HUMAN
We protect the integrity of the internet by disrupting the economics of cybercrime.
New York, NY
Remote

Fraud Intelligence, Data Operations Analyst

| Greater NYC Area | Remote
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At HUMAN we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly one trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them.

Founded in 2012 in a Brooklyn sci-fi bookstore, our Bot Mitigation Platform protects enterprises from the sophisticated bots that threaten them. It’s an ongoing war that we fight passionately every day. Join our mission to stop bots, disrupt the economics of cybercrime, and keep it human.

The Data Operations team is responsible for surfacing useful insights from the terabytes of data we amass every day. We value ethics, experimentation, efficiency, and intellectual curiosity. We are looking for someone who will compliment the team to innovate without regard to conventions, accelerate us through new tooling, and deliver quality data intelligence to our internal and external partners.

What you will do:
  • Identify impactful detection leads that increase velocity from time of threat identification to implementation of detection/blocking in HUMAN products
  • Deploy stop-gap defenses for emerging threats through the development of analyses, models, algorithms, and dashboards
  • Build complex queries and reports to analyze historical data, including the use of techniques such as: sub-queries, temp tables, complex joins, variables
  • Own the design and architecture of data models and dashboards used to present key information to detection and customer success teams
  • Triage customer and internal inquiries about fraud efficacy by acting as first line of analysis
  • Implement best practices and tooling that will improve the time to understand a new detection lead and process it
  • Assist in research for case studies and white papers on fraud patterns
  • Build detailed documentation of models, algorithms, and analyses to build visibility and auditability of work
Who you are:
  • You have a good sense of ownership which drives you to find ways to do things better, faster, and leaner; you hold yourself accountable for the quality and accuracy of your work
  • You look to find new and innovative ways to tackle complex problems through meticulous experimentation and application of emerging technologies
  • You are open and transparent and work in tight collaboration with other team members on data projects and cross-departmentally across the rest of HUMAN
  • You are communicative and go out of your way to support your team
  • Proficiency in SQL
  • Experience working with multi TB to PB data sets in cloud databases
  • Experience working with both structured and unstructured data sets
  • Experience improving processes and implementing tooling to accelerate analysis
  • Python experience or exposure preferred
Benefits & Perks
  • Unlimited PTO
  • Private medical and dental insurance for all full-time employees
  • Fully paid parental leave
  • Learning & Development fund
  • Phenomenal coaching from senior leaders and challenging development opportunities
  • Monthly internet, phone bill, and meal stipend to support working remotely during COVID-19
  • Company-sponsored TalkSpace membership for you and your family
Life at HUMAN:

Our HQ office is located in the heart of New York City. We are growing the company deliberately with a keen eye towards maintaining values that embody diversity, lifestyle, and career growth. We are doing substantial work, and we need people to join our mighty team. We are proud of our overwhelmingly positive presence on Glassdoor and Built in NYC. We have offices located in NYC, DC, Victoria, and London.

We understand it takes a diverse team of passionate, curious, and creative people to solve the challenges involved in protecting the Internet. Our dynamic team of humans have incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


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Where we are

The HUMAN GQ is conveniently located close to Penn Station and Herald Square. A relatively quick commute for when we do go back to the office.

Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AWSLanguages
    • KubernetesLanguages
    • GoLanguages
    • SparkLanguages
    • MapReduceLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
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What are HUMAN Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Open office floor plan
Diversity
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
We offer a weekly "Mind & Meditation" session in the office to help bring some zen to your work week.
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Continuing Education stipend
Online course subscriptions available

An Insider's view of HUMAN

What's something quirky about your company?

HUMAN has a great deal of humor ingrained in our culture! Having fun, generous people to collaborate with is such a force multiplier and makes our office feel less like an org structure and more like friendship. This makes all the difference when solving hard, structural problems like the integrity of the web.

Aaron

Engineer

What does your typical day look like?

I start my day with code reviews then have a standup with my team to go over tasks undertakings. A bit of brainstorming and pair programming with one of the developers which leads to a nice break involving lunch/snacks and/or video gaming/card games with the team and then I'll finish up tasks or carry over the remaining tasks to the following day.

Vane

Backend DevOps Engineer

What are some things you learned at the company?

Exceptional culture and mission can enable us to live meaningfully and accomplish the greatest work of our lives. If I’m spending 1/3 of my waking hours working, I want to solve complex problems and design experiences that make the world a better place with a team that inspires me to be the best version of myself. I discovered part of my ataraxia!

Diana

Manager, UX & Research

How do you empower your team to be more creative?

We always encourage team members to experiment with new technologies and explore their use cases in our products. We know that technology is ever changing and never stays the same. If you are not pushing forward then you are probably going backward. That's why we are creating a culture that encourages creativity and innovation

Mo

Manager, Engineering
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