Knowledge Management Specialist at Riskified

| Greater NYC Area
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About Us

Riskified is the AI platform powering the eCommerce revolution. We use cutting-edge technology, machine-learning algorithms, and behavioral analytics to identify legitimate customers and keep them moving toward checkout. Merchants use Riskified to increase revenue, prevent fraud, and eliminate customer friction. Riskified has reviewed hundreds of millions of transactions and approved billions of dollars of revenue for merchants across virtually all industries, including a number of Fortune 500 companies.

About the Role

We are looking for an experienced Knowledge Management Specialist to implement our L&D initiatives in knowledge management sharing. The ideal candidate will work across global teams (L&D and all departments) to refine our knowledge management systems, develop best practices, and facilitate activities that promote knowledge sharing and organizational learning as Riskified grows.

To be successful you should serve as a specialist in knowledge management best practices, have excellent organizational, project management, interpersonal, and communication skills, and be able to identify creative ways for teams to utilize KM technologies, systems, and activities to increase organizational learning.

What You'll Be Doing
  • Consult with L&D Team, key stakeholders, and primary user groups to identify current knowledge management mechanisms and opportunities for improved efficiency, engagement, accuracy, and global alignment.
  • Develop and implement standards (content templates, style guides, naming conventions) and frameworks for organizing internal knowledge resources and sharing systems across the organization.
  • Partner with stakeholders to identify duplicate and/or out of date knowledge and create guidelines for creating and maintaining fresh, accurate, updated, and easy to access internal facing content.
  • Educate teams on knowledge management best practices, providing resources, training, and processes to help teams self-help and contribute effectively.
  • Organize and facilitate scalable, creative, company-wide knowledge sharing activities, including but not limited to e-learning, seminars/webinars, workshops, podcasts, slack peer learning sessions, etc.
  • Work with stakeholders to align, manage and implement knowledge management projects around business needs and product updates, ensuring relevant knowledge reaches the right audience in the appropriate format.
  • Provide creative and innovative ways to promote knowledge sharing, engage global teams, and facilitate a learning culture across a growing high-tech company.
  • Gather and report qualitative feedback and quantitative data on knowledge management initiatives, illustrating system improvements and productivity impacts.
  • Report to the Manager of E-Learning and Knowledge Management and collaborate closely with a team of instructional designers, training specialists, and LMS specialist. 
Qualifications
  • 2-3 years of experience working in the knowledge management ecosystem, preferably in a high tech company
  • Experience with content management, taxonomies, information architecture, and content modeling with knowledge of current trends, tools, and best practices
  • Experience working within collaborative, cross functional work environments
  • Excellent verbal and written communication skills
  • Superior organizational skills and attention to detail
  • Proven ability to apply analytical skills and systems thinking to ambiguous and shifting organizational context
  • Strong interpersonal skills and ability to take initiative, influence, and accomplish tasks with informal authority
  • Have a positive, confident, curious, and friendly attitude
  • Bachelor's degree OR an equivalent combination of education and relevant experience
  • Preferred but not required: Advanced degree in Knowledge Management, Organizational Psychology, Education, or a closely related field
Life at Riskified

We are a fast-growing and dynamic startup with 450 team members between our offices in Tel Aviv and New York City. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us.

Some NYC Benefits & Perks:

  • Fully-covered medical, dental, and vision insurance from your first day
  • Stock options for all employees, 401(k) + matching, commuter benefits
  • Catered lunch, team events, healthy snacks, yoga, pilates, soccer league, and more
In The News

Fortune Magazine: 25 Best Workplaces in New York

Great Place to Work: Riskified

Crain's: Best Places to Work in New York City

BuiltInNYC: How Riskified Has Carried its Brand Across Continents

TechCrunch: Riskified Prevents Fraud on Your Favorite eCommerce Site


Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.

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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
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    • jQueryLibraries
    • jQuery UILibraries
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    • ExpressFrameworks
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    • MongoDBDatabases
    • MySQLDatabases
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    • SQLiteDatabases
    • AWSDatabases

Location

220 Fifth Ave., New York, NY 10001

An Insider's view of Riskified

How do you collaborate with other teams in the company?

As an Integrations Engineer, I sit with multiple stakeholders - the Customer, Sales, Product, Data Integrity, & Go-Live, to name a few. Whether a merchant has a new problem for us to solve or we're launching a new product, we maintain close contact to ensure we're on the same page, & deliver the best product & experience to our customers.

Jonathan

Integrations Engineer

How has your career grown since starting at the company?

I've been given the opportunity to work on increasingly larger deals that continue to stretch me in new ways. I've been able to work directly with the executive team and contribute meaningfully to the business. I feel valued and challenged on a daily basis and look forward to continuing to grow my career with the company.

Merrin

Account Executive

How do you make yourself accessible to the rest of the team?

I have weekly 1:1s with my team & quarterly 1:1s with all employees and they know they can come to me at any time. Making myself accessible to my team & the rest of the company is extremely important in my role and will always be one of my top priorities. It is important for employees to know they have someone they can trust & go to for anything.

Lorrie

Director, People Operations

What’s the vibe like in the office?

The vibe at Riskified is equal parts hustle and fun. Everyone is highly supportive and collaborative, which builds a genuine sense of unity in the office while making it very encouraging for everyone to excel in their positions.

Add in the amazing NYC views, adorable office dogs, and a well curated kitchen and you truly feel grateful to be here.

Arun

Director of Integrations

What are Riskified Perks + Benefits

Riskified Benefits Overview

Healthcare - Full medical, dental, and vision insurance from your first day
Stock - Stock options for all employees
Financial Benefits - 401(k) + matching with immediate vesting, commuter benefits
Professional Development - Customized training courses, company-wide learning, volunteering opportunities
Snacks and More - Fully stocked kitchen with healthy snacks, catered lunch, lunch stipend, weekly happy hours
Celebrations and Activities - Overnight getaways, team events, birthday breakfast, yoga, pilates, soccer, basketball, and more

Culture
Volunteer in Local Community
Friends Outside of Work
Eat Lunch Together
Diversity
Mean Gender Pay Gap Below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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