Spectrum
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
Stamford, CT
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Manager, Performance Analytics

Sorry, this job was removed at 7:27 p.m. (EST) on Friday, June 2, 2023
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JOB SUMMARY
The
Manager of Performance Analytics is an individual contributor role responsible for reporting and analysis of customer and product growth for the Residential, Small and Medium Business (SMB), and Mobile segments, including: performance measurement by product and Sales Channel; performance measurement for major campaigns and initiatives; KPI tracking (e.g., penetration rates, churn/survival rates, product mix and sell-in, average revenue per customer); and monitoring customer and product growth. The Manager will leverage Charter's MicroStrategy-based BI environment and best-in-class data mining and data visualization tools to surveil performance across all geographies and segments within Charter's diverse operating footprint. The role requires a highly analytical and technical individual with a passion for using data to inform high-level business decisions. With a background building both backend procedures and front-end reporting tools, this individual will be responsible for creating and improving standard reporting packages. The Manager will report to the Sr. Manager of Performance Analytics.
MAJOR DUTIES AND RESPONSIBILITIES

  • Responsible for reporting and analysis of KPI metrics for residential, SMB, and Mobile segments.
  • Measure performance of Sales Channels, including the tracking of KPIs related to channel effectiveness and quality (e.g., productivity/close rates, churn/survival rates, tier mix and sell-in, average revenue per customer, etc.)
  • Build dashboards in Tableau and other visualization tools for senior leadership to consume analysis and insights.
  • Evaluate impacts of tactical, operational, and strategic changes on performance.
  • Perform ETL on data from multiple sources using SQL, Alteryx, and PowerPivot/DAX to create seamless reporting for end users.
  • Work with both structured and unstructured data to automate all manual reporting processes.
  • Leverage sophisticated analytic approaches and techniques to measures and track performance of large, multi-channel marketing initiatives.
  • Stay up-to-date on emerging industry or technology trends to propose upgrades to reporting, analytical tools, and processes as needed.
  • Work with senior leadership to provide ad hoc analysis as needed.
  • Collaborate with internal partners on various teams including Business Intelligence, Marketing Science, Market Research, and Competitive Intelligence.


REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge

  • Strong knowledge of marketing and sales channel principles, techniques, and processes
  • Hands-on experience developing and distributing reporting of business performance on a regular cycle
  • Strong aptitude for analysis of business trends and performance measurement
  • Strong communication skills, including experience presenting complex data and intelligence in a concise and easy to understand fashion
  • MS Office skills, including PowerPoint, Excel and Word- with very high level of proficiency in Excel
  • Working knowledge of Microsoft BI (Power Pivot, Power Query, and/or DAX)
  • Ability to write complex SQL queries and stored procedures
  • Ability to manage large, complex projects
  • Strong organizational skills and attention to detail
  • Ability to succeed in a fast-paced dynamic environment with limited oversight
  • Experience with Tableau or similar data visualization tools


Education
Bachelor's degree from accredited four-year college with major in Marketing, Management, Finance, Statistics, Economics or other quantitative field
Related Work Experience
4+ years of business experience working within a Marketing, Sales, Business Intelligence or Strategic Planning function of a large organization with an established reputation for measuring business performance (e.g., telecom, media, financial services, publishing, retail, consulting, etc.)
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge

  • Working knowledge of data transformation tools e.g., Alteryx
  • Experience using Business Intelligence reporting tools (e.g., MicroStrategy)
  • Proficiency with Think Cell
  • Telecom work experience


Education
MBA or graduate degree in quantitative field preferred
WORKING CONDITIONS
Office environment- 100% in Stamford CT office
Limited travel
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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

We offer competitive starting wages, with significant incentive compensation and annual earnings potential based on your role.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and 2023 will be the 10th year in a row where we’ve absorbed the full cost increase for medical, dental and vision coverage.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud of the ways our employees grow their knowledge. We help cover the costs, like up to $10,000 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on training and career development, employees can have confidence that day one is truly just the beginning.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
In-person revenue kickoff
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring practices that promote diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Spectrum offers discounts at specified per location daycares.
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Recreational clubs
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Continuing education stipend
Online course subscriptions available
Personal development training

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