Director, Consumer Insights & Research

| Greater NYC Area

Vimeo takes our customer insights seriously, and we encourage a culture of data-driven decisions for both product development and business development. As members of the Consumer Insights team, we turn data and user-experience feedback into helpful, actionable insights. We support the entire organization and help provide a unified, company-wide perspective.

The Consumer Insights team is in search of a leader with a strong bias for action. Someone who loves to champion the voice of our customers and has a deep empathy for our creator community.

 

What you’ll do:

  • Lead the Consumer Insights discipline within Vimeo and consult with the COO when necessary/appropriate
  • Collaborate with Product, Engineering and Marketing teams to identify where we should evaluate new ideas, concepts, and existing experiences, and assist the team in making critical decisions affecting the user experience
  • Set research goals, develop/implement the approach, manage the research, pull together the analyses and present actionable results
  • Manage a team of two direct reports
  • Prioritize and balance company goals with varying user needs
  • Manages research partners, ensuring quality execution
  • Advises on research budget and manages research spend throughout the year
  • Champion a research and insights culture that develops deep empathy for our creators
  • Communicate and present test results and insights to all levels of the company, clearly and concisely
  • Work as part of the quantitative analytics team to integrate research findings with behavioral data and other quantitative findings
  • Oversee our community of Vimeo Advisors, ensuring panel growth, health and engagement

Skills and knowledge you should possess:

  • 7+ years’ experience conducting user experience research and/or market research - demonstrated expertise in a relevant field and/or client side experience is preferred
  • In-depth understanding of user-centered design principles and tools. Methodologies may include experimental design, surveys, in-depth interviews, lab and remote usability testing (experience with UserTesting.com a major plus)
  • Experience leading quant and qual research studies from end to end
  • Strong understanding of how consumer insights drive product development
  • Proven ability to self-motivate, manage multiple projects simultaneously, and produce tangible results
  • Demonstrated ability to work collaboratively across teams combined with the ability to influence and lead others
  • Demonstrated experience in growing and managing a team
  • Proficiency in survey programming (familiarity with Qualtrics a major plus), G-Suite (Google Docs, Sheets and Slides), Excel (pivot tables, filters, vlookups, etc.), and/or PowerPoint (charts/graphs)

About us:

At Vimeo, our mission is to empower video creators to tell exceptional stories and connect with their audiences and communities. Home to more than 90 million members in over 150 countries, Vimeo is the world’s largest ad-free open video platform, providing powerful tools to host, share and sell videos in the highest quality possible.

We work hard to enable creators of all kinds to succeed, and to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We’re committed to building a company and a community where people thrive by being themselves and are inspired to do their best work every day.

Vimeo is based in New York City, with additional offices in Europe and India. Vimeo is an operating business of IAC (NASDAQ: IAC). Learn more at www.vimeo.com.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • GroovyLanguages
    • D3JSLibraries
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • TorchFrameworks
    • ElasticsearchFrameworks
    • WebpackFrameworks
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • LocalyticsAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Vimeo is home to a highly ambitious, super innovative, and lovingly hilarious team. Come find us working hard and laughing loads at our HQ in Chelsea.

An Insider's view of Vimeo

What are some social events your company does?

Vimeo loves to break it down on the dance floor so it's tradition to make sure that happens! Events cater to a variety of interests and lets you try something new with your Vimeo family. From karaoke to channel your inner Celine, scavenger hunts for the adrenaline rush, to paint nights that let your creative genius shine - we do it all with loveo!

Tenniel

HR Manager

What projects are you most excited about?

We just moved our main serving stack to a cloud environment, so now we get to modernize our infrastructure to take advantage of that: we get to take everything apart and put it back together in a more automated, reliable, and sustainable way.

Mike

Lead Site Reliability Engineer

What unique initiatives do you have that encourage innovation?

We believe the best ideas come from anywhere. Our biggest product launches have come from Vimeo Jams (hackathons), Creator Lab experiments, contributing to open source protocols, engaging our community, and crowdsourcing across the company. Innovation isn’t a buzz word to us – it's how we push the boundaries of storytelling and empower creators.

Anjali

CEO

How do you collaborate with other teams in the company?

At Vimeo, collaboration takes many shapes and forms. It could be a simple direct message, it could be pulling up a chair and code-pairing, or it could be a team meeting. The key is being able to easily and efficiently collaborate from department to department. Vimeo provides all the tools necessary to make that happen.

Dan

Front-End Engineer

What are Vimeo Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Continuing Education stipend
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