Customer Insights Analyst

| Greater NYC Area

Who We Are:

Our mission from Day 1: Elevate the digital advertising experience for consumers, advertisers, and publishers. Today, we're taking that mission to a whole new level. By harnessing the power of the massive data set that lives behind our proven, consumer-friendly ad formats, our understanding of attention and intent of today’s mobile consumer is set to create yet another seismic industry shift.

What We Need:

In this role, you will work closely with Sales, Product, and Marketing to develop creative solutions that highlight Yieldmo’s analytics product value connected to clients' needs. The Customer Insights Analyst will play a key role in driving sales from a consultative and technical perspective, uncover real business problems faced by our customers and prospects, and develop analytics solutions and processes that drive advertising performance with Yieldmo’s proprietary dataset.

Your Responsibilities:

  • Lead pre-sales analytics support in the effort of acquiring new customers while managing the analytics aspects of the post-sale processes to onboard and retain our customers.
  • Develop customized presentations, demonstrations, data visualizations, dashboards, and prototypes of our technology to articulate use cases and value to the customer.
  • Participate in selling the value of Yieldmo’s analytics product offering.
  • Partner with clients through a strategic and consultative sales approach to understand client's business needs, current technical environment, and future technology requirements.
  • Develop analytical strategies and actionable insights for the clients of Yieldmo’s Engagement Management Platform; work with internal stakeholders to implement those strategies.
  • Manage customer trials and develop best practices, ensuring that the customers are engaging with the product, the trial, and the resulting solution.
  • Identify product opportunities that arise from customer feedback, product prototypes, and data analysis.
  • Inform, influence, support, and execute our product decisions and product launches.
  • Work with Product, Engineering, and Operations to streamline and scale delivery of analytics insights through automation and new product features.
  • Build a good understanding of the Yieldmo business, products, and ad tech as it applies within Yieldmo.
  • Become proficient with Yieldmo data and analytics technology stack that includes Looker, SQL / Snowflake, and Python, and use them efficiently to achieve business objectives.

Who You Are & What Makes You Qualified:

  • 3+ years of experience supporting pre- and post-sales in SaaS, digital analytics, and large data sets, preferably in a top-tier media agency or MarTech vendor
  • Talent in analytical storytelling with exceptional ability to convey complex analytical results to customers and business stakeholders in relevant and accessible language
  • Natural ability for consultative and solution-based selling of new-to-market technologies and innovations
  • Deep understanding of digital ad technology (DFP, DCM, SSPs, DSPs, etc.), analytics tools (Google Analytics, Adobe Analytics, etc.), and media buying landscape
  • Proficiency in Excel, PowerPoint or Google Sheets and Presentations
  • Experience with Looker, Tableau or another data visualization platform.
  • Basic understanding of statistics and A/B testing
  • Experience with SQL and scripting languages (Python, Javascript) a plus
  • Time management skills with the ability to effectively manage and prioritize own workload
  • Ability to build strong relationships with direct customers and internal teams
  • Motivated self-starter who is hungry to win
  • Excellent communication, problem-solving and organizational skills
  • B.S. or B.A. degree
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • TypescriptLanguages
    • D3JSLibraries
    • jQuery UILibraries
    • AngularJSFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • XGBoostFrameworks
    • KAFKAFrameworks
    • KINESISFrameworks
    • LAMBDAFrameworks
    • SAGEMAKERFrameworks
    • MySQLDatabases
    • RedisDatabases
    • SNOwFLAKEDatabases
    • DYNAMO DBDatabases
    • LAMBDADatabases
    • RDSDatabases
    • LookerAnalytics
    • SnowflakeAnalytics
    • SQLAnalytics
    • CubaAnalytics
    • TableauAnalytics
    • BalsamiqDesign
    • SketchDesign
    • JIRAManagement
    • TrelloManagement
    • BOOSTERCRM

Location

218 W 18th St, New York, NY 10011

An Insider's view of Yieldmo

How would you describe the company’s work-life balance?

As a working mom with a long commute, it's imperative to work at a company that supports flexible working arrangements. After discussing the need with my manager, he expressed full support and confidence in my ability to produce stellar results even from home! Yieldmo delivers on its promise to put people first and trusts results the will follow.

Sue Andrews

Account Director

How do you collaborate with other teams in the company?

Processing and analyzing billions of data points each month requires us to have our finger on the pulse of multiple teams within Yieldmo. We collaborate in real-time via Slack and our office setup makes it easy to swing by someone's desk. We also have recurring cross-functional stands ups as well bi-weekly All Hands company meetings.

Indu Narayan

VP Data

What makes someone successful on your team?

Success on my team belongs to the curious self-starter. The landscape is constantly changing and creative problem solving is a key skill when you rarely encounter the same issue twice. You have to love digging into the "why" and "how" of everything. Success on this team rises and falls on continuous learning and collaboration.

Dan Contento

SVP Growth & Automated Partnership

How do your team's ideas influence the company's direction?

I'm a huge believer in trying out new ideas and encouraging my team to stretch themselves. We have an award for when something goes wrong with an untested idea. It celebrates that we didn't let the fear of the unknown stop us from trying and 9 times out of 10 we learn something really important. We help solidify Yieldmo's true north.

Timothy Price

SVP, Sales and Accountability

What are Yieldmo Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Friday. Employees get free lunch on Monday, Tuesday, Wednesday, Thursday, Friday.
Happy Hours
Happy hours are hosted On occasion .
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
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