Head of Business Intelligence

| Greater NYC Area
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About Birchbox:

We started Birchbox in 2010 to redefine the way consumers discover and shop for beauty and grooming. The company quickly grew from an exciting idea to a business that has materially shaped the beauty industry: we've activated an enormous group of underserved, untapped consumers, awakening their relationship with beauty by making the experience relevant, easy and fun. Our innovation isn't the simple concept of delivering a box of samples - it's understanding that although not everyone is passionate about beauty and grooming, everyone still deserves to have a great experience finding, trying and buying it.
Birchbox operates in six countries, reaching more than 2.5 million active customers with a portfolio of 500 best-in-class prestige brand partners. We have retail locations within select Walgreens stores across the US as well as a flagship Birchbox store in Paris.

About the role: 

Birchbox is seeking a Head of Business Intelligence with a successful record of managing and leading highly effective analytics teams. You will report to the VP of Finance and Strategy, and will be responsible for building out reporting tools to support decision making across the organization as well as delivering data driven strategies to grow Birchbox.

You will have the opportunity to partner with the leadership team to set team KPIs globally as well as create a flexible data roadmap to support changing business demands. This is a highly visible, cross functional role that sits at the heart of Birchbox and is involved in every single project and initiative from ideation to results.

The ideal candidate will have prior experience in rolling out and scaling business intelligence tools in multiple segments, markets or countries. You have a breadth of knowledge, from media attribution modeling to customer journey mapping to customer segmentation and clustering. You are exceptional at prioritizing work, setting expectations and communicating to stakeholders. You are a strong project manager who knows how to motivate the team to push forward. You understand and appreciate the scientific method and also know when to adapt to changes quickly. You love telling a story with data and creating actionable insights. You are a strategic thinker, connecting the dots between data and financial results to create and advocate for your own strategies to drive growth.

You will lead and manage a 4 person team: 2 analysts and 2 BI engineers

RESPONSIBILITIES INCLUDE:

Functional:

  • Manage and develop the Business Intelligence team, providing BI Engineers and Analysts with internal and external functional training
  • Automate reporting within the organization, helping all teams self serve data, create visualizations, and dashboard actionable KPIs
  • Oversee dimensional model design and reliable loading of the data warehouse, ensuring its performance is in concord with business needs and SLAs
  • Organize and conduct training sessions with cross teams teams on business intelligence tools to provide direct access to data
  • Create and maintain the BI roadmap and with actionable deliverables, using process (gantt charts, Jira) and documentation to keep things running smoothly

Strategic:

  • Partner with various teams within the organization to collect analytics requests and prioritizing based on highest business impact
  • Serve as point person for senior leadership for analytical support and guidance, help set KPIs within organization and track against them
  • Streamline reporting and KPIs globally, aligning business goals and tracking across each market
  • Connect learnings together across various teams and projects and contribute strategic recommendations to the company

Cross-functional:

  • In partnership with Planning, find new ways to measure the business and new tools to forecast revenue and inventory
  • In partnership with Finance & Accounting, streamline financial reporting within various systems and align business KPIs
  • In partnership with Marketing, develop an attribution model to create efficiency within cost of acquisition and extract actionable insights on what drives customer LTV through rigorous segmentation
  • In partnership with Engineering & Product, review new code development and advise on data requirements for new initiatives

REQUIREMENTS:

  • 5+ years of experience in Business Intelligence, analytics, and data warehousing
  • 2+ years of team management
  • Highly analytical, metrics-driven, with ability to turn empirical data into insightful, strategic decisions and tactical team plans
  • Previous experience building out data warehouses, exploration and visualization tools (e.g. Looker), Google Analytics, product analytics tools and real-time dashboards
  • Exceptional oral and written communication skills
  • Ability to multi-task, handle pressure and meet deadlines in a fast-paced entrepreneurial environment without a lot of direction or oversight
  • Heavily involved in BI community, attends conferences and meet-ups to educate self on latest tools and techniques
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Location

16 Madison Sq W, New York, NY 10010

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