MEMBER EXPERIENCE ANALYTICS MANAGER

At Current, we’re on a mission to enable our members to create better financial outcomes for themselves. Headquartered in NYC, we’re a leading U.S. fintech and one of the fastest growing companies with over 3 million members. No matter your title, we’re a team that collaborates on building great products and making an impact together.

ABOUT THE ROLE:

At Current, data is at the core of everything we do. As a Manager of Analytics you will work closely with the Member Experience team both at a high level to understand and analyze the health of KPIs, as well as at the ground level investigating past, current, and future member experience initiatives.  

RESPONSIBILITIES:

• Conduct in-depth analyses which illuminate opportunities to improve the member experience and deliver intelligent, efficient customer service 
• Help the Member Experience team understand the health of our KPIs by developing and owning performance dashboards and alerting
• Provide data-driven recommendations to maintain and improve team KPIs
• Collaborate with Member Experience strategy, operations, product, and data science teams to define customer-facing experiments and iterate on results
• Help assess the impact of new product features on member experience
• Own data-driven operational processes 
• Continually push for ways to improve Member Experience data integrity, availability, and richness 

ABOUT YOU:

• Love numbers - nothing excites you more than diving into a fresh dataset
• Critical mindset & detail oriented - you consider problems from all angles to remove bias and touch bottom on key assumptions
• Creative problem solver - able to identify real obstacles and present viable solutions
• Results oriented - you are willing to get your hands dirty and do whatever it takes to ensure success.  You ground your contributions in real customer and business impact.
• Curious - you seek to understand the why behind the numbers and love nerding out over a new insight
• Highly technical - your SQL skills are the envy of all your friends and you pick up new tools easily
• Strong communicator - you enjoy sharing your work and clearly communicate takeaways and next steps

REQUIREMENTS:

• Bachelor’s degree in Statistics, Engineering, Economics, Business, or related field
• 4+ years as an individual contributor performing quantitative analysis, preferably for an internet or technology company
• Ability to write and execute complex SQL queries
• Experience designing experiments, preferably in a business context
• Strong analytical, problem-solving, communication and collaboration skills
• Self-starter with a desire to learn and the ability to rapidly understand the business and its drivers
• Able to handle competing priorities and influence leadership decision-making

BENEFITS:

• Competitive salary 
• Stock options 
• 401(k) savings plan with company matching
• Discretionary performance bonus program 
• Biannual performance reviews
• Medical, Dental and Vision premiums covered at 100% for you and your dependents 
• Unlimited time off and paid holidays 
• Generous parental leave policy
• Commuter benefits 
• Healthcare and Dependent care FSA benefit 
• Employee Assistance Programs focused on mental health 
• Healthcare advocacy program for all employees 
• Access to mental health apps 
• Team building activities
• Our modern Chelsea-based office with open floor plan, stocked kitchen, and catered lunches