Joining Collibra's Deal Desk team:

Collibra is looking for an Order Operations Analyst to assist with scaling our business and reducing friction in the sales process. This role will report to the Head of Business Operations.

As part of the Deal Desk team, you will be in the middle of critical projects that will not only improve internal processes, but will also help our customers.  You will be the first point of contact in the Quote-to-Cash (Q2C) process as well as the final approver to “close win” an opportunity.  You will be the subject matter expert in Order Management and Order Operations process. 

Living Collibra’s value of “Being Customer’s Champion”, you will work closely with internal customers - the Sales Organization and assist them to ultimately close an opportunity that generates revenue for Collibra.

Order Operation Analysts at Collibra are responsible for:

• Approving CPQ quotes to ensure accuracy and completeness
• Assisting sales on new technologies and processes to drive more efficient deal execution 
• Provisioning and delivering customer licenses in accordance with contracts and order forms
• User acceptance testing for updates to CPQ
• Creating and maintaining process documentation 
• Closing opportunities after contracts are fully executed; ensuring the numbers match the contracts

You have:

• Bachelor's degree and 2-3 years of experience working in the SaaS industry
• Experience with Salesforce.com and CPQ
• Order operations experience
• Ability to write process documentation and training documentation 
• Experience working with a Sales Organization in support capacity

You are:

• Assertive with excellent interpersonal and communication skills 
• Detailed oriented and laser eye focus when reviewing quotes and order forms 
• Must be a self starter with strong organizational and time management skills
• Demonstrate good judgement in solving problems as well as identifying problems in advance and proposing solutions
• Ability to problem solve and find amicable solutions

Measuring Success:

• Within your first month, you will be able to do first line quote approval, and close straight forward opportunities 
• Within your third month, you will be able to close win all types of opportunities and provision licenses to customers
• Within your sixth month, you will be able to work with various teams and make process improvement suggestions

Benefits at Collibra:

We strive to provide all Collibrians competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefit programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}well benefit programs encompass the following strategic pillars:

• {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, giving back and allyship & belonging.
  

• {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, carer’s leave and our annual family day. These are all complementary to our culture in which we value output over hours!
  

• {Be}Kind: CollibraForGood, Unconscious Bias & Allyship training, Manager Racial Injustice training and Collibra-led fundraisers.
  

• {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons - all of which you’re actively encouraged to use!
  

• {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, development programs, employee rewards & recognition and more!
  
• {Be}Together: Community and belonging with our ERGs and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI counsel, the virtual Collibra cafe, trivia, bingo games and much more! 

When in-person (office) life resumes, we look forward to more social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more!), snacks, catered lunches and team offsites!

Equal Opportunity:

At Collibra, we’re proud to be an equal opportunity employer - it’s directly tied to our core value, “open, direct, and kind”. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire, and creating a workplace that celebrates everyone. 

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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