Experience Researcher

| Greater NYC Area | Hybrid
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Experience Researcher

We’re looking for a confident, collaborative, systems-thinker with a deep toolkit to lead research efforts in our New York office. You’ll help the team understand our customer so we can all build a better product and ultimately, a better way of work.

The Experience Research team at Asana is focused on understanding the dynamics of modern work, the role technology plays and how Asana can empower teams to thrive in a collaborative environment. We champion high-quality customer experiences and uncover new opportunities to drive strategic decisions.

What you’ll achieve

  • Identify and prioritize opportunities for research within a small team of Designers, Product Managers and Engineers
  • Lead all aspects of the research cycle, from scoping and recruiting to method selection, analysis and presentation
  • Understand the specific issues/needs facing the user no matter where they are in their journey (new, proficient, etc.) and work to improve it
  • Advocate for the customer by gracefully stating uncomfortable truths when necessary
  • Quickly deliver findings and insights that account for the company’s mission, initiatives, and desired business goals without losing sight of customer needs
  • Give guidance to teams outside of project work to help them make sound decisions based on market, customer, and product knowledge
  • Recommend and enact improvements to the team’s process, tools and communications

About you

  • Experience leading a range of evaluative and generative methodologies both on-site and remote
  • 2-5 years applied experience in a high-tech/product-driven company
  • Expert in scoping, planning and executing each step of the research process
  • Ability to construct meaningful stories that are memorable, develop a life of their own, and are true to the data
  • Foundational knowledge of information architecture, design principles, and content strategy for both web and mobile
  • Skilled presenter and persuasive communicator
  • Comfortable with technologies for recording, analyzing, storing, and sharing research
  • Worked with teams in remote offices across different time zones (nice to have)
  • Accessibility standards and compliance, e.g. WCAG, 508, etc. (nice to have)
  • An understanding of quantitative and market research methods (nice to have)
  • Experience expanding products into non-US markets (nice to have)
  • Experience/familiarity with collaboration tools, workplace dynamics, decision-making topics (nice to have)

About us

Asana is a leading work management platform for teams, on a mission to help humanity thrive by enabling all teams to work together effortlessly. More than 50,000 organizations and millions of users across 195 countries rely on Asana to focus on the work that matters, including Airbnb, Disney, KLM Air France, NASA, Uber and Vox Media. Our highly recognized culture spurs innovation and business results, and for the last two years, Asana has been named a Top 5 Best Place to Work by FORTUNE and one of Glassdoor’s Best Places to Work. Headquartered in San Francisco with offices in New York, Dublin, Sydney, and Vancouver, Asana is always looking for bright, collaborative individuals to be a part of our inclusive culture and help us achieve our mission.

Our goal is to provide a hiring and working experience in which all people feel they are equally respected and valued. So whatever it is that makes you unique—not only your educational background, but also your gender identity or expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, work experience—we value it, and we’d love to see what you can bring to the team.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • CSSLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SassLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • LodashLibraries
    • ReactLibraries
    • CircleCIFrameworks
    • CypressFrameworks
    • DockerFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • GraphQLFrameworks
    • gRPCFrameworks
    • HadoopFrameworks
    • JestFrameworks
    • JupyterFrameworks
    • KafkaFrameworks
    • KubernetesFrameworks
    • Next.jsFrameworks
    • Node.jsFrameworks
    • OAuthFrameworks
    • ScikitFrameworks
    • SparkFrameworks
    • TerraformFrameworks
    • TheanoFrameworks
    • AWS RedshiftDatabases
    • BigQueryDatabases
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    • HiveDatabases
    • MySQLDatabases
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    • AWS (Amazon Web Services)Services
    • GitHubServices
    • Google AnalyticsAnalytics
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    • DovetailAnalytics
    • EthnioAnalytics
    • EyeQuantAnalytics
    • FableAnalytics
    • Optimal SortAnalytics
    • QualtricsAnalytics
    • TobiiAnalytics
    • UserTestingAnalytics
    • User InterviewsAnalytics
    • FigmaDesign
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    • PhotoshopDesign
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    • PrincipleDesign
    • StarkDesign
    • AsanaManagement
    • Google DriveManagement
    • SalesforceCRM
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management

Location

Asana's New York City office is located at 3 World Trade Center in Manhattan's Financial District and includes a seasonal outdoor space. The office is easy to access as it's right by major access hubs.

An Insider's view of Asana

David is a Software Engineer at Asana

What’s the vibe like in the office?

Asana allows me to do my best work by creating a positive, inspiring environment for all employees. Our leadership team cares about mental health and creates a safe space to talk and bring up ideas. This has put me in a good headspace and allowed me to consistently put my best foot forward at work.”
David is a Software Engineer at Asana

David

Software Engineer
Eileen is a Product Marketing Manager at Asana

How do you collaborate with other teams in the company?

Our Areas of Responsibility system distributes ownership across the company & empowers everyone to completely own their areas of work. I have AoRs that apply to my core job responsibilities, but some that go beyond that as well. It’s a great way to collaborate with teams I wouldn’t otherwise work with, and continue to gain new skills and knowledge!
Eileen is a Product Marketing Manager at Asana

Eileen

Product Marketing Manager
Kenan is an Engineering Manager at Asana

How does the company support your career growth?

Building our software gives me a feeling of joy and accomplishment in putting all the pieces together and seeing the seamless final creation. I love that feeling of seeing things come together, but recently I’ve been more and more invested in the process. the opportunity to build that is what lead me to be a product engineer at Asana.
Kenan is an Engineering Manager at Asana

Kenan

Engineering Manager

How do you empower your team to be more creative?

We believe that creativity is borne of autonomy and clear responsibility. We have a company commitment to taking and giving full responsibility. This means we like to be explicit about who owns what and what that entails. This empowers team members to be creative with their solutions because they own the outcomes.

Scott

Site Lead

What’s the vibe like in the office?

The ongoing support from my team and manager has been essential for me working remote and onboarding virtually these past few months. We are constantly checking in on each other, and creating an open environment where we can share ideas and have transparent conversation together.

Greg

Diversity Talent Sourcer

What are Asana Perks + Benefits

Asana Benefits Overview

The work you do at Asana will be challenging, and the pace will be fast. Our benefits programs are designed to ensure that you are energized, focused, and thriving. At Asana, we provide you with comprehensive health benefits, flexible time off, mental health resources, free executive and life coaching and our in-house culinary program, where you can fuel up on healthy, organic snacks and three meals a day, made by our Culinary team.

Culture
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
President's club
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 5 thriving communities that foster trusted, safe spaces for underrepresented groups and allies: AsanaWomen, Team Rainbow, Blacsana, AsanaPac, and Gradient for Asanas of color.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
We pay 100% of dental benefits premium and 60% for eligible dependents.
Vision insurance
We pay 100% of vision benefits premium and 60% for eligible dependents.
Health insurance
We pay 100% of health benefits premium and 60% for eligible dependents.
Life insurance
We offer basic life and AD&D insurance for beneficiaries at 1x an employee's annual salary, up to $170,000.
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Employee stock purchase plan
Child Care & Parental Leave Benefits
Generous parental leave
We provide 16 weeks paid parental leave for parents and caregivers, and global employees on all paths to parenthood have free access to Cleo to support their journey.
Adoption Assistance
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid holidays
We offer 10 paid days to observe major holidays throughout the calendar year.
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Company-sponsored happy hours
Pet friendly
Fitness stipend
Asana covers up to $100 per month for health and fitness memberships and classes.
Home-office stipend for remote employees
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Virtual coaching services
Apprenticeship programs

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