Director, Marketplace Analytics

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Ticketing is a complex, historically opaque industry with a unique set of challenges. At SeatGeek we look to open ticketing with innovative technology, thoughtful interfaces, and an above-all-else focus on our users.
We are looking for a Director of Marketplace Analytics to join SeatGeek's Analytics team in New York City. SeatGeek's Marketplace team maximizes customer value by ensuring we have the greatest number of competitively priced listings to the events you want to attend. You will join SeatGeek's Data team, who are the go-to partner for Marketplace's data production, decision support, and insights generation needs.
In this role, you will partner directly with Marketplace leadership to define and execute data roadmaps, and build systems and tools that empower the team while bringing forward actionable and inspiring insights to drive critical operational and strategic decisions across all aspects of SeatGeek's ticketing marketplace.
You have a deep understanding of two-sided marketplace domains such as pricing, incentives, business partnerships, and logistics/operations. You are a clear communicator with attention to detail that is second to none. Finally, as an experienced manager leading a team of analysts/data scientists, you will have broad experience in managing teams in the data space.
What you'll do

  • Manage multiple analytics teams supporting SeatGeek's Marketplace organization. These teams support Portfolio Management, Marketplace Health & Operations, and Competitor Intelligence teams within the Marketplace org.
  • Recruit, train and mentor team members. Support their personal and professional growth, and foster a motivated, creative and exploratory environment.
  • Act as a strategic thought partner to Marketplace leadership and SeatGeek executives; help the team sharpen their thinking and execute on top priorities.
  • Design and implement an operational model for data utilization in strategic decision making on the Marketplace team. Do so by being an expert in the data, surfacing metrics, and driving conversations about them with your stakeholders.
  • Partner closely with Data leadership to continuously improve our insight-creation capabilities, as a trusted and influential evangelist for data-driven decision making. Promote good science.
  • Plan and execute the Marketplace Analytics team's strategy and roadmap. Own and lead multiple projects simultaneously in a dynamic and results-oriented environment.


Who you are

  • BA / BS degree business, computer science, statistics, applied mathematics, or any scientific or computational degree.
  • 5+ years of experience as a people manager in analytics or data science, with experience hiring, coaching, and leading diverse, high-performing teams. Experience managing managers.
  • 10+ years relevant applied experience with a bachelor's degree or higher in a related discipline. Practical chops you don't mind dusting off when needed.
  • Strong business acumen with exceptional numerical and analytical skills, and a demonstrated ability to develop clear executive level presentations.
  • Polished leadership skills and a strong sense of professionalism and ethics.
  • Razor sharp critical thinking and problem-solving skills. A mind for business and strategy.


Perks

  • Equity stake
  • Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
  • A WFH stipend to support your home office setup
  • Flexible PTO
  • Up to 16 weeks of paid family leave
  • 401(k) matching program
  • Health, vision, dental, and life insurance
  • Annual subscriptions to Headspace, Ginger.io, and One Medical
  • $120 a month to spend on tickets to live events
  • Annual subscription to Spotify, Apple Music, or Amazon music


SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlexFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • LookerAnalytics
    • SketchDesign
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management

Location

Our office is in the heart of the Flatiron District, conveniently surrounded by multiple subway and Path stations.

An Insider's view of SeatGeek

What are some social events your company does?

The importance of gathering is baked into our DNA at SeatGeek! We always take time to celebrate milestones together, whether in person or virtually, and, while we throw an amazing End of Year party, my favorite events are a little more personal! We empower employees to create their own social events from fitness classes to crafting or or tv nights!

Erin

Workplace & People Programs Manager

What projects are you most excited about?

An ongoing project I am excited about is the redesign of one of the core flows in our app. It is a high impact, cross functional initiative and I love how we’ve been able to implement a new technical foundation, introduce new features, and improve the user experience. I’m looking forward to the initial release and gathering insights from consumers!

Jenny

Software Engineer II

How do you empower your team to be more creative?

We encourage teams to solve problems and create delightful customer experiences, not implement pre-defined solutions. Our teams leverage research/data to understand our customers needs and behaviors, but we also believe that giving teams the space to be creative during a discovery phase opens the possibilities of what they can come up with.

Bree

Director, Portfolio Management

What are SeatGeek Perks + Benefits

SeatGeek Benefits Overview

At SeatGeek, two of our goals related to benefits and perks are wellness and work/life balance. Whether it's generous time off or subscriptions for mental and physical wellbeing, we want to make sure employees are taken care of at work and outside of it.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
We partner with DEI job boards and employer branding channels. We also priorities HBCUs and underrepresented groups at colleges nationwide each year during campus recruiting for our R&D team.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

SeatGeek employees receive a monthly ticket-purchase stipend for live events!

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