EPAM Systems
EPAM is a leading global provider of product development and software engineering solutions.
New York, NY
Remote

Lead Digital Customer Analyst at EPAM Systems

| Greater NYC Area
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DESCRIPTION

EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

Description

You are curious, persistent, logical and clever. You enjoy living by the code of your craft and developing mind-blowing solutions for complex problems. You are a true techie at heart. If this sounds like you, this could be the perfect opportunity to join EPAM as a Lead Digital Customer Analyst. Scroll down to learn more about the position’s responsibilities and requirements. #LI-DNI #LI-DNP

WHAT YOU’LL DO

  • Conduct analytics assessments to understand current performance, uncover and quantify opportunities for digital experience improvement, and create audience intelligence
  • Interview stakeholders and review data, dashboards, reports, and research across digital experiences (including websites, mobile apps, and other digital platforms)
  • Creating, recommending, and executing relevant measurement strategies and plans based on client-specific business goals
  • Audit data collection implementations based on business objectives and best practices
  • Establish KPIs that demonstrate a connection to real business impact
  • Creating and dissecting dashboard reports for various levels of review
  • Create solution design documents and collaborate with technical teams on data collection implementations
  • Researching and leveraging data, analytics and business intelligence to shape client strategies and key performance indicators
  • Participate in audience intelligence projects – creating behavioral segmentation models, profiling and detailing intent-based segments using survey and behavioral data, collaborating with other disciplines to provide a rich understanding of customer dynamics
  • Manage and execute Testing & Optimization programs with analysis, ideation, and test execution/planning, collaborating with other disciplines to identify successful experience strategies and visual design
  • Contribute to personalization initiatives – through research, ideas, strategies and methodology execution/plans, collaborating with other disciplines
  • Collaborate with other teams (project and relationship managers) throughout the project lifecycle

WHAT YOU HAVE

  • At least 7 years of experience in digital/web analytics
  • Experience turning large amounts of data into concise client-friendly findings and recommendations
  • Strong communication skills to explain complex data, analyses, and findings
  • High level of expertise in Excel
  • Experience extracting and analyzing data in Adobe Analytics and Google Analytics (Coremetrics, WebTrends AT Internet, and/or other platforms are a plus)
  • Experience with the Adobe Marketing Cloud and/or Google Marketing Platform
  • Extensive experience with Analytics Reporting, bonus points for Data connectors, ReportBuilder, Survey, Warehouse or Workbench
  • Experience with implementing tags in Tag Management Systems (GTM, Adobe DTM, Adobe Launch, Ensighten, Signal, Tealium, and/or others)
  • Bonus points for compatible A/B & multivariate testing tools like Adobe Target, Google Optimize, Optimizely and/or Visual Website Optimizer
  • Bonus points for any of the following
    • Experience with data visualization tools (Google Data Studio, Tableau, Power BI, Domo)
    • Experience with R or other statistical analysis tools (SPSS, SAS, Matlab)
    • Experience in other marketing tools like Monetate, Webtrends or IBM’s marketing suite
  • Passion for using data to extract meaning, provide context, uncover insights, and identify optimization opportunities
  • Proven experience creating and explaining dashboard reports
  • Successful experience developing and managing expectations of internal teams, outside vendors, and clients
  • Creative thinking and problem-solving abilities, combined with an internal drive to stay on top of emerging industry trends
  • A natural tendency to set goals, demonstrate a ‘go-getter’ attitude, and take initiative with little oversight

WHAT WE OFFER

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance

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Where we are

Located just West of Madison Square Park, EPAM is surrounded by great lunch spots and easily accessible by New York and NJ public transportation.

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • Big DataLanguages
    • AWSLanguages
    • AzureLanguages
    • D3JSLibraries
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SAP HANADatabases
    • TeradataDatabases
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What are EPAM Systems Perks + Benefits

EPAM Systems Benefits Overview

EPAMers appreciate our flexible and casual work environment, excellent benefits and endless opportunities to thrive. In addition to health benefits, a 401(K) matching program and paid time off, EPAM offers the following perks:

- Competitive Salary & Bonus Program
- Career Development Opportunities
- Tech Community Meet-Ups & Hackathons
- Access to LinkedIn Learning Solutions
- Cutting-edge Internal Tools
- Volunteer & Mentoring Programs
- Travel & Relocation Opportunities
- Employee Discounts

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of EPAM Systems

How would you describe the company’s work-life balance?

My manager ensures that I have a great work-life balance at EPAM. This is of particular importance to me being the mother of a 19-month-old. They allow me the flexibility to care for my child while providing me with a rewarding career path.

Regine Jones

Senior Manager, Life Sciences Consulting

How has your career grown since starting at the company?

EPAM gave me a fresh start and a great opportunity. From the first day, I was given the support I needed from my mentors to feel that anything is possible. At EPAM, I had the rights tools, support and drive to know that I could really grow my career here.

Ariani

Junior Data Scientist

How do your team's ideas influence the company's direction?

Our team is constantly looking for ways to improve our ability to deliver to the customer and ways to provide our people with a great work environment and career opportunities. Through involvement with different practices within the company, we provide meaningful feedback and ideas to enhance and better target our solutions to our customer needs.

Martin

VP, Technology Solutions

What makes someone successful on your team?

To be successful at EPAM and on my team, you have to be tenacious with a proclivity for pioneering into emerging areas and driving hyper-growth.

Broderick

Managing Principal, Health & Life Sciences Consulting

Jobs at EPAM Systems
27

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Data + Analytics
Design + UX
Dev + Engineer
Operations
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Experience Consultant

EPAM Systems
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DESCRIPTION EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the

Director, Account Management – Retail & CPG

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DESCRIPTION EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the

Contract Content Strategist

EPAM Systems
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DESCRIPTION EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the

Senior Automation Test Engineer

EPAM Systems
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+44
DESCRIPTION EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the

Data Technology Consultant (Insurance)

EPAM Systems
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+44
DESCRIPTION EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the

Senior Java Developer

EPAM Systems
Greater NYC Area
1 day ago
+44
DESCRIPTION EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the

CIO & Technology Advisory Principal Consultant

EPAM Systems
Greater NYC Area
1 day ago
+44
DESCRIPTION EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the

Senior Director of Account Management

EPAM Systems
Greater NYC Area
1 day ago
+44
DESCRIPTION EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the

Director, Digital Engagement

EPAM Systems
Greater NYC Area
1 day ago
+44
DESCRIPTION EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the

Senior Security Architect

EPAM Systems
Greater NYC Area
2 days ago
+44
DESCRIPTION EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the

Director, Security Architecture

EPAM Systems
Greater NYC Area
2 days ago
+44
DESCRIPTION EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the

Director, Delivery Management

EPAM Systems
Greater NYC Area
2 days ago
+44
You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Director, Delivery Management. Scroll down to learn more about the position’s responsibilities and requirements. The ideal candidate is a manager who can act as Solution Architect, Technology Consultant, and Agile Program Manager with recent hands-on activity driving those activities. We are looking for a practitioner who will work hand-in-hand with various parts of EPAM organization as well as EPAM Customers’ to run large programs end-to-end, including solutioning, building teams as well as driving by example large programs. #LI-DNI #LI-DNP

Senior Solution Architect

EPAM Systems
Greater NYC Area
2 days ago
+44
DESCRIPTION EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the

Director, Account Management - EdTech

EPAM Systems
Greater NYC Area
2 days ago
+44
DESCRIPTION EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the

VP, Account Management (Financial Services)

EPAM Systems
Greater NYC Area
3 days ago
+44
DESCRIPTION EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the

Senior Director - Account Management (Financial Services)

EPAM Systems
Greater NYC Area
4 days ago
+44
DESCRIPTION EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the

JavaScript Developer

EPAM Systems
Greater NYC Area
4 days ago
+44
DESCRIPTION EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the

Lead Business Analyst

EPAM Systems
Greater NYC Area
5 days ago
+44
DESCRIPTION EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the

Development Team Lead

EPAM Systems
Greater NYC Area
1 week ago
+44
DESCRIPTION EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the

Lead Software Engineer

EPAM Systems
Greater NYC Area
1 week ago
+44
DESCRIPTION EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the

Director, Account Management (Financial Services)

EPAM Systems
Greater NYC Area
1 week ago
You are a natural self-starter that is strategic, resilient, and engaging with people. You have a passion for solving complex problems and are passionate for helping both the disrupted and disruptors in the financial services industry. You have an entrepreneurial mindset and welcomes the challenge to be hands-on and run your account as a business (strategy, financial, people, operations). If this sounds like you, this could be the perfect opportunity to join EPAM as a Director, Account Management (Financial Services). Scroll down to learn more about the position’s responsibilities and requirements. #LI-DNI #LI-DNP

Brand Strategist

EPAM Systems
Greater NYC Area
1 week ago
DESCRIPTION EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the

Director, Technology Solutions

EPAM Systems
Greater NYC Area
1 week ago
You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Director, Technology Solutions. Scroll down to learn more about the position’s responsibilities and requirements. #LI-DNI #LI-DNP

Senior DevOps Engineer

EPAM Systems
Greater NYC Area
1 week ago
DESCRIPTION EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the

Lead Software Engineer

EPAM Systems
Greater NYC Area
1 week ago
DESCRIPTION EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the

Data Technology Consultant (Life Sciences)

EPAM Systems
Greater NYC Area
2 weeks ago
DESCRIPTION EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the

Data Technology Consultant (Healthcare)

EPAM Systems
Greater NYC Area
2 weeks ago
DESCRIPTION EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the