Payment and Fraud Operations Analyst

| Greater NYC Area
Hi, we're Brigit! A financial health app for the everyday American. By using cash flow data to automate finances, not only do we help people today, but also empower them to start saving for tomorrow. Brigit analyzes data from billions of individual bank transactions and formulates a deep understanding of each member’s cash-flow mismatches and spending habits. Using that data, we're able to send no-fee predictive advances and help millions of Americans avoid late payment fees, predatory overdraft fees, and interest rates. Our initial product is focused on disrupting the predatory $44 Billion payday loan and overdraft market and our future products will continue to empower and improve the lives of over 100M underserved Americans.

You'll help Brigit better identify fraud on the platform and manage our payments processes to ensure our members experience the product as intended. You will actively seek points of exposure at Brigit along with opportunities to reduce false positives. These points of exposure include money transfers (e.g., ACH & Card), user onboarding risks, underwriting, and others. You will also be responsible for supporting and improving compliance and anti-fraud processes/controls.

What You'll Be Doing

  • Review daily payments/fraud reports, alerts, and escalate suspicious or concerning trends of activity 
  • Work with our CX and operations team to define and establish efficient processes
  • Partner with Risk, CX, Product, and Engineering teams to identify gaps and develop strategies to overcome challenges
  • Provide detailed reporting to the leadership team identifying payments/fraud findings and recommendations
  • Help identify and track fraud loss rates separately from delinquency rates
  • Handle payment operations related work such as POA requests, bankruptcy notices, etc.
  • Collaborate with external fraud teams to stay on top of latest trends, policies, and procedures
  • Work with payment partners to reduce any friction for our members

Who You Are

  • 1+ years of experience in payments and fraud operations
  • Experience partnering with stakeholders to resolve issues and creating process improvements
  • Strong attention to detail, accuracy and reliability with the ability to thrive in a fast-paced environment
  • Experience with using Excel/Google Sheets and comfortable with SQL (or willingness to learn)
  • Ability to take initiative and be a proactive problem solver

We're backed by leading VC's, including DCM, Canaan Partners, NYCA, and a number of the world's most influential social impact investors. If autonomy, ownership, and having meaningful input in the company you work for is important to you, come join our growing team!

Our Benefits & Team
-Competitive compensation package with stock options at a high-growth startup
-Day 1 benefit coverage for health, dental, and vision
-401k participation
-Offer competitive paid parental leave policy
-Flexible PTO
-Dog friendly office
-Employee wellness initiatives
-Monthly reimbursements

At Brigit, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • SpringFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • AmplitudeAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • FIGMADesign
    • ZeplinDesign
    • AbstractDesign
    • AsanaManagement
    • JIRAManagement
    • IterableEmail

Location

Our office is conveniently located in Flatiron, close to Union Square and within walking distance of the L/N/Q/R/W/4/5/6 trains.

An Insider's view of Brigit

What’s the vibe like in the office?

Our office is unique. However, it is not simply the walls of the office that make it so. Every Brigiteer helps construct a fantastic workplace. Whether it be a co-founder taking time to teach us how to make an espresso, or collaborating across teams to add that special touch to our app. We see each other not just as coworkers, but as a family.

Jahmal

Customer Experience Specialist

How do you collaborate with other teams in the company?

You can write anywhere in the office. Walls, desks, windows…..really wherever you come up with an idea, there's always a marker close by to jot your best ideas down. It’s a very collaborative group and we work best when we can express ourselves visually.

Shruti

Growth Strategist

What makes someone successful on your team?

We recognize each other's successes and reward our efforts through encouragement, empowerment, and engagement. Through shared trust and appreciation, we motivate each other to achieve both our individual and team aspirations while maintaining Brigit's mission and core values.

Vicky

Software Engineer

How would you describe the company’s work-life balance?

Everyone at Brigit does a great job of promoting and maintaining a healthy work-life balance. It's important that work doesn't add any more stress to handling personal situations! Everyone has individuality in how they schedule their workload to meet deadlines. Any and all suggestions on how to keep a sustainable balance are considered team-wide.

Jack

Software Engineer

What are Brigit Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Free lunch on Thursday!
Happy Hours
Happy hours are hosted on occasion
Pet Friendly
Brigit's pet policy is dog friendly daily
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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