Fraud Specialist

| Greater NYC Area

Stash is investing, simplified. We are an investing platform that makes it easy for anyone to start with as little as $5. Through empowering our users with education and guidance, we help investors learn the basics so they can do it themselves. At Stash, we are working toward a future where investors are as diverse as our world.

Reporting to the Director of Fraud and Analytics, the Fraud Specialist will be responsible for investigating, reviewing, and identifying suspicious and fraudulent activity on all Stash platforms. If you're detail-oriented and love the challenge of finding the needle in the stack of needles -- Stash is looking for you! 

What you’ll do:

  • Investigate cases escalated to Fraud by Customer Service, Operations, and Product groups
  • Review transaction/account history on suspicious accounts and take appropriate actions based on patterns or anomalies
  • As the frontline in identifying new fraud trends, document and educate other teams as new threats surface
  • Bring operational experience and patterns observed during reviewing Stash accounts to bear along with the Director of Fraud and Analytics and the Data Science team to assist in the creation of new fraud rules
  • Liaise with Customer Experience team to act as the subject matter expert for fraud operations
  • Work closely with cross-functional teams (i.e. Customer Support, AML, etc.) to understand threats to inform fraud strategy

What we’re looking for:

  • Minimum of 2+ years of work experience in banking, consumer finance or similar industry
  • Payments, banking, or credit card fraud detection experience
  • Experience with fraud tools used for identity and verification, authentication, device authentication
  • Bachelor’s degree in a related field required
  • CFE or CAMS certification a plus
  • Experience using case management tools/customer service experience a plus
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • iOSLanguages
    • AndroidLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • PlayFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • LookerAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MandrillEmail

Location

28 W 23rd Street, 12th Floor, New York , NY 10010
28 W 23rd Street, 12th Floor, New York , NY 10010

What are Stash Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours

Additional Perks + Benefits

Flexible Work Schedule and Work/Life Balance. Learning & Development Stipend. Team Building Events and Activities. Demos, Drinks & Data every Thursday followed by Happy Hour. Stocked Fridge (food, snacks, drinks) Beer & Cold Brew on Tap. Catered Lunch on Fridays. Bi-weekly Stash Labs! (Work on passion projects for the day). 4 X Family-Friendly Health Insurance Plans Starting at $ 4.90 per month (Empire Blue Cross Blue Shield). Flexible Spending Account (FSA). 2 X Family-Friendly Dental Insurance Plans Starting at $ .39 per month (Guardian). 1 X Family-Friendly Vision Insurance Plan Starting at $ .04 per month (VSP). Short-term disability, long-term disability (60% of salary up to $12K/month), and basic life insurance ($50k).

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