Director of Analyst Relations

| Remote
Sorry, this job was removed at 7:37 a.m. (EST) on Saturday, May 8, 2021
Find out who’s hiring remotely
See all Remote jobs
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Contentsquare is a global SaaS technology startup that empowers brands to build better digital experiences for all. We’ve been experiencing tremendous growth within the past few years as our team has grown from 300 to 750 employees, and have recently raised a $190M Series D funding in 2020. In addition, we have 7 main offices across the world (Paris, NYC, London, Tel Aviv, Munich, Tokyo, Singapore) with 700+ clients globally including many accounts from the global Fortune 100. We can tell you that this growth is not going to stop here, we still are looking for great talent like you to join our family!


Not to brag but… we have been recognized by Gartner as one of the four most innovative ecommerce technologies in the world, and featured in Wired Magazine as one of Europe’s hottest startups. 


If you love what you see already, we can guarantee you will love us even more once you learn more about us!



 The Director, Analyst Relations is responsible for executing and managing the Contentsquare relationship with leading industry analysts by increasing the company’s interaction, visibility, and influence with a diverse analyst community globally. The role is a mix of internal and external analyst relations activities that include developing strong relationships with key IT and industry analysts such firms as Gartner, Forrester, and others that are influencing buying decisions in the digital experience and customer experience market and providing strategic market advice to a diverse set of Contentsquare stakeholders.

 

This position requires a person who possesses broad company knowledge and good relationships across the organization, so as to appropriately align the organization and the analysts’ needs. An understanding of the SaaS market (but not required) and the corresponding Contentsquare products, services, and corresponding Contentsquare subject matter experts and executives. This knowledge will be used to build and nurture appropriate relationships with key analysts in order to drive more positive commentary, recommendations, and coverage as we build the market category.

 

As many of the analysts are acknowledged thought leaders in their field, they are often sensitive to any disagreement, so this position must be able to negotiate well to achieve a win-win solution, and to push back forcefully but sensitively so as to keep a positive, yet long-term, working relationship. This position requires someone with professional written as well as verbal communication / negotiation (occasionally confrontational) skills. The successful candidate will be a strategic thinker with an enthusiastic energy and a "go getter" attitude. Must be extremely organized and have a history of developing a formal plan with ability to execute. 

 

Successful candidates must be able to gather all facts and decipher opinions from reality quickly and then objectively, yet forcefully, communicate to the analysts/consultants, and then continue a long-term relationship.


What You'll Do:

  • Support the VP Corporate Marketing and CMO in pursuing the defined AR strategy.
  • Develop and manage strong relationships with key analysts in both the IT and market segments for the Contentsquare market.
  • Deliver a steady cadence of regular briefings by subject matter experts, driven by major product announcements, corporate news, and analysts’ publication schedules.
  • Deliver on a set of meaningful and measurable quarterly and annual objectives.
  • Become intimately familiar with the research calendars of our key analysts to ensure optimal inclusion/coverage for Contentsquare in all relevant research.
  • Closely follow the research written by key analysts and ensure that primary research is provided to key Contentsquare executives with key findings, trends and recommendations.
  • Execute briefings and inquiries between relevant analysts and company spokespersons to ensure ongoing engagement and to affect positive opinions of Contentsquare its market strategies, products and services with the analysts.
  • Increase Contentsquare inclusion in analyst research reports, market perspectives, market share data and industry event presentations, where applicable.
  • Assist with internal and or/custom primary research studies that can be leveraged to inform external audiences, including the analyst community.
  • Assist subject matter experts/spokespersons in preparing content that is tailored for that analyst audience.
  • Drive Contentsquare response to key research reports in which multiple inputs are required by key stakeholders at Contentsquare and ensure tight deadlines are met for when our feedback is due; demonstrate the capacity to add valuable edits yourself to research reports that are offered to us for factual review and suggested edits.
  • Work closely with PR and Customer Advocacy on integrated launches and to secure customers for analysts to speak with both off and on the record; secure analyst quotes for press releases.
  • Manage the entire end to end process for ensuring a steady flow of timely research reports about the company and our products, that can be leveraged by Sales to increase sales velocity regularly assess feasibility and value of analyst involvement in go-to-market offerings.
  • Regularly assess the effectiveness of Contentsquare analyst relationships; develop strategies for on-boarding analysts new to the company and for increasing the strength of existing analyst relationships following the company’s progress closely Negotiate with, and push back on analysts who incorrectly position Contentsquare.
  • This position requires a person who possesses broad company knowledge and good relationships across the organization, so as to appropriately align the organization and the analysts’ needs.
  • Develop and manage both quantitative and qualitative programs.

What You’ll Need to Succeed:

  • Minimum 7+ years Analyst Relations experience.
  • A Wide breadth of knowledge on SaaS space/ and or customer experience market 5+ years business experience in enterprise software.
  • Exceptional interpersonal, written and verbal communication skills Experience in persuasive communicating / negotiating.
  • Must be a self-starter.
  • Strong project management skills; detail oriented; ability to re-prioritize on the fly Must work well in a team environment.
  • Must be able to interact successfully and influence at all levels of the company Must possess exceptional judgment and demonstrate strong leadership presence Bachelor’s Degree in Business, Marketing, Communications, or equivalent.

  • #LI-YG1

    #BI-Remote

Why Should You Apply to Contentsquare?

Our mission is focused on empowering everyone to create better experiences for all in the digital world.

We invest in our employees through career development & opportunities, social events, philanthropic activities, and competitive benefits.

You get to collaborate with and learn from smart and creative people around the globe.

We are in this together #TeamSpirit.

 

To keep our employees happy and motivated, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we’d like to highlight:

- Virtual onboarding, Hackathon, and our annual kickoff trip on a global basis! You have the opportunity to interact with our global colleagues.

- Generous paid time-off policy (every location is different)

- We offer many benefits in various countries -- ask your recruiter for more information!

- Competitive parental leave policy (it can vary depending on geographic locations)

- Fun office culture with a big opportunity to make an impact on our growing global team, culture, including a Culture - Crew for every country to organize regular outings such as game nights, movie nights, and happy hours


#Uniqueness is embedded in our DNA as one of our core values, and we welcome everyone to apply to our positions.


Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.


Your personal data are used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights.


Read Full Job Description
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • D3JSLibraries
    • ReactLibraries
    • FigmaDesign
    • InVisionDesign
    • MiroDesign
    • SketchDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • TrelloManagement
    • DocuSignCRM
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • SlackCollaboration
    • ZoomCollaboration
    • Monday.comProject Management

Location

Our NYC office offers a breathtaking rooftop with views of the freedom tower, and is located in a very commutable area in downtown Manhattan. There are plenty of dining options and an entertainment for lunch or after work to celebrate team wins.

An Insider's view of Contentsquare

What's the biggest problem your team is solving?

Our team supports the business cross-functionally in engaging our clients that drives retention and growth, and we have many great clients!

I manage programs that get our clients engaged on a more macro-level, which is key if we want to grow and be scalable, and keep our customers excited about the product and our partnership.

Camille

CX Manager

How has your career grown since starting at the company?

I joined Contentsquare as a Sr. Recruiter and 18 months later, was promoted to Head of Global TA Ops and now lead a global team of 15 people. Since Day 1, my bosses have entrusted me with tasks I had no prior experience in, and they truly foster an environment where I feel comfortable and confident jumping at opportunities and facing them head on.

Yanilda

Head of Global Talent Acquisition Operations

What is your vision for the company?

ContentSquare will be the leader in the Experience Analytics solutions arena. We will accomplish this goal thru focused efforts and execution on creating continuous value for our customers and delivering world-class solutions to the marketplace via the most talented, diverse and engaged employees in the SaaS World.

Chip

Chief Revenue Officer Americas

What are Contentsquare Perks + Benefits

Contentsquare Benefits Overview

Employees at Contentsquare are our top priority, which is why we offer a plethora of benefits and perks. We are committed to keeping our employees engaged and motivated at work, and we do this by supporting a healthy work-life balance for employees.

Culture
Volunteer in local community
Contentsquare employees are encouraged to give back to their communities by using a volunteer day to support philanthropic and social well-being organizations.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Summer hours
Flexible work schedule
Remote work program
Contentsquare employees, whether based in New York or Denver, have the opportunity to work remotely for 2-3 days per week and are offered a work-from-home allowance to level up their home office.
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Our ERGs are dynamic communities, led by the CSquad, that provide a safe haven for individuals who share common identities, life experiences, or allyship to connect, support, and advocate for others.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Contentsquare covers 85% of the benefits premium.
Life insurance
We offer $10,000 of basic life insurance and employees have the option to enroll in supplemental life insurance and pay extra.
Pet insurance
Wellness programs
Contentsquare offers a variety of wellness programs, including annual wellness stipends, in-office fitness classes, and full access to Plumm, our mental health support program.
Team workouts
Mental health benefits
Contentsquare has implemented new meeting efficiency guidelines to protect your time, and in addition, offers programs and stipends to support wellness, including Plumm, our mental health support prog
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
All full-time permanent employees are offered stock options upon joining Contentsquare.
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
We have virtual events where our employees will include their kids as part of the fun! We've had virtual bracelet making, painting, and halloween activities where parents are able to bring their kids.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Contentsquare offers full-time US employees an unlimited vacation policy and encourages them to take a minimum of 3 weeks per year.
Paid volunteer time
Our employees are offered one day per year to volunteer, but they can also use their unlimited paid time off to volunteer.
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
We allocate budget for each function to take advantage of this.
Lunch and learns
Promote from within
Mentorship program
Contentsquare recognizes the importance of mentorship in navigating and advancing careers. We have a rigorous matching process for mentors and mentees.
Continuing education stipend
Online course subscriptions available
Customized development tracks
Personal development training
Virtual coaching services
Apprenticeship programs
Contentsquare offers apprenticeships in Europe and internships in the United States through our Emerging Talent Program.

Additional Perks + Benefits

Annually, our Compensation and Benefits team assesses different benefits and programs to incorporate into our offerings. This is crucial to us as we acknowledge the continuous evolution in the world, and we must be dedicated to enhancing our benefits gradually to ensure our CSquad have the necessary resources to thrive.

More Jobs at Contentsquare

Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about ContentsquareFind similar jobs like this