Operations Analyst
Who We Are
The Farmer’s Dog was created to radically improve the $90 billion global pet food industry — starting with a subscription service that sends freshly-made food directly to customers’ doors. Long term, our aim is to simplify every part of pet care, bettering the lives of the animals who make our lives better. We recently raised our Series B and are backed by early investors of Warby Parker, Dollar Shave Club, Sweetgreen, and Glossier.
Join The Farmer’s Dog team as we continue to figure out ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.
#LongLiveDogs
Where You'll Come In
We are looking for an Operations Analyst who will be collaborate and report to the Demand Planner to build and refine both short and long-term plans that drive key business decisions. This individual will be responsible for identifying trends and implementing change in the planning tools. A successful Operations Analyst will partner closely with the fulfillment and manufacturing teams, including Procurement, Production, Food Safety, and Supply Chain.
How You'll Make An Impact
- Working with the acquisition team, you will collaborate to understand the new customer volume coming through the sign-up flow and how that impacts operations
- Partner with the retention team to understand how customers are converted and retained, and how that impacts the TFD demand
- Work with Data Strategy and Insights, providing BI reports for demand planning and data analysis feedback
- Own, maintain, and improve all planning related tools - updating actuals while focused on continuous improvement to the operations tools
- Identify trends and adjust models to ensure efficient purchasing and fulfillment center staffing
- Build and manage KPI dashboards that will be used for the Operations team and shared cross-functionally
- Drive capacity and forecast conversations with external manufacturing and fulfillment teams
- Collaborate with the TFD Growth team to input acquisition plans and retention trends into Operation models. Be the liaison between Growth and Operations
We're Excited About You Because
- You have 1+ years of experience working in either planning or a supply chain related field
- You possess strong analytical skills and a consistent track record of working with data to drive forecast improvements
- You have strong knowledge of Microsoft Excel or Google Sheets
- You have 1+ years of experience using Business Intelligence tools (i.e. Tableau, Looker, SAP, Oracle, etc.)
- You will use your experience building operations plans from the ground up to partner cross-functionally with other departments at TFD
A Few of Our Best Benefits
- Brand new dog-friendly office in Greenwich Village (upon a safe return-to-office!)
- Market-competitive compensation and equity packages
- Comprehensive Healthcare, Dental, and Vision
- 12 week paid parental leave
- Flexible PTO and WFH policy
- Discounted fresh food for your pup
- Strict daily belly rub quota