WHO WE ARE

Neverware is the developer of CloudReady, the highly secure, fast, and modern operating system that runs on almost any hardware. Launched in February 2015, CloudReady garnered immediate attention by giving budget-strapped schools a way to turn old, slow computers into fast, reliable devices that deliver the same experience as a Chromebook. Several years and one million installs later, CloudReady is the OS of choice for innovative organizations and IT teams eager to embrace the future of computing and eliminate the hassle and expense of legacy operating systems. Thousands of schools, businesses, and consumers in 127 countries around the world use CloudReady daily via our Education, Enterprise, and Home Editions.

With offices in New York and London, Neverware has been featured on Crain's 100 Best Places to Work in New York City in 2019 and 2018, was named #8 on Built in NYC's Best Small Places to Work in NYC, and was the winner of the 2018 TIMMY Award for Best Startup in New York. Neverware’s investors include Google LLC, Khosla Ventures, General Catalyst, and Rethink Education. Our partners include Google, Microsoft, Amazon Web Services, Samsung, and more.

What You Will Do: 

The Head of Business Analytics will be responsible for understanding Neverware’s internal business operations and performance. This is in service to helping the company work seamlessly and at full capacity. You will lead the team, working with our Business Operations Analyst and reporting to the Director of Operations. You will be responsible for taking our business analytics capabilities to the next level, helping to establish departmental KPIs, measuring those KPIs with the reporting infrastructure and making sure critical processes scalably support Neverware’s business goals.

Responsibilities: 

Own Neverware’s reporting infrastructure, including CRM and BI tools (Salesforce, Domo); build on our existing infrastructure and prioritize new enhancements, all in an effort to move our business analysis capabilities to the next level

Work closely with our Business Operations Analyst to select solutions that continually improve Neverware’s integration points and manual processes; e.g. quote to cash, invoicing, integration between accounting and CRM systems 

Propose and implement business process and system improvements to help the entire Neverware team improve how we work

Subject matter expert on all key aspects of how Neverware’s business operates internally - Sales, Finance, Marketing, etc.

Work with department heads to understand their goals and challenges, define KPIs, and build executive dashboards that facilitate decision-making.

The purpose is to establish a single source of truth, a reporting accountability structure that helps Neverware work together to measure our progress and work towards our company goals.

Required Skills and Experience

Excellent communication skills, verbal and written. You will interact with many team members and it is crucial you can communicate and understand needs in order to be successful in this role.

Strong analytical and problem-solving skills

Curiosity and drive to ask questions, understand details and implement the best solutions for Neverware

Strong leadership skills and some managerial experience preferred

Neverware is an equal opportunity employer. We will not discriminate and will take measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.