ActionIQ
Our mission is to unlock the power of data to transform customer engagement and create authentic human connections.
New York, NY
Remote
Hybrid

Data Engineer - Customer Enablement

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Become part of the ActionIQ Forward Deployed Engineering Team
ActionIQ is a Customer Data Platform (CDP) built to help modern marketers transform customer experiences by giving them access to 100% of their detailed customer behavior data. That access, combined with the ability to orchestrate cross-channel campaigns and measure incremental lift across all digital and offline channels, helps brands such as The New York Times, Michael Kors, The Hartford, Pandora Media and others drive innovation and profitability. We are backed by top investors: Andreessen Horowitz , FirstMark , and Sequoia Capital .
We are looking for both office-based NYC candidates as well as remote West Coast candidates for this role.
This role is part of the Delivery team of Forward Deployed Engineering, and we're seeking highly talented individuals to join and grow our team. This is the intersection where the product has to meet customer needs and create value.
You are an engineer who loves data and wants to see technology and data used in ways that ensure our projects and customers success. You have great attention to detail and are very proactive in seeking potential roadblocks to success. You have great people skills and know how to manage the trust and expectations of a customer.
Above all, you want to make it work! You handle pressure well and you love being part of a team that wins. You know how to get the relevant people to help you achieve this goal, and you are prepared to roll up your sleeves and write code to bypass obstacles and make things work.
Role & Responsibilities
Customer Enablement Data Engineers are the customer facing technical owners of our existing customer relationships and data driven deliverables on the AIQ platform.
You will work hands-on with our technology stack and collaborate with several teams such as Product Engineering and Customer Engagement , in order to deliver on all customer technical requests. You will be responsible for regularly interacting with our customers to gather requirements (e.g. weekly meetings, email, etc), scope and prioritize the incoming work. This can include:

  • Designing Solutions - translate business requirements into technical solutions using SQL, scripting, codebase configurations, etc
  • Setting up ETL pipelines across disparate data sources, and creating a unified Data Model
  • Setting up/ enabling new product features & ingest/ export integrations
  • Helping answer customer questions, and troubleshooting where necessary
  • Participating in the field on-call rotation


You will also be:

  • Owning the handover of the customer from the Implementation team, once the platform has been deployed, and be responsible for successfully transitioning them into the Delivery Team
  • Finding out sustainable ways of addressing repeatable issues, and building tools for automation
  • Contributing with documentation and building our customer specific configuration knowledge base
  • A source of feedback for our product team, full stack and backend engineering team


Requirements

  • BS degree in Computer Science, Engineering, Mathematics, Economics, Statistics, Information Management or similar
  • 2+ years in a technical role that involves managing and manipulating large data sets, such as ETL, Data Warehousing, Analytics, Data Science etc.
  • 1+ years in a client-facing role that involves being a point-of-contact for technical and non-technical users
  • Proficient in one programming language and working knowledge of SQL, and Unix command line tools
  • Working Knowledge of Python, Github, and AWS infrastructure
  • Excellent problem solving skills
  • Strong Communication skills
  • Improvement mindset, through processes, tools and/ or documentation
  • Strong professionalism & work ethic


Nice to have:

  • Java/ Scala working knowledge
  • Marketing technology industry & relevant vendor knowledge


Benefits:

  • Work with a fun, inclusive, and smart team of people as we build a NYC-based enterprise software company!
  • Competitive compensation package, including significant equity component
  • Backed by top-tier VCs (Sequoia, Andreessen Horowitz, FirstMark Capital)
  • Top notch health insurance benefits, including 12 weeks paid parental leave for both parents.
  • We have opened a beautiful new office right on Madison Square Park, and all NYC-based employees currently have the option to return to the office 3 days per week on an "opt-in" basis. We plan to fully reopen our office later in 2022.
  • Check out this blog post here to learn how we designed our return to work plans.
  • Work from Home stipend to optimize office set up.
  • In accordance with ActionIQ policies and our commitment to prioritizing the health and safety of our employees, all office-based positions will require proof of COVID vaccination, including a booster shot, prior to entering the office. Remote employees and guests who visit the office must also provide proof of vaccination prior to entry. Our COVID-19 health and safety protocols may change over time as local and national guidance and regulations evolve.


ActionIQ is committed to building an inclusive, equitable, and diverse organization. We embrace equal opportunity for all applicants and seek to foster a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. AIQ welcomes qualified applicants of any race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background. Join us on our journey to build a product that will help our customers deliver memorable experiences that will drive loyalty and growth.

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What are ActionIQ Perks + Benefits

ActionIQ Benefits Overview

We offer benefits catered to the whole person, from top of the line healthcare coverage and wellness programs to employee experiences and professional development opportunities, our employees are at the center of all that we do. As an Actionite, you’ll have the opportunity to explore, enhance and expand your skill set through conferences, workshops, experiential learning, cross-team collaboration and more.

We operate in a hybrid model for our NYC based employees (in office: M, W, Th and remote: Tu, Fr) along with two remote seasons during the year where our employees can work from anywhere.

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Hybrid work model
In-person all-hands meetings
Bi-weekly meetings where we all come together to learn more about the latest in the organization from leadership and colleagues.
In-person revenue kickoff
Flexible work schedule
Our working hours are 10-6pm EST but this is flexible based on your location and your team’s ways of working.
Remote work program
For employees who are not fully remote we offer two remote seasons during the year where all employees can work from anywhere. https://www.actioniq.com/blog/actioniqs-new-ways-of-working
Diversity
Documented equal pay policy
Hiring practices that promote diversity
Structured hiring processes and practices, Diverse hiring panels, Gender decoder for job descriptions, Interview training for all hiring managers and teams
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Provided through Navia
Disability insurance
Dental insurance
Two plan options through Guardian.
Vision insurance
Provided through Guardian/VSP XPHealth vision discounts
Health insurance
Choice of four EPO & PPO plans through Anthem BCBS
Life insurance
Wellness programs
One Medical Membership, Gym Reimbursement through Anthem BCBS
Mental health benefits
Employee Assistance Program (EAP) Care Concierge Spring Health
Financial & Retirement
401(K)
Provided through Empower Retirement. Sofi and Origin Financial (personal finance and financial planning tools)
Company equity
Equity options are granted to our employees and executives upon the date of hire. Options are fully vested after 4 years of employment.
Charitable contribution matching
Employee donations of up to $500 per fiscal year will be matched.
Child Care & Parental Leave Benefits
Generous parental leave
All new parents are eligible for 12 weeks of 100% paid parental leave following a child’s birth.
Family medical leave
ActionIQ provides all qualified employees with 4 weeks paid leave to care for a seriously ill family member (child, spouse, parent, sibling, or registered domestic partner).
Vacation & Time Off Benefits
Generous PTO
We have a flexible PTO policy and encourage employees to take PTO to maintain work-life balance. We trust employees to communicate time off so colleagues feel supported and prepared.
Paid holidays
Company-wide vacation
Every year the company is closed from December 24th through the 1st of the year for a winter break.
Office Perks
Commuter benefits
Provided through Navia
Company-sponsored outings
Free snacks and drinks
Fully stocked kitchen at 11 Madison Ave.
Some meals provided
Family style and boxed style lunches provided Mon, Wed, Thurs.
Company-sponsored happy hours
Bi-monthly social hours following All Hands Meetings
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
ActionIQ offers employees professional development opportunities like Onsite training courses and the ability to attend job related conferences and seminars.
Lunch and learns
We set aside time for our employees to learn from each other, gain perspective, and foster an environment of curiosity. (Culture Talks, Curiosity Series, Data Bytes)
Promote from within
Online course subscriptions available

Additional Perks + Benefits

From covering the cost of a One Medical membership for all employees to ensure quality, affordable and accessible health care to commuter benefits and a company-wide winter break, ActionIQ offers perks that take care of the whole person and their families.

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