Company Description
At NBCUniversal, we believe in the talent of our people. It's our passion and commitment to excellence that drives NBCU's vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It's what makes us uniquely NBCU. Here you can create the extraordinary. Join us.
Job Description
Our Media Operations Support Team is tasked with providing exceptional support service to all members of our Technical Operations Organization, ensuring issues are resolved efficiently and content is received and delivered as expected. The Technical Operations group is based in multiple facilities across the country including Englewood Cliffs NJ, Centennial CO, Los Angeles CA, and is responsible for prepping content needed for domestic and international distribution. This includes transcode, edit and delivery services to meet client fulfilment around the globe 24 hours a day, 7 days a week.
This is a role that combines broadcast engineering, information technology, and digital media. An ideal candidate will have a background in TV/Film, Computer Science, Information Systems, or New/Digital Media and enjoy operating in a fast-paced environment, interacting with customers, and tackling unique challenges head-on.
Responsibilities:

• Become a fully certified subject matter expert for all systems and workflows the team supports.
• Perform routine system health checks and monitor processing dashboard statuses.
• Setup and lead bridge calls for system/process outages and bottlenecks.
• Properly receive and resolve or escalate support tickets from our operations partners.
• All other duties as assigned.

Qualifications
Qualifications/Requirements

• A minimum of 1 year of experience in either a broadcast, digital or post-production role
• A minimum of 1 year of experience in a support-oriented position
• A minimum of 1 year of experience in a customer facing role
• A minimum of 1 year of experience of all Microsoft Office applications (including Outlook, Word, Excel)

Desired Characteristics

• An individual with a very strong desire to learn, take on new technologies and challenges
• Know your way around desktop hardware, software applications, operating systems and network connectivity
• Resolve problems while maximizing efficient use of computing resources.
• Familiarity with digital media file types - QuickTime, MXF, MPEG, Mp4 etc.
• Familiarity with digital media workflows and digital file delivery
• Experience working with live video and media files including streaming and transcoding technologies
• Knowledge of digital delivery methods, ftp, UDCP, Signiant and Aspera
• Experience supporting customer workflows through operations team and/or help desk
• Able to multi-task and make effective decisions in a high-pressure deadline driven environment
• Strong communication skills and ability to interface with multiple departments, clients, and vendors

Eligibility Requirements

• Must be willing to work on site at either Englewood Cliffs, NJ or Centennial, CO facility
• Must be willing and able to work on any shift including, overnights, swing, or weekend
• Must be willing to submit to a background investigation
• Must have unrestricted work authorization to work in the US
• Must be 18 years or older

Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.