Data Scientist

| Greater NYC Area

Unlock Your Career Potential: Technology at ADP. Do you enjoy exploring, identifying and inspiring the future of the workplace and the lives of millions of people? At ADP, the world's largest B2B cloud company, our Technology team is comprised of brilliant engineers, architects, data scientists, infrastructure experts, and more. We were first in our industry to offer a SaaS solution and continue to push the envelope utilizing the latest operating platforms to deliver the highly automated, intelligent and predictive solutions that are redefining what is possible. Named one of Forbes' "Most Innovative Companies" and one of Computerworld's "100 Best Places to Work in IT", we are committed to leading the way in product development and research, empowering you to bring to life the latest innovations that will forever change the way businesses manage their most vital asset, employees.

Are you a mid-level Data Scientist who has not only sharp technical skills (that's a given) but also a deep curiosity and passion for creating insights from data that can drive real business change? Do you enjoy collaboration and the opportunity to prove your skills? If so, we would love to talk to you. We are a small dynamic shared-services team comprised of data architects, data scientists, analysts and analytic translators charged with providing data science and deep analytics expertise to support all ADP business units to solve their most challenging issues. Collaboration here means not just working with our team of data scientists/analysts/architects but also with business partners from across the organization to understand issues facing their business; it's our responsibility to provide insights and solutions. We are project based so to be successful, you should be comfortable with juggling multiple projects and deadlines but also must be a flexible team player, ready to roll up your sleeves to help the team when needed.

Specifically, we are looking for a Data Scientist who will be responsible to employ various approaches to analyze data, compiled from multiple sources, and provide compelling recommendations to our business partners. Analytical approaches may include statistical modeling, machine learning/AI, NLP, among others. Past projects have ranged from pricing support, client retention initiatives, identification of sales opportunities to contact center efficiency.

Requirements:

  • 1-3 years of post-graduate experience (excluding internships/co-op) building statistical models (required), experience in B2B, SaaS a plus.
  • Exceptional analytical and problem-solving skills; ability to structure and conduct appropriate analyses.
  • Prior experience in analytics, consulting, client experience, continuous-improvement or related fields a plus.
  • Preference to candidates who have a deep understanding of customer service organizations, including contact centers and related KPIs and technology (e.g., speech analytics, call routing, work-force management, process automation, chatbots, etc.)
  • Very strong technical skills: Python (text manipulation using Python a plus), SQL and Excel.
  • Experience with Hadoop or similar preferred, but not required
  • Experience with visualization software, including Tableau, Excel.
  • Ability to create compelling presentations (including charts, tables, graphs) to translate analytic findings to an executive audience.
  • Ability to successfully navigate complexity, ambiguity and pressure to get things done in a fast-paced environment which requires ability to balance multiple priorities
  • Team player, able to work collaboratively in a project team setting with a reasonable degree of independence.
  • Results-oriented, self-starter -- quick learner and able to adapt to changing business priorities
  • Education: Bachelor's Degree in Statistics, Applied Mathematics, Computer Science or related (at minimum)

 

Key Responsibilities:

  • Leverage multiple analytic methods to identify key drivers of client experience related metrics and provide insightful, innovative and actionable recommendations to improve client experience and business outcomes.
  • Build deep partnership with business and technology stakeholders from across the enterprise to understand client experience concerns and existing available data sources
  • Establish credibility as a trusted advisor to key stakeholders across business units in order to promote and elevate statistical and predictive modeling standards.
  • Extract, merge, clean and normalize data sources as necessary for subsequent analytical studies using a combination of Excel, SQL, Oracle and Hadoop.
  • Use Python, R statistical platforms to design and build appropriate statistical and machine learning models, including but not limited to regression, clustering and decision trees, to identify main drivers of client experience related metrics.
  • Create appropriate data dashboards/visualizations (Tableau server) and presentations (MS-Powerpoint) to highlight findings and recommendations for both executive and technical audiences.
  • Implement appropriate tracking methods to measure business impacts of recommendations.

 

 

 

  • Business and Presentation skills 
#LI-AS1

 

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • JIRAManagement

Location

Our office is a converted loft space in Chelsea steps away from shopping, galleries, coffee, and great food (that is, if you want to skip free lunch).

An Insider's view of Lifion by ADP

What are some social events your company does?

There are lots of events constantly going on at Lifion! From meetups to tech talks to our weekly Thursday happy hours, there's a good mix of work and play. We also do outings: in my one year of working here we’ve done laser tag, Barcade, happy hour on a boat, the vessel, a picnic in central park, escape the room, VR world, and more.

Kelsey

Application Developer

What's the biggest problem your team is solving?

The People Ops Team is in full swing for FY19 Performance Reviews. It's an exciting time for the business, but requires a lot of backend work & support for our associates. We're drafting communications and timelines for management & associates, and creating the right process to gather ratings and self-assessments for a great associate experience.

Quinton

Director, People Operations

How has your career grown since starting at the company?

I have been able to work with many different teams since I started here and have grown tremendously. I have worked with new product teams, Reliability teams and now work with Security and Compliance teams. This experience has enriched my technical and product knowledge, and I get to be part of the teams which are solving complex business problems.

Gargi

Technical Program Manager

How do you empower your team to be more creative?

Creativity is best fueled by collaboration, and has two simple ingredients: First, you hire passionate & talented people, people who care about users and who want to solve meaningful complex problems. Then, you support a culture of openness, with every designer constantly sharing their best ideas across the whole org. That's how creativity thrives!

Chris

Head of UX

What makes someone successful on your team?

Success on our team is enjoying ownership over our work while staying open to suggestions. We have an open-door policy to share knowledge with one another, strengthening us individually and as a team. We check our egos at the door and are lucky enough to be surrounded by people who feel like family more than coworkers.

Sam

Software Engineer

What are Lifion by ADP Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available
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