Responsibilities:

• Serve as a support point of contact for GamEffective portfolio of customers, handling ongoing requests and trouble tickets.
• Learn customer technical and business environment that will be relevant to the success of the solution implementation.
• Track and monitor customers health – Proactively monitor customers application and verify overall health and performance of designed solution.
• New feature implementation – Assist Customer Success project managers in implementing application set up according to design specification
• GamEffective applications expert – Become an expert in all aspects of GamEffective’s application portfolio, assisting other company employees in maximizing the abilities of the application.
• Train the customer on the self-service aspects of the application.

Requirements:

• 2+ years of relevant experience. Preferable working for SaaS companies or one of the big SI.
• Customer service orientation – excellent verbal skills.
• Ability to articulate messages clearly guide of customers.
• Experience in SQL.
• experience with setting up analytical tools (Such as: Qlik, Tableau, PowerBI, etc.).
• experience in systems integration (Plus).
• Strong team player but still a self-starter.
• Strong analytical skills.
• Excellent troubleshooting capabilties.
• Excellent time management skills.
• Eager to learn with effective self-learning skills.
• Excellent verbal and written communication skills.
• Ability to work in shifts.