Deal Desk Analyst
Renting a home is the world's oldest subscription service. People spend thousands of dollars every month for an experience that is outdated, inconvenient, analog, impersonal, and leaves a lot to be desired. Latch is working to make every building better, and while we've methodically executed this mission since our founding with great success, we're just getting started.
Leveraging our knowledge from companies like Apple, BCG, and IDEO, we’ve rethought how people interact with space. Latch delivers a full-building operating system designed to help owners, residents, and third parties like guests, couriers, and service providers, seamlessly experience the modern building. We’ve done this by combining software, devices, and services into a holistic platform that makes spaces more efficient, enjoyable, and profitable.
The next chapter of the Latch story will be our most exciting yet, and we’re looking for more talented team members to help fuel our growth.
Latch is seeking a Deal Desk Analyst to join our growing Revenue Operations team. The Deal Desk Analyst is a cross-functional role with responsibilities ranging from orchestrating complex deals with minimal friction to recommending process and system enhancements in support of efficiency and simplicity across the organization in support of the Quote to Cash process. You’ll collaborate closely with sales, finance, operations, legal, and product management to achieve success.
Responsibilities:
- Help to accelerate deal cycles to close by partnering with our Account Executives and Customer Success teams in quoting and contract generation in an effort to provide the Client with the appropriate package while maximizing revenue
- Gate-Keeper/quarterback of deals/orders & ownership of the deal process end to end - this person will ensure all approvals are in place and that we are signing clean deals
- Provide deal structure guidance and creative solutions by fully understanding billing systems, various licensing models, deal structures, and pricing to support to the sales organization while maintaining internal pricing standards
- Help drive approvals of non-standard business terms and reduce ambiguity in support of the sales organization
- Work cross-functionally with sales operations, sales, finance and legal to recommend changes to process and billing structure, updates in product, changes in approvals, etc.
- Identify and drive implementation of process improvements to support growth and scalability
- Become a subject matter expert on all aspects of the deal operations process, creating documentation and leading enablement sessions as necessary.
- Identify potential training opportunities and coordinate with Sales Enablement to develop & communicate materials to all necessary business functions.
- Serve as the point of contact and subject matter expert on deal structure and internal deal issue resolution on behalf of the sales team
- Ensure accurate quote and contract data in salesforce for quote to cash, order management and clean reporting and analysis
Qualifications:
- You have a Bachelor’s Degree with an emphasis in Accounting, Business Management, Finance preferred
- You have 1 to 3 years of experience in the following areas - Sales Operations, Order Management: Knowledge and understanding of the quote-to-cash process, General Operations: Administrative procedures, process/project development, and system procedures, Business Enablement and Management: Experience in maintaining operational capability while reacting to business needs
- You nail the fundamentals and sweat the details to deliver exceptional results so others can count on you with clear and thorough communication
- You never stop short of delivering awesome
- You deliver exceptional results so others can count on you
- You thrive to develop yourself to do the best work of your life
- You have the ability to multitask, prioritize and take-charge
- You are a detail oriented person who understands how to get stuff done
- Experience with Salesforce required
- Proficient understanding with Salesforce CPQ
Founded in 2014, Latch now has 300+ team members working to make spaces better places to live, work, and visit. Over half of our team members work in product development roles, and our team leverages established expertise in over 55 professional disciplines.
We offer unlimited Paid Time Off, a comprehensive benefits package, mental health support, and an environment where employees are surrounded by creative, empowered, and dynamic peers.
In conjunction with our core values: Contagious Determination, Humility, Trust, Inclusion, Action with Intent, and Privacy, we approach our work with care and a sense of duty, to make the world a better space.
We embrace diversity and strive to create an inclusive and equitable environment for all.
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