Ro
Ro's mission is to be a patient's first call for all of their healthcare needs.
New York, NY
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Data + Analytics//Analytics//Management//

Director of Clinical Product Strategy

Ro
| Greater NYC Area
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About Ro
Ro is the healthcare technology company building a patient-centric healthcare system. Ro’s vertically integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro seamlessly connects telehealth, diagnostics, and pharmacy services to provide high-quality, affordable healthcare without the need for insurance. Since 2017, Ro has facilitated more than six million digital healthcare visits in nearly every county in the United States, including 98% of primary care deserts. Visit Ro.co for more information.
Ro was named #2 in Wellness on Fast Company’s 2019 list of the World’s Most Innovative Companies, listed by Inc. Magazine as a Best Place to Work in 2020, and earned its Great Place to Work Certification in 2020.
The Director of Clinical Product Strategy will report to our SVP of Medical Affairs and work closely with the Product, Provider Network, Product Design, Pharmacy and Data teams to ensure that Ro designs and implements an electronic medical record system that is built for providers. At Ro, you will be integral to building technology that helps individuals become a healthier version of themselves, turns physicians into better healthcare professionals, and powers our increasingly complex medical network.
Who are you? That's a great question. You are a clinician. You are an innovator at heart. You’re passionate about delivering safe, high-quality healthcare and harnessing technology to do so. You have incredible attention to detail and the ability to communicate clearly and creatively as you work cross-functionally. You are a self-starter and a problem solver. You’re not afraid of thinking outside of the box. You have experience being a healthcare provider and are looking for a new way to help patients outside of the traditional healthcare setting. You're great at translating the in-person experience into a high quality digital experience. You have experience managing others and people thrive under your leadership. You are empathetic and enjoy design thinking.
Above all, you will be a core member of the tech-org (Product, Product Design, Engineering) cross functional team serving as clinical subject matter expert as we work to improve and provide human-centered solutions to the design of our electronic health record and pharmacy fulfillment software.

What You’ll Do:

  • Conceptualize the ideal EMR experience from the point of view of the provider and the provider-patient relationship
  • Serve as the clinical lead and partner to the tech-org to translate in person workflow to digital health workflow and optimize our homegrown EMR
  • Represent Clinical team and most importantly providers on EMR build out initiatives
  • Work with Pharmacy team to understand their workflow and opportunities for improvement
  • Build, lead, and develop a successful Clinical Informatics team
  • Optimize EMR buildout for Quality and Safety (auditing, side effects flagging/management, in-app best practices/provider guidance)
  • Optimize EMR for research and data inquiries
  • Ensure compliance with policies and procedures regarding clinical documentation
  • Serve as a liaison between Pharmacists, Physicians, Nurse Practitioners and Nurses who use the EMR and the tech-org who builds and maintains the EMR 

What You Bring to the Team:

  • MD, DO or DNP degree or equivalent
  • Board-certified or board eligible 8+ years of work experience with 2+ years in Clinical Informatics/Innovation, 2+ years of direct people management, and 3+ years in direct patient care
  • Experience with innovating and implementing technology/devices/features 
  • Strong point of view on the future of healthcare
  • Strong people management and leadership skills
  • Outstanding communication and collaboration skills
  • Experience with using information technology and EMRs to deliver healthcare, ideally in an outpatient setting
  • Experience working in a fast-paced, high-intensity environment (startup experience is a plus)
  • Experience working in telemedicine is a plus

Benefits + Perks:

  • Full medical, dental, and vision insurance + OneMedical membership
  • Healthcare and Dependent Care FSA
  • Commuter benefits
  • 401(k)
  • Unlimited PTO
  • Fitness reimbursement
  • Paid maternity/parental leave 

We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.
See our California Privacy Policy here.

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Ro
Director of Clinical Product Strategy
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Where we are

Ro is located in the heart of Flatiron district at the corner of 23rd and 6th.

Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • LookerLanguages
    • ReactLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases
    • AsanaManagement
    • JIRAManagement
Ying Ma, Ph.D.
Senior Data Scientist
Tech with purpose
Improving a system of care for millions
Ma builds machine learning and AI frameworks with one goal in mind: make the patient experience better. She's working on the second version of Ro's in-house ML deployment system, which has a 50 millisecond response time and auto-scales depending on workload. She also collaborates cross-functionally to dream up new ways of leveraging NLP, queueing theory and knowledge graphs to push the limits of what telehealth looks like.
The end goal is to create an unrivaled experience for everyone on the Ro platform. We are building a patient-centric healthcare system that also empowers providers to deliver the best care possible.
Mike Bohl, M.D.
Associate Director, Medical Content
Grow with Ro
How will you use your new skills?
How would you use your learning stipend? Bohl chose a physician's license and writing certifications. "If I develop a new skill, I’ll be able to use it," he said. Through Grow With Ro, a formal development program, Bohl and his manager looked at how his evolving expertise had led him to pick up new responsibilities and add value to his team. Tangible progress in hand, he received his first promotion in less than a year.
One of the really cool things about working at Ro is that the road ahead is open — if I can imagine something for my role, then I can pursue it.
Saman Rahmanian
Co-Founder and CPO
WORKING AS ONE
Room for bold thinkers to try something new
Rahmanian believes in a simple idea: Bring talented techies together to solve a problem, then give them autonomy to solve it. "If the goal is ambitious, people will think creatively and come up with unexpected solutions," he said. He stays connected to the company through one-on-one skip-level and all-hands meetings, and Founders and Jam, a weekly breakfast for employees and founders to share ideas and feedback.
The best way to foster creativity is by creating small, nimble cross-functional teams of incredible talent. Everyone deserves to work with somebody they deeply respect and can learn from.
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What are Ro Perks + Benefits

Ro Benefits Overview

Ro provides holistic employee benefits that allow Ro’ers to live their best lives and do their best work. Ro is focused on creating a supportive, equitable, and enjoyable experience for employees from its onboarding programs, to performance and compensation practices, to parental leave policies, health benefits offerings and beyond.

Culture
Volunteer in local community
Ro offers employees two paid volunteer days per year of the employee’s choice
Partners with Nonprofits
Ro Coffee Chats program to mentor BIPOC students in partnership with local organizations and universities. Ro also partners with the NY Fund for Public Health & All Star Codes
Friends outside of work
Eat lunch together
Intracompany committees
Ro has a Diversity, Equity, and Inclusion (DEI) Council made up of employees and leadership from across the company
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Ro hosts recurring diversity, equity and inclusion trainings for its employees and the providers delivering care on its telehealth platform, covering topics such as racism in healthcare, unconscious b
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Ro supports and funds Employee Resource Groups, including: Asians of Ro, Black at Ro, LatinX at Ro, and Ro Pride to foster inclusion and allyship within Ro and the external community
Hiring Practices that Promote Diversity
Ro has designed and implemented a DEI hiring plan, with a special focus on the rapidly growing tech and engineering teams.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend

Additional Perks + Benefits

Ro is always listening to its employees to learn how to best improve or expand on its benefits programs, company practices, professional development, and community initiatives. Employee feedback has shaped many of the benefits, such the company’s remote work policies, wellbeing perks and CSR program.

View full list of perks + benefits

An Insider's view of Ro

What does your typical day look like?

My day involves a lot of interactions with different teams to communicate and align on the ‘why’ behind the decisions we make as well as leading the work of the product design team — it’s full of constant decision making and communication throughout the day.

Pacssu Park

Director of Product Design

What is your vision for the company?

Ultimately, we aspire to be your first call — to either handle everything you need from beginning to end or to guide you throughout your journey when you’re better served by others. We see a world in which patients are in complete control of their care. A world in which physicians, nurses, and pharmacists are empowered, not replaced by technology.

RSZ

Founders
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Jobs at Ro
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About Ro Ro is the healthcare technology company building a patient-centric healthcare system. Ro’s vertically integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro seamlessly connects telehealth, diagnostics, and pharmacy services to provide high

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About Ro Ro is the healthcare technology company building a patient-centric healthcare system. Ro’s vertically integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro seamlessly connects telehealth, diagnostics, and pharmacy services to provide high

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We are looking for a strategic product thinker to manage a team of product managers, who are focused on accelerating Ro’s business growth. You will own a significant part of the patient journey to drive member engagement and retention. Reporting to the Director of Product for the Patient Experience team, you will partner closely with leaders across Tech, Growth Marketing, Brand Marketing, Finance, and Clinical to define the future of Ro’s patient-facing experience.

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About Ro Ro is the healthcare technology company building a patient-centric healthcare system. Ro’s vertically integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro seamlessly connects telehealth, diagnostics, and pharmacy services to provide high

Member Experience Coordinator - Part-Time (Evenings and Weekends)

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Field and respond to member inquiries across all of our channels (phone, chat and email). Help with member onboarding, product education and general troubleshooting. Drive conversion by educating members on product, pricing and onboarding questions. Help troubleshoot issues with account management, shipments and billing. Be the eyes and ears of the patient, alerting the development and fulfillment team of any technical issues that slow down the patient experience. Also be their head, shoulders, knees, and toes. Find creative, fun, and professional ways to deliver the best possible support for our patients.

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The CRM Manager role will play a vital role in the ideation and execution of programs aimed at improving held resolution for our members, supporting the rollout of complex conditions, and enabling CRM support for our Ro Pharmacy business line.  Reporting to the Senior Director of CRM, the CRM Manager will be responsible for the implementation and analysis of Ro's cross-channel marketing campaigns. The ideal candidate is a thought partner for innovative use of testing, technology, data, and insights to drive campaign efficiency and effectiveness. They will help to translate these ideas into action through organization, orchestration, and collaboration with the right team and tools to make it happen. The position collaborates with all parts of the business to create and execute CRM strategies that move business metrics.

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Growth Analyst, Paid Social

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About Ro Ro is the healthcare technology company building a patient-centric healthcare system. Ro’s vertically integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro seamlessly connects telehealth, diagnostics, and pharmacy services to provide high

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As a Sr. Supply Chain Manager, you will manage multiple areas of the business including, but not limited to: our purchasing initiatives for OTC and packaging, building and managing the overall forecasts, and identifying areas of opportunities throughout the Supply Chain. The position is geared towards someone wanting to make a big impact on the procurement lifecycle in a fast-growing organization.

Operations Analyst

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