Operations Analyst at Giant Machines

| Greater NYC Area
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Giant Machines is a software consulting firm based in NYC. Our clients include financial institutions, Fortune 500 companies, and startups. GM’s product approach is user-focused, design forward. Our applications are well thought out, beautiful products that are also technically sound, well documented, and performant.

We’re looking for an Operations Analyst to help us as we continue to expand the business and enter a phase of strategic growth and level up our operational chops. You’ll work closely with senior leadership and become an integral part of what makes Giant Machines an amazing company for employees and clients alike. This role reports to the Director of Operations. 


  • Review and approve weekly timesheets for all employees to ensure completion and consistency.
  • Prepare weekly, monthly and quarterly reports and analytics on billable hours and timesheet data.
  • Analyze and assist in understanding the quantitative aspects of various invoices, contracts, licenses, etc.
  • Define and measure Key Performance Indicators across various aspects of the business..
  • Build and maintain data analyses and reporting dashboards.
  • Help us expand, refine, and document our policies and procedures.
  • Support the onboarding process for all new hires.
  • Help coordinate annual reviews and employee development efforts such as 1on1s and 360 reviews.
  • Assist in planning and executing company events and celebrations.
  • Identify opportunities to enhance the efficiency of existing processes and propose improvements to improve the use of key metrics.
  • Support the development, tracking and reporting of operational and financial metrics.
  • Help craft employee surveys and company-wide communications. 
  • Other responsibilities include, but are not limited to, participation in special projects, system enhancements or ad hoc projects as assigned.


  • You have 2+ years proven experience as an analyst or in a similar role
  • Attention to detail and willingness to dig into the numbers to gain key insights
  • You feel at home in a spreadsheet, love to slice & dice data
  • You’re motivated, enthusiastic and driven - taking initiative to engage challenges, solve problems, and consistently find ways to be more efficient and improve processes
  • You carefully balance between procedural, empathetic and pragmatic approaches to every situation or problem
  • You take pride in your ability to organize, prioritize and execute on whatever you take on
  • You’ve got a passion for continued learning and improving yourself and the people around you

While working with us, you'll collaborate with highly-skilled, highly-motivated designers, developers and professionals. Join a company that really values and respects every member of our team and recognizes they are GM’s most valuable assets.

Recruitment Agencies: Giant Machines does not accept unsolicited agency resumes and will not be held responsible for any fees related to unsolicited resumes.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • FluxLibraries
    • jQueryLibraries
    • ModemizrLibraries
    • ParseLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • XStateLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • Maria DBDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Neo4jDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • PipedriveCRM
    • IntercomEmail
    • MailgunEmail
    • SendGridEmail


Our office is located in a beautiful, historic building downtown in the heart of the Financial District. Accessible by ①②③ 🅡🅦 ④⑤ 🅐🅒🅔 PATH & Ferry

An Insider's view of Giant Machines

How does your team reward individual success?

I think the strongest rewards for individual success come in the form of increased responsibilities. GM has been very good at starting projects with senior engineers as leads, then sliding more junior engineers into lead roles as projects progress. I think this works both ways in that it rewards individual success and encourages/enables success.


Senior Software Engineer

What does your typical day look like?

Start the day off with standup and understand what I'm working on that day. Which would then lead to potential collaboration with fellow engineers and product on any outstanding blockers/questions that I would have. Mixed in with some heads-down time during the day would be PR reviews and project-focused meetings.

Ho Won

Senior Software Engineer

How does the company support your career growth?

Giant Machines encourages its employees to continue expanding their skills. They support and encourage the attendance of conferences or additional trainings and also allocate an education budget for every employee. Additionally, the company hosts many informal sessions led by individual team members to demonstrate new technologies and skills.


Software Engineer

What are Giant Machines Perks + Benefits

Volunteer in local community
Giant Machines participates in volunteer activities such as Citymeals on Wheels
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Subsidized child care.
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Summer hours.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Free catered lunch for the team where we all eat together away from our desks.
Game Room
Our game room includes Ping Pong, Shuffle Board.
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Career mentoring and Leadership mentoring.
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Our clients are financial institutions large and small, including banks, brokers, and startups. While working with us, you'll get to collaborate with highly skilled, highly motivated designers and developers.

Our approach is user-focused, design forward. Our applications are well thought out, beautiful products that are also technically sound, well documented, and performant. The applications we build support many different types of financial professionals, including traders, business analysts, and C-suite executives.

Our culture is deeply collaborative. We pair program, host lunch-and-learns, have group discussions and work very closely together. Our developers learn more, solve more interesting problems, push more production code, and build more software in their first year at Giant Machines than they would anywhere else.

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