Operations Analyst at Teachable

| Greater NYC Area
!Sorry, this job was removed at 12:18 p.m. (EST) on Thursday, February 6, 2020
At Teachable, our mission is to empower creators to transform their knowledge into income. To accomplish that, we continue to innovate upon the largest site builder for online courses and expertise, and develop strategies to make our creators increasingly successful.
Our Customer Care and Product Solutions teams own front line and escalated support issues, directly growing the number of successful creators on Teachable. We are seeking an Operations Analyst to become a subject matter expert on the data, metrics, and KPIs that drive customer support outcomes. Reporting to the Director of Business Operations, you will play a key role in ensuring that our growing teams execute with increased quality and efficiency.

Responsibilities

  • Create and maintain team-wide analytics and reporting infrastructure
  • Conduct and present analysis, informing our strategic and tactical initiative roadmap
  • Develop and continually improve customer operations forecasting including multi-channel support volumes, headcount and scheduling requirements, et al.
  • Develop strong cross-functional partnerships to drive our team’s success
  • Provide ad hoc analytical support to customer operation managers and leadership, improving our decision speed and quality

Requirements

  • 2-3 years experience in an analyst role, preferably supporting multi-channel customer service teams
  • Strong SQL and Excel skills, with experience with at least one BI platform (e.g. Tableau, Looker)
  • Exceptional project management, communication, and presentation skills; able to convey complex topics to a wide array of stakeholders

Teachable is an instructor-focused online course platform that lets course creators build and sell courses on any topic, from iOS development to watercolor painting to card tricks. Our hundreds of thousands of instructors have earned more than $500M to date, and we've raised $12.5m+ from a group of top venture investors. We're growing rapidly, with triple-digit year-over-year growth, and are continuing to build a diverse team of top-notch talent in NYC.
At Teachable, you will have the freedom to do your job and be an integral member of our tight-knit team, and you can do it all in our beautiful office in Flatiron with great benefits and perks. You’ll also get access to an ever-growing base of online educators, and your work will directly impact hundreds of thousands of online educators, entrepreneurs, and creatives.
Benefits:
Comprehensive health benefits with options covering up to 100% of monthly premiums
Discretionary vacation & time off with a company average of 24 days a year
Parental leave, 16 weeks, fully paid after 3 months of service
401(k) with match after 3 months of service
Supplemental student loan repayment assistance or a professional education stipend
Conference budget
Dependent Care FSA
Your own standing desk or other personalized workspace
Gym + wellness matching stipend
Teachable encourages individuals from a broad diversity of backgrounds to apply for positions. If you're on the fence about applying, please do! Additionally, Teachable is an equal opportunity employer. This means we are committed to a fair and consistent interview process, and to constantly working to ensure an inclusive work environment.
Finally, please tell us in your application if you require an accommodation to apply for a job or to perform your job. We'd do this anyway, but federal law requires us to provide reasonable accommodation to qualified individuals with disabilities.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • IterableEmail

Location

16 West 22nd, New York , NY 10010

An Insider's view of Teachable

What are some social events your company does?

At the end of every summer we host a company retreat in upstate New York. It's a multi-day event with color war style games and is a great way to build connections across the company and get to know people outside of the office.

Jess

Associate Recruiter

What are Teachable Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

Awesome Coworkers, Custom Desk Setup, Wellness Match, Teachable Course Stipend, Company Activities, Annual Company Retreat.

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