Experience Researcher
Experience Researcher
We’re looking for a confident, collaborative, systems-thinker with a deep toolkit to lead research efforts in our New York office. You’ll help the team understand our customer so we can all build a better product and ultimately, a better way of work.
The Experience Research team at Asana is focused on understanding the dynamics of modern work, the role technology plays and how Asana can empower teams to thrive in a collaborative environment. We champion high-quality customer experiences and uncover new opportunities to drive strategic decisions.
What you’ll achieve
- Identify and prioritize opportunities for research within a small team of Designers, Product Managers and Engineers
- Lead all aspects of the research cycle, from scoping and recruiting to method selection, analysis and presentation
- Understand the specific issues/needs facing the user no matter where they are in their journey (new, proficient, etc.) and work to improve it
- Advocate for the customer by gracefully stating uncomfortable truths when necessary
- Quickly deliver findings and insights that account for the company’s mission, initiatives, and desired business goals without losing sight of customer needs
- Give guidance to teams outside of project work to help them make sound decisions based on market, customer, and product knowledge
- Recommend and enact improvements to the team’s process, tools and communications
About you
- Experience leading a range of evaluative and generative methodologies both on-site and remote
- 2-5 years applied experience in a high-tech/product-driven company
- Expert in scoping, planning and executing each step of the research process
- Ability to construct meaningful stories that are memorable, develop a life of their own, and are true to the data
- Foundational knowledge of information architecture, design principles, and content strategy for both web and mobile
- Skilled presenter and persuasive communicator
- Comfortable with technologies for recording, analyzing, storing, and sharing research
- Worked with teams in remote offices across different time zones (nice to have)
- Accessibility standards and compliance, e.g. WCAG, 508, etc. (nice to have)
- An understanding of quantitative and market research methods (nice to have)
- Experience expanding products into non-US markets (nice to have)
- Experience/familiarity with collaboration tools, workplace dynamics, decision-making topics (nice to have)
About us
Asana is a leading work management platform for teams, on a mission to help humanity thrive by enabling all teams to work together effortlessly. More than 50,000 organizations and millions of users across 195 countries rely on Asana to focus on the work that matters, including Airbnb, Disney, KLM Air France, NASA, Uber and Vox Media. Our highly recognized culture spurs innovation and business results, and for the last two years, Asana has been named a Top 5 Best Place to Work by FORTUNE and one of Glassdoor’s Best Places to Work. Headquartered in San Francisco with offices in New York, Dublin, Sydney, and Vancouver, Asana is always looking for bright, collaborative individuals to be a part of our inclusive culture and help us achieve our mission.
Our goal is to provide a hiring and working experience in which all people feel they are equally respected and valued. So whatever it is that makes you unique—not only your educational background, but also your gender identity or expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, work experience—we value it, and we’d love to see what you can bring to the team.