Marketing Strategy & Analytics Lead

| Greater NYC Area | Remote
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As part of our Business Operations (BizOps) practice, this role is focused on identifying high-impact business opportunities for BentoBox, primarily leveraging quantitative analytics and grounded in qualitative research, with a focus on marketing. Responsibilities include a mix of reactive strategic support and proactive problem solving. This role will serve as the primary Strategy & Analytics business partner for the CMO, reports to the Head of Strategy & Analytics and will work closely with leaders from BizOps and across the company.

The right candidate will be able to operate in a fast-paced environment and add structure to ambiguity in order to create value. You know how to decompose a messy business problem into logical questions that can be answered with data. You can navigate a modern Business Intelligence (BI) stack and identify critical signals that need to be actioned quickly. You can think strategically, and yet have a meticulous eye for detail. You are comfortable working cross-functionally and building strong relationships to drive change and influence without authority.

Primary Responsibilities

  • Quantitatively define large, ambiguous marketing problems and structure appropriate measurement and analysis frameworks
  • Synthesize actionable insights from quantitative analysis, qualitative research, and stakeholder feedback
  • Drive measurable business impact through strategic implementation of analytics
  • Enable rapid and precise decision making using modern techniques in business intelligence, statistics, and analytics

Secondary Responsibilities

  • Manage cross-functional strategic projects from end-to-end, ensuring efforts are appropriately prioritized and using data to evaluate and enhance project efficacy 
  • Work collaboratively and cross-functionally to present insights and recommendations executives and support front-line decision makers with detailed data analysis
  • Provide analytics support and quantitative expertise to Marketing, Sales, and Customer Success
  • Flex and adapt as the organizations’ needs and priorities shift; be willing to play multiple roles to support project execution and enablement

Requirements

  • Bachelor’s degree with an emphasis on coursework of a quantitative nature (e.g. finance, economics, mathematics, engineering, computer science, physical sciences, or other relevant fields)
  • Demonstrated track record of creating business impact by leveraging quantitative analytics e.g. optimizing channel mix using multi-touch attribution models, redesigning packaging & pricing, developing likelihood-to-churn models
  • Exceptional ability to add structure to ambiguous problems and logically structure a business case based on data-driven insights
  • Experience working with complex data pipelines including data from multiple sources, especially those related to Marketing e.g. SFDC + Pardot + Google Analytics
  • Experience with common BI tools, e.g., Tableau, Qlik, Looker, PowerBI
  • Versatile communication skills and executive presence, able to present complex quantitative conclusions simply to various audiences, from cross-functional meetings to company-all hands
  • Creativity and expertise to find good-enough solutions under resource constraints

Preferred

  • 2-5 years experience in startup or growth-stage tech company analytics / data science, particularly supporting a Marketing organization 
  • Masters degree in math, statistics, economics, data science or business (MBA) with a quantitative concentration e.g. business statistics, marketing analytics
  • Proficiency in a statistical programming language, particularly R or Python
  • Demonstrated track record of using more advanced analytical techniques e.g. simulation, machine learning, causal inference, as well as the good judgement to know when simpler methods are appropriate

What We Offer

  • Competitive salary + equity 
  • Health insurance (medical, dental, and vision) - BentoBox covers 100% of healthcare premium costs
  • 401k plan with company match
  • Life insurance and disability plans 
  • Commuter benefits
  • Flexible vacation plan
  • Paid parental leave
  • Professional development opportunities, including a yearly learning stipend
  • Perks when dining with BentoBox customers such as tip reimbursement
  • Making a positive impact on the hospitality community

BentoBox is committed to fostering, cultivating and preserving a culture of diversity, equity, and inclusion.  

BentoBox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • FigmaDesign
    • AsanaManagement
    • JIRAManagement
    • SalesforceCRM

Location

1 Broadway sits at the very tip of Manhattan and offers stunning views of New York harbor and the Statue of Liberty, as well as easy access to the best restaurants in the city, a transportation. Our office is outfitted with best-in-class tech, comfy communal spaces, and of course, plenty of snacks.

An Insider's view of BentoBox

How would you describe the company’s work-life balance?

BentoBox has been my family for the last few years. I've been able to grow professionally as well as personally with my time at BentoBox -- forever grateful for that perfect work-life balance.

Betsy

Senior Product Manager

What's the biggest problem your team is solving?

We're literally helping restaurants, bars, cafés, coffee shops, restaurant groups, catering companies, food trucks, lobster shacks and fast casual spots all succeed in their mission of hospitality. That, and helping them drive revenue to help their bottom line.

Pat

People Partner, GTM

What makes someone successful on your team?

The past five (going on six!) years at BentoBox have shown me what it means to be part of a team that rallies around each other, unified to achieve a collective goal. One team, one dream – getting closer and closer to a full reality with each passing day – to be the technology that elevates every interaction between restaurants and their guests.

Melissa

Manager, Onboarding

What is your vision for the company?

Our vision is to be the technology that elevates every interaction between the restaurant and its guests.

Krystle

CEO

How has your career grown since starting at the company?

I've always been passionate about food and restaurants, and after going to culinary school and working back of the house, I wanted to find a different path within the industry. Joining BentoBox allowed me to learn from some incredibly talented colleagues and mentors to grow my career, supporting hospitality in a new way.

Chelsea

Director, Restaurant CS Ops

What are BentoBox Perks + Benefits

BentoBox Benefits Overview

We take a hospitality-first approach to everything we do at BentoBox. For us, that means empowering our employees with the tools they need to take care of their physical, mental and financial wellbeing and of course, take plenty of time off to rest and recharge. We are constantly reevaluating our benefits offerings to ensure we are meeting our employees where they are and enabling them to enjoy their life (and time at BentoBox) to the fullest.

Culture
Volunteer in local community
Partners with nonprofits
BentoBox has partnered with nonprofits such as the Food Education Fund, Queer Food Foundation, The Okra Project, and No Kid Hungry.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
We have 9 extremely active employee resource groups including the LGBTQ Leadership Council, Black Associate Council, Women's Impact Network, Disability Council and more!
Hiring practices that promote diversity
BentoBox is committed to fostering, cultivating and preserving a culture of diversity, equity, and inclusion.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Enroll in pet insurance at a discounted rate!
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Charitable contribution matching
Up to $500 annually!
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
BentoBox sponsors an office kickball league!
Professional Development Benefits
Job training & conferences
BentoBox offers an annual Learning and Development stipend that employees can put towards continuing education, conferences, and more.
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
BentoBox offers a yearly learning stipend to help employees with their professional growth.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

One perk that is unique to BentoBox? Employees can expense their tip at ANY BentoBox restaurant, and with 14,000 customers and counting, that's a lot of dough.

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