Operations Analyst
We’re Teachable, and we help thousands of people teach online. Our software makes it easy to create a beautiful online school and also allows teachers to collect payments from students. Part of our mission is to keep our schools and their students safe from online payment fraud. If you have a strong eye for detail, are good with numbers and are passionate about technology and education, and keeping money safe, we want YOU to apply to be a part of our team.
Responsibilities
- Use Excel and other software tools to monitor Teachable customers for elevated levels of fraud
- Use critical thinking and analysis to determine whether schools and students are fraudulent under Teachable’s standards
- Correspond with customers via email to inform them of potential fraud and possible solutions
- Assist customers in disputing fraudulent transactions by entering data into our payment processor portal
Qualifications and Experience
- Bachelor’s degree (can be in progress)
- Strong written communication skills with the ability to explain complicated processes in writing in “plain English” to customers
- Familiarity with Excel and overall comfort with math/numbers
- At least 2 years of work experience in a technology-related environment (payment processing a plus)
- Strong attention to detail, ability to adapt to different scenarios
Teachable is an instructor-focused online course platform that lets course creators build and sell courses on any topic, from iOS development to watercolor painting to card tricks. Our thousands of instructors have earned more than $250M to date, and we've raised $12.5m+ from a group of top venture investors. We're growing rapidly, with triple-digit year-over-year growth, and are continuing to build a diverse team of top-notch talent in NYC.
At Teachable, you will have the freedom to do your job and be an integral member of our tight-knit team, and you can do it all in our beautiful office in Flatiron with great benefits and perks. You’ll also get access to an ever-growing base of online educators, and your work will directly impact hundreds of thousands of online educators, entrepreneurs, and creatives.
Teachable encourages individuals from a broad diversity of backgrounds to apply for positions. If you're on the fence about applying, please do! Additionally, Teachable is an equal opportunity employer. This means we are committed to a fair and consistent interview process, and to constantly working to ensure an inclusive work environment.
Finally, please tell us in your application if you require a reasonable accommodation to apply for a job or to perform your job. We'd do this anyway, but federal law requires us to provide reasonable accommodation to qualified individuals with disabilities.