Deal Desk Analyst at Latch

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Renting a home is the world's oldest subscription service. People spend thousands of dollars every month for an experience that is outdated, inconvenient, analog, impersonal, and leaves a lot to be desired. Latch is working to make every building better, and while we've methodically executed this mission since our founding with great success, we're just getting started.

Leveraging our knowledge from companies like Apple, BCG, and IDEO, we’ve rethought how people interact with space. Latch delivers a full-building operating system designed to help owners, residents, and third parties like guests, couriers, and service providers, seamlessly experience the modern building. We’ve done this by combining software, devices, and services into a holistic platform that makes spaces more efficient, enjoyable, and profitable.

The next chapter of the Latch story will be our most exciting yet, and we’re looking for more talented team members to help fuel our growth.

Latch is seeking a Deal Desk Analyst to join our growing Revenue Operations team. The Deal Desk Analyst is a cross-functional role with responsibilities ranging from orchestrating complex deals with minimal friction to recommending process and system enhancements in support of efficiency and simplicity across the organization in support of the Quote to Cash process.  You’ll collaborate closely with sales, finance, operations, legal, and product management to achieve success.

Responsibilities:

  • Help to accelerate deal cycles to close by partnering with our Account Executives and Customer Success teams in quoting and contract generation in an effort to provide the Client with the appropriate package while maximizing revenue
  • Gate-Keeper/quarterback of deals/orders & ownership of the deal process end to end - this person will ensure all approvals are in place and that we are signing clean deals
  • Provide deal structure guidance and creative solutions by fully understanding billing systems, various licensing models, deal structures, and pricing to support to the sales organization while maintaining internal pricing standards
  • Help drive approvals of non-standard business terms and reduce ambiguity in support of the sales organization
  • Work cross-functionally with sales operations, sales, finance and legal to recommend changes to process and billing structure, updates in product, changes in approvals, etc.
  • Identify and drive implementation of process improvements to support growth and scalability
  • Become a subject matter expert on all aspects of the deal operations process, creating documentation and leading enablement sessions as necessary.
  • Identify potential training opportunities and coordinate with Sales Enablement to develop & communicate materials to all necessary business functions.
  • Serve as the point of contact and subject matter expert on deal structure and internal deal issue resolution on behalf of the sales team
  • Ensure accurate quote and contract data in salesforce for quote to cash, order management and clean reporting and analysis

Qualifications:

  • You have a Bachelor’s Degree with an emphasis in Accounting, Business Management, Finance preferred
  • You have 1 to 3 years of experience in the following areas - Sales Operations, Order Management: Knowledge and understanding of the quote-to-cash process, General Operations: Administrative procedures, process/project development, and system procedures, Business Enablement and Management:  Experience in maintaining operational capability while reacting to business needs
  • You nail the fundamentals and sweat the details to deliver exceptional results so others can count on you with clear and thorough communication 
  • You never stop short of delivering awesome
  • You deliver exceptional results so others can count on you
  • You thrive to develop yourself to do the best work of your life
  • You have the ability to multitask, prioritize and take-charge
  • You are a detail oriented person who understands how to get stuff done
  • Experience with Salesforce required
  • Proficient understanding with Salesforce CPQ

Founded in 2014, Latch now has 300+ team members working to make spaces better places to live, work, and visit. Over half of our team members work in product development roles, and our team leverages established expertise in over 55 professional disciplines.

We offer unlimited Paid Time Off, a comprehensive benefits package, mental health support, and an environment where employees are surrounded by creative, empowered, and dynamic peers.

In conjunction with our ​core values​: Contagious Determination, Humility, Trust, Inclusion, Action with Intent, and Privacy, we approach our work with care and a sense of duty, to make the world a better space.

We embrace diversity and strive to create an inclusive and equitable environment for all.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • AWS (Amazon Web Services)Languages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • HTMLLanguages
    • ReactLibraries
    • AngularLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • MixpanelAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • SolidWorksDesign
    • ConfluenceManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • WrikeManagement
    • SlackManagement
    • DocuSignCRM
    • SalesforceCRM
    • NetsuiteCRM
    • MarketoLead Gen

Location

NY

What are Latch Perks + Benefits

Latch Benefits Overview

Founded in 2014, Latch now has 300+ team members working to make spaces better places to live, work, and visit. Over half of our team members work in product development roles, and our team leverages established expertise in over 55 professional disciplines.

We offer unlimited Paid Time Off, a comprehensive benefits package, mental health support, and an environment where employees are surrounded by creative, empowered, and dynamic peers.

In conjunction with our ​core values​: Contagious Determination, Humility, Trust, Inclusion, Action with Intent, and Privacy, we approach our work with care and a sense of duty, to make the world a better space.

We embrace diversity and strive to create an inclusive and equitable environment for all.

Culture
Volunteer in local community
Latch participates in local volunteer activities to connect with our community. Past events have included urban farming, canning and composting, and holiday sock drives.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Latch boasts committees such the Mental Wellness Committee and the Committee to Combat Systemic Racism. We're building out Employee Advisory Groups for women, LGBTQ+, and Black employees as well.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Latch offers employees fully-paid mental health resources through Modern Health. This includes licensed therapy, coaching, digital courses, meditation, and group sessions.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Latch also provides 16 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Latch employees receive unlimited flex PTO and sick days.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Latch hosts company outings Semi-annually.
Happy Hours
Happy hours are hosted at team's discretion.
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Latch offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Latch hosts lunch and learn meetings once per quarter.
Promote from within
Customized development tracks
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