Data Implementation Manager

| Greater NYC Area | Remote
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Title: Data Implementation Manager

Location: NY or Remote

Bodhala

Bodhala is a purpose-led innovator on a mission to drive much-needed transparency across the $750 billion+ global legal industry. Sanskrit for “illumination of talent,” Bodhala built the legal industry’s leading AI and machine learning-powered spend-management platform delivering analytics, market intelligence, and actionable insights to help corporate legal departments make smarter decisions with confidence. Where corporate legal departments continue to be relentlessly challenged to innovate, become more capital efficient, and drive more enterprise value despite the well-known opaqueness in how legal services are priced, Bodhala is resolving this pressing paradox using data to illuminate price discovery and create a functional market. 

For more information, visit: www.bodhala.com 

Opportunity

Bodhala is growing fast and hiring top talent across the company to fuel its exciting trajectory and corporate culture. The Bodhala Client Success team is expanding. We are looking for a Data Implementation Manager who will interact with data leads at clients and support the Bodhala Client Success team overall in handling data acquisition, QA, and analyses to support the growth of the business. The ideal candidate is comfortable with data and technical questions regarding data, while maintaining an interest in grooming client relationships and developing their career at a growing early stage SaaS legal technology / data analytics company. Perfect for an analytical professional who is interested in data and direct client interaction. This person will be a mission-critical member of this team, responsible for: 

  • Provide exceptional Client Service and work directly with clients on data questions and acquisition issues
  • Ensure clients maintain access to analytics platform and communicate requests and issues to product development team
  • Work with Client Success Managers on assessing client technical capabilities and product fit to ensure optimal engagements and renewals
  • Work within the Client Success team and liaise with Bodhala’s Product and Tech teams to ensure Bodhala is delivering value to clients
  • Review client data on the Bodhala platform and work with Client Success Managers to prepare reports and insights to deliver value to clients
  • Learn and maintain in-depth knowledge of the Bodhala platform, industry trends, and competition
  • Develop templates for insights reporting and training materials
  • Maintain files on client usage and set-up, track, and update client status reports

Requirements

In addition to the skills and experiences below, the ideal candidate is entrepreneurially minded, self-starting, and highly collaborative (without ego) who thrives in a fast-moving startup environment. 

  • Helpful to have some legal industry, consulting, Software as a Service (SaaS) or related software product experience
  • Experience working with data and understanding of data analytics and data-backed insights as a client solution
  • Comfort with technical data issues and terminology and ability to understand software product development workflows and platforms -- technology solutions or software experience preferred.
  • Experience with customer experience, customer success and/or project management / operations teams
  • Strong analytical skills, ability to independently conduct and compile research
  • Advanced computer skills, including Microsoft Office and Excel
  • Preferred programming skills, including R/Python for creating automated reports that are run for multiple clients & proficiency in data cleaning/wrangling in preferred languages
  • Highly organized, details oriented, highly accurate and able to manage multiple priorities. Thorough in all tasks
  • Communication Skills: Outstanding written and verbal skills.

In addition, you must be legally eligible to work in the location of the position. 

Equal Opportunity

Bodhala is committed to the principle of equal opportunity for all candidates and employees. We prohibit discrimination and harassment of any kind. Our employment decisions are based on objective considerations without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Bodhala is also committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact peopleoperations @bodhala.com. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • Twitter BootstrapLibraries
    • Material DesignLibraries
    • AngularFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
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    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotLead Gen

Location

Located in the heart of FiDi, we have easy access to all trains that run through Fulton Station. Great parks for strolls & coffee shops for refueling.

An Insider's view of Bodhala

How does your team reward individual success?

We celebrate successes - big and small - through public recognition, expanded responsibilities, compensation and promotions.

We are small enough to celebrate every win. That is a pillar to our culture that will remain, as we continue to rapidly grow.

Mike

Head Of Sales

What's the biggest problem your team is solving?

We are developing a technology platform that is addressing one of the largest untapped markets out there. The way the legal industry works is broken, and we are enabling data-driven decision making by bringing together best-in-class technology with a team of people who are the best at what they do.

Sean

Director Of Product

What does career growth look like on your team?

Given we are such a small team with no shortage of work, people are brought in to accomplish their core function, but there is opportunity to take on so much more.

When we think about hiring, we look at where our existing team's interests and skills are, then hire to complement that. We want people to be constantly stretching and growing!

Carrie

Chief Of Staff

What unique initiatives do you have that encourage innovation?

We have such a tremendous opportunity ahead of us and such a strong team. We look to our talented and diverse team to come to the best conclusion. Sometimes we do "moonshot" exercises at company retreats and other times we throw around ideas at the water cooler.

Innovation runs through our company at every level.

Raj

CEO

How would you describe the company’s work-life balance?

Being part of a startup means you have to put in hours to make the company successful. That being said, there's never been an issue with taking the time you need off for personal reasons, as long as the work is getting done. Nobody wants to get burnt out from work, so we're encouraged to take time to recharge and come back refreshed.

Sara

Sales Development Rep

What are Bodhala Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Bodhala provides employees with a 401(k) matching plan. We match 4% of contributions up to 5% of an employee's annual gross pay.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Customized development tracks
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