Director of Customer Reporting and Business Intelligence
Company Description:
Quartet is a leading tech-enabled behavioral health company that works with health plans, systems, and provider groups to deliver speed to quality behavioral health care for all. Through sophisticated data and analytics, along with personalized services, Quartet exists to advance quality care as defined by four measures: speed to care, seamless patient experiences, improved health outcomes, and affordability. The company is backed by venture funding from top investors including Oak HC/FT, GV (formerly Google Ventures), F-Prime Capital Partners, Polaris Partners, Deerfield Management, Echo Health Ventures, Centene Corporation, and Independence Health Group.
We are deeply committed to growing a diverse team and an equitable and inclusive culture where all Quartetians are empowered to be themselves and do their best work. We know this is vital in realizing our mission to improve the lives of people with mental health conditions.
About the team & Opportunity:
We are seeking an experienced Director ofCustomer Reporting and Business Intelligence (BI) for our behavioral health company. The ideal candidate will have a strong background in BI design, data analysis, and customer reporting, as well as expertise in AWS, Google Looker, and other data tools. This role will be responsible for leading the design and development of customer reports and dashboards, as well as providing insights to drive business decisions and improve the overall customer experience.Responsibilities:
- Customer facing representing the organization as the SME in all things data and analytics related and a direct partner to market teams.
- Be present in all strategic client discussions to offer insights on how data and information can contribute to enhancing relationships, overall program performance, and generating new ideas for advancing patient value.
- Provide superior customer service while managing relationships with end users, business leaders, and others to ensure service delivery exceeds expectations
- Lead the design and development of customer reports and dashboards using AWS, Google Looker, and other BI tools
- Analyze customer data to identify trends and patterns, and provide insights to drive business decisions related to customer acquisition, retention, and engagement
- Lead calls with clients around reporting capabilities and upcoming reporting enhancements
- Work closely with cross-functional teams, including Marketing, Product, and Operations, to identify areas for improvement and make data-driven recommendations
- Develop and implement strategies to improve customer satisfaction and loyalty
- Lead a team of analysts to support customer reporting and BI initiatives and ensure data accuracy and integrity
- Stay up-to-date with the latest trends and best practices in BI design, data analysis, and customer reporting
- Manage and support the delivery of ongoing development and enhancements to organization’s business intelligence platform; oversee design and implementation of critical enhancements to reporting and dashboards
- Catalog and understand standard and repeatable insights presented during business reviews; develop automated solutions for repeat analysis
- Manage the internal reporting and analytics to ensure sustained scalability in the expansion of the overall capabilities
- Provides support for data and analytics solutions; perform triage on incidents, troubleshoot issues, and resolve while communicating with stakeholders
- Utilizes sound development life cycle practices, adheres to established processes, and documents delivery of application solutions, including business analysis, design, testing, implementation, and support
Requirements:
- Bachelor's degree in Statistics, Mathematics, Economics, Computer Science, or a related field or requisite experience; Master's degree preferred
- 7+ years of experience in product design, BI design, data analysis, and customer reporting, preferably in healthcare or related industries
- Strong analytical and quantitative skills with experience in data analysis, modeling, and visualization tools such as AWS, Google Looker, SQL, R, Python, etc.
- Strong experience in BI design and development
- Experience in managing and developing a team of analysts
- Externally focused and proactive communication. Excellent presentation skills, with the ability to translate complex data insights into actionable recommendations for non-technical stakeholders
- Strong project management skills, with the ability to manage multiple projects simultaneously and prioritize work in a fast-paced environment
- Knowledge of behavioral health industry and associated data sets is preferred
Employee Benefits for Quartet include: Unlimited vacation, volunteer opportunities, team events, mental healthcare coverage of 15 free therapy sessions + unlimited copay reimbursements, medical, dental + vision coverage, generous parental and military leave, commuter benefits, 401K, and stock option grants.
Want to know what Quartet life is like? Click here to meet our team.
Quartet actively encourages applicants of all backgrounds to apply and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. To perform this job successfully, an individual must be able to perform essential job duties - reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require assistance in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]
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