses grow and thrive

Qualifications

  • Bachelor’s Degree or equivalent experience (degree in Economics, Psychology, Business, Market Research, or a related field of study is preferred, MBA is a plus)
  • Minimum 5 years industry experience in a role that includes qualitative and quantitative primary research (market research, management consulting, product marketing, corporate development)
  • Proven experience leveraging a variety of quantitative and qualitative research methodologies
  • Demonstrated ability to conduct and apply market, competitive, and customer research to inform GTM and product strategy
  • Proven experience using data analysis (SQL, Excel, Tableau, SPSS) and survey tools (Qualtrics, SurveyMonkey, etc.)
  • Experience in statistics (significance testing and correlation analysis)
  • Experience working in a fast-paced tech or startup environment


Visa sponsorship for this role is currently not available.


Diversity at Justworks

Justworks’ vision is for all identities, backgrounds and expressions to be represented in the workplace. We're building the foundation for long-term success and intend to cultivate a safe, collaborative and inclusive space and company culture.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

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What are Justworks Perks + Benefits

Justworks Benefits Overview

People are our most prized asset. We do hard work, and we’ll always work hard to take care of you.

Culture
Volunteer in local community
Whether it's through Justworks-sponsored initiatives or in pursuit of a cause that matters to you, get paid while you're giving back. All Justworks’ employees get up to five fully-paid volunteer day
Partners with nonprofits
Justworks.org is creating equitable access to entrepreneurship for early-stage minority- and women-owned businesses through its annual grant program.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Justworks’ dedicated program manager for Diversity and Inclusion (D+I) oversees the company’s formal practices and policies.
Highly diverse management team
Justworks is committed to constantly improving our diversity, equity, and inclusion initiatives across the entire company.
Mandated unconscious bias training
Diversity manifesto
At Justworks, we believe it takes diversity of identity, culture, and life experience to create a world in which starting, running, and joining a growing business is an accessible option for all.
Diversity employee resource groups
Justworks has eight Employee Resource Groups (ERGs) that are all committed to making the company's work culture more diverse and inclusive.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Justworks employees can contribute up to $2,500 annually to their FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Justworks offers its employees multiple wellness perks including access to Talkspace, Classpass, Gympass, and a complimentary membership to Headspace.
Mental health benefits
Justworks offers employees access to Talkspace and an annual complimentary membership to Headspace.
Financial & Retirement
401(K)
401(K) matching
Justworks will match up to $1,000 of your 401k contributions dollar for dollar per year.
Company equity
As a Justworker, you have a stake in the company you work every day to build. All Justworks offer letters include equity and Justworkers can continue to earn more over time with promotions and tenure.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Justworks Family Matters Employee Resource Group hosts events throughout the year for employees and their families to participate.
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Pet friendly
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Enjoy access to top-notch medical, dental, and vision insurance with the options you need to feel secure and take care of yourself, your way. Justworks offers plans with 100% covered premiums for individuals and 90%+ covered premiums for families.

Taking care of yourself doesn't end with having good health insurance, especially when it comes to dealing with stress or issues in your life outside of work. Get free access to Talkspace, the leader in anonymous, accessible, and professional online therapy. Plus, with Health Advocate, you’ll have legal, financial, and medical bill resources at the ready.

We carefully vet the benefits and perks we offer in Justworks. That means you get access to all the same great options as our customers, plus everything that’s still in beta — all while helping to make our product even better.

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