LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

• You can operate in a fast paced, dynamic environment
• You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)
• You believe data-led decision making is the norm
• You see feedback or failure as motivation to learn and to grow 
• You relate to our core principles and want to work with experts in their respective fields

In this role you will:

• Develop a deep understanding of all Live Person’s data products, reports and API data mappings.
• Coordinate with business and technical users to support customized analytics solutions that meet business needs. 
• Responsible for consulting on, developing and maintaining scalable and effective reporting solutions.
• Design and deliver value added reports and analysis for Conversational AI programs.
• Utilize, contribute to and extend Live Person’s primary data delivery tool, Data Transporter.
• Work cross-functionally across brands, sales, engineering, product, and business teams to translate business problems to product and or solution requirements.
• Drive adoption and usage of LivePersons Conversational AI data products.

Your qualifications are: 

• 4+ years of experience in an analyst capacity working with various reporting and data sources.  
• Advanced working SQL knowledge and experience working with relational databases, query authoring as well as working familiarity with a broad range of databases.
• Advanced experience with distilling complex analysis into executive level presentations
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Demonstrated ability to work closely with teammates in a highly collaborative environment and simultaneously be a self-starter with strong individual contributions.
• Strong written communication; our culture lays emphasis on writing skills, and narratives are how we communicate strategy to partners and stakeholders. 
• Experience working backwards from the customer and delivering innovative, simple solutions.

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.