Movable Ink
New York, NY
Hybrid

Business Systems Analyst

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The Business Systems Analyst will own tools critical to Movable Ink’s success, and will partner with cross functional teams to learn business needs and how it may impact the entire tool set, including but not limited to Gainsight, Salesforce, Marketo, and Zendesk. This individual will own Movable Ink’s instance of Gainsight, including its architecture and configuration, coordinating internally to identify the sources, metrics, frequency, and granularity of its data.

System Management:

  • Manage user accounts, groups and security settings in multiple software tools
  • Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures; continuously improve existing systems
  • Monitor system performance, data integrity, and user activity
  • Manage requests and troubleshooting for Gainsight and other tools

Business Operations Responsibilities:

  • Support business strategy development, documenting and implementing new processes
  • Help determine the most significant factors contributing to overall customer health
  • Develop an understanding of sources of risk (churn) as well as positive trends
  • Design business rules that trigger actionable events for the customer success team
  • Comfortable with fit/gap analysis, identifying potential options/systems for future usage

Requirements:

  • Salesforce configuration and administration experience (2+ years preferred)
  • Previous experience in database management and/or development
  • Understands object-oriented concepts and fundamentals of Boolean logic
  • Comfortable quickly learning and navigating new tools
  • Clear communicator with excellent written, verbal, and listening skills
  • Excellent critical thinking skills; breaks down problems into manageable components
  • Proven ability to work cross-functionally to understand business requirements and translate them to effective use of applications
  • Confidence in advocating for best practices
  • BS or BA degree preferred

Helpful Background:

  • Experience with Gainsight or similar Customer Success Management software
  • Previous experience in a sales operations, customer success operations, or business operations role
  • Previous experience with a ticketing system such as Zendesk
  • Project management and task organization skills
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What are Movable Ink Perks + Benefits

Movable Ink Benefits Overview

One of the best things about working at Movable Ink is the amazing company culture we have! We are very proud to say we’ve been named one of Inc. Magazine’s Best Workplaces (2022, 2021, 2020, and 2019) and Built In’s “Best Places to Work” (2023, 2022, 2021, and 2020).

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee-led culture committees
Hybrid work model
President's club
Employee awards
Flexible work schedule
Diversity
Documented equal pay policy
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours

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