About TheGuarantors

Founded by Julien Bonneville, CEO and Robert Schmidt, CRO in 2015, TheGuarantors empowers renters with smarter solutions to take control of their financial future.

We are an innovator and a pioneer in the insurance and technology industry. We have received accolades for our specialty products and excellent customer service.

In the last 3 years, we have achieved 250% year-over-year growth and successfully raised $15M in a Series B. Currently, we are expanding our footprint nationwide.

We are backed by VCs who have also invested in LinkedIn and Slack amongst others.

Report to

Customer Success Manager

The Opportunity

We are seeking a new Customer Success Analyst to join our rapidly growing company! The ideal candidate has the interpersonal skills to provide the absolute best customer service and is comfortable working in an analytic environment. You will be responsible for customer communications, become an expert on our underwriting and product offerings, and identify opportunities to improve our customer experience.

What You'll Do Day-to-Day

• Educate renters on our offering of insurance products and help them navigate the leasing experience
• Drive revenue by working with leasing offices and brokers to close deals
• Improve customer retention by facilitating the renewal of existing policies
• Gather data on customer communications and engagement to fuel our never ending quest to improve the user experience

Why We'll Love You

• Amazing customer service skills: positive attitude with an exceptional demeanor over the phone and email
• Thrive in a fast paced, rapidly changing environment
• Enjoy taking initiative 
• Excellent oral and written communication
• Ability to work on a team with frequent communication
• Ability to work one weekend day per week, with one day off during the 5-day work week
• Comfortable and competent with basic algebra ( you will be quoting insurance premiums on a regular basis)

TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all employees.

Our commitment: We are a collaborative, diverse, and passionate team of professionals. We are dedicated to innovation and empowering our employees.

Recognition: We are recognized in Forbes America’s Best Startup Employer 2020, CNBC (2018 Upstart 100), CRETEch (#1 Information & Intelligence in Finance), and listed on the 2019 Insurtech 100.

Partnerships: We have partnerships with USVets.org, alumni organizations, universities, and colleges.

Reasonable Accommodations: We are committed to providing reasonable accommodations. If you require assistance or an accommodation, please contact us at [email protected].