HUMAN
We protect the integrity of the internet by disrupting the economics of cybercrime.
New York, NY

Director, Customer Insights

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At White Ops, we’re all hackers. This doesn’t mean you have to hold a key to the internet (although one of our founders does!), but it does require approaching problems in unconventional ways. We are attacking criminal botnets through the ad fraud that finances their operations. Our proprietary technology detects and prevents sophisticated online fraud. By reducing the incentives for crime, we are making the internet a better place. Our mighty team of humans have several things in common:

We are hackers.We create tau for ourselves and each other.
We think big and move fast.
We practice humility.
We “pwn it”.

As the Director of Customer Insights, you will architect data driven stories that affirm the value of White Ops service to existing and prospective clients. White Ops' bot detection and prevention technology produces profound and highly sought after data that ultimately protects the revenue and reputation of some of the world’s largest brands and technology platforms. In this role, you will be interpreting trends, patterns and anomalies that are an integral part of ensuring customer satisfaction and achieving company revenue goals.

Responsibilities:

  • Obsess over White Ops’ macro and client specific data, looking for anomalies, trends and patterns in order to identify the most compelling client specific reasons for renewal, upsell and new commitment.
  • Solve complex issues (conflicting data, client objections, industry trends, etc); offering solutions to both internal and external stakeholders.
  • Craft compelling and interesting stories, making use of client and aggregate White Ops data to speaks to existing and prospective customer priorities.
  • Become a consummate student of the industries White Ops services, understanding marketplace variables and benchmarking norms in order to bring better context to information presented to customers and internal stakeholders.
  • Present customer data with confidence and conviction both externally and internally.
  • Design framework and methodology for client proof point case studies

Key Requirements:

  • Extensive experience in Data Science and / or Business Intelligence (digital advertising / AdTeach experience a plus but not required)
  • Excellent communication and presentations skills, both over the phone and in person
  • Strong Excel and Powerpoint skills
  • Knowledge of SQL, R or Python preferred
  • Bachelor’s degree or equivalent relevant experience

We understand it takes a diverse team of highly intelligent, passionate, curious, and creative people to solve the challenges involved in protecting the Internet. Our dynamic team of humans have incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

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What are HUMAN Perks + Benefits

HUMAN Benefits Overview

Unlimited PTO
Private medical and dental insurance for all full-time employees
Fully paid parental leave
Learning & Development fund
Phenomenal coaching from senior leaders and challenging development opportunities
Monthly internet, phone bill, and meal stipend to support working remotely during COVID-19
Company-sponsored TalkSpace membership for you and your family

Culture
Volunteer in local community
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
We partner with Paradigm for ongoing unconscious bias training for anyone involved in our hiring efforts.
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
We offer a weekly "Mind & Meditation" session in the office to help bring some zen to your work week.
Financial & Retirement
401(K)
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
All new hires will receive $1000 to kit out their home offices.
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Online course subscriptions available

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