Data Privacy Specialist at Riskified

| Greater NYC Area
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About Us

Riskified is an innovative, VC-backed eCommerce fraud-prevention company that leverages machine learning to recognize legitimate orders to help customers place their orders and merchants complete the sale.

About the Role

 Riskified is hiring a Data Privacy Specialist to join our fast-growing NYC startup. 

We provide a sophisticated service that benefits merchants and shoppers alike. But few people understand what we do or why we do it. As a result, many people have questions about the data we receive and how it’s used. This position will put consumers at ease and help our clients by answering those questions.

We take data security and client privacy very seriously, and we’re in full compliance with all applicable laws. We’re looking for a team member who will help us support the privacy function and the customer success team by developing protocols and processes to respond to inbound requests from merchants and consumers. 

We are looking for motivated, experienced, creative and organized team members, ideally with knowledge concerning privacy regulations. Excellent customer service skills are mandatory, and successful applicants should have experience managing complex questions. 

What You'll Be Doing
  • Be the public face of Riskified for all inbound Privacy requests
  • Handle customer complaints by recognizing their concerns and identifying the correct approach to resolve them
  • Work closely with internal counsel and the marketing team to support the development of documentation and materials to ensure compliance with data privacy laws and policies 
  • Collaborate with stakeholders across all departments (including developers, product managers, marketing, account managers and more) and clients to maintain customer satisfaction
Qualifications 
  • Bachelor’s degree is required 
  • 2+ years of customer-facing experience (customer service and/or support role) is required
  • 2+ years of experience managing projects and working autonomously
  • Excellent verbal and written communication skills
  • Tech-savvy, problem-solving approach to challenges
  • Strong collaboration and partnership skills
  • Familiarity with CCPA and GDPR laws is preferred
Life at Riskified

We are a fast-growing and dynamic startup with 450+ team members between our offices in Tel Aviv and New York City. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us.

Some NYC Benefits & Perks:

  • Fully-covered medical, dental, and vision insurance from your first day
  • Stock options for all employees, 401(k) + matching, commuter benefits
  • Catered lunch, team events, healthy snacks, yoga, pilates, soccer league, and more
In The News

Fortune Magazine: 25 Best Workplaces in New York

Announcing Riskified's $165M Funding Round

Inc Magazine: Best Workplaces 

Built In NYC: 100 Best Workplaces

Great Place to Work: Riskified

Crain's: Best Places to Work in New York City

TechCrunch: Riskified Prevents Fraud on Your Favorite eCommerce Site

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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • .NETLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • AWSDatabases

Location

220 Fifth Ave., New York, NY 10001

An Insider's view of Riskified

How do you collaborate with other teams in the company?

As an Integrations Engineer, I sit with multiple stakeholders - the Customer, Sales, Product, Data Integrity, & Go-Live, to name a few. Whether a merchant has a new problem for us to solve or we're launching a new product, we maintain close contact to ensure we're on the same page, & deliver the best product & experience to our customers.

Jonathan

Integrations Engineer

How has your career grown since starting at the company?

I've been given the opportunity to work on increasingly larger deals that continue to stretch me in new ways. I've been able to work directly with the executive team and contribute meaningfully to the business. I feel valued and challenged on a daily basis and look forward to continuing to grow my career with the company.

Merrin

Account Executive

How do you make yourself accessible to the rest of the team?

I have weekly 1:1s with my team & quarterly 1:1s with all employees and they know they can come to me at any time. Making myself accessible to my team & the rest of the company is extremely important in my role and will always be one of my top priorities. It is important for employees to know they have someone they can trust & go to for anything.

Lorrie

Director, People Operations

What’s the vibe like in the office?

The vibe at Riskified is equal parts hustle and fun. Everyone is highly supportive and collaborative, which builds a genuine sense of unity in the office while making it very encouraging for everyone to excel in their positions.

Add in the amazing NYC views, adorable office dogs, and a well curated kitchen and you truly feel grateful to be here.

Arun

Director of Integrations

What are Riskified Perks + Benefits

Riskified Benefits Overview

Healthcare - Full medical, dental, and vision insurance from your first day
Stock - Stock options for all employees
Financial Benefits - 401(k) + matching with immediate vesting, commuter benefits
Professional Development - Customized training courses, company-wide learning, volunteering opportunities
Snacks and More - Fully stocked kitchen with healthy snacks, catered lunch, lunch stipend, weekly happy hours
Celebrations and Activities - Overnight getaways, team events, birthday breakfast, yoga, pilates, soccer, basketball, and more

Culture
Volunteer in Local Community
Friends Outside of Work
Eat Lunch Together
Diversity
Mean Gender Pay Gap Below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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