Payment Operations Associate

| Greater NYC Area
Sorry, this job was removed at 1:19 p.m. (EST) on Tuesday, January 4, 2022
Find out who's hiring in Greater NYC Area.
See all Data + Analytics jobs in Greater NYC Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

The world’s only universal shopping app. nate is a venture-backed, intelligent automation, social shopping and payments startup, with offices in New York and London. nate just closed it’s series A round, raising 38MM from Renegade, Forerunner Ventures, Coatue and Canaan, among others. 


nate was created based on the principle of “humans inspire, machines execute”. It guides our team to create a product and company that is truly consumer and privacy first, and that will play a part in online shopping solutions from moment of inspiration to purchase. 


The nate team is a special one. Check out nate.tech/careers to take a closer peak at our principles and company experience. You can expect a culture that is very dynamic, open, and a team that is highly passionate about what we do. Sounds like something you’d fit in with? Apply.



about the role:


We are looking for a Payment Operations Associate on our New York team to support our end to end payment ops as we continue to rapidly grow and assist in leading the transformation and scaling of payment ops. The Payment Operations Associate will be tasked with helping to build the processes, tools, and risk management strategies from the ground up in collaboration with product operations, engineering, customer support, and our business intelligence teams. They will have direct responsibility for daily operational tasks, monitoring impact, reporting progress and status, and communicating requirements and user developments to keep us moving forward.


what you'll do:

  • Building out efficient and complex processes and tools to better respond to our payment issues through cross-functional collaboration.
  • Research and respond to payment and risk related inquiries in partnership with our customer support staff. 
  • Manage payment issues as they arise including collecting delinquent payments, managing chargebacks and reversals, handling manual payment flows, and responding to user disputes utilizing our tools which they will help shape (internal and via external providers).
  • Contribute to risk strategy by taking detailed learnings and applying them to risk rules and inputs to prevent and detect fraudulent behavior.
  • Prepare key metric reports and present findings to influence risk strategy and product decisions

about you:

  • 1+ years of experience in a payment operations or risk management role, preferably at a consumer facing company
  • Strong communication and problem solving skills
  • Exceptional attention to detail
  • Ability to work as an individual contributor and self starter able to balance multiple projects
  • Bonus points if:

  • Familiarity with payment networks/systems (Cards and ACH specifically) and rules and broader payment industry trends
  • Experience in product or project management to help build our internal tools
  • Familiarity with machine learning risk/fraud prevention systems
  • Experience with utilizing data reporting tools such as Looker

finally, the perks!

  • Absolute work title freedom
  • Fully paid health benefits
  • Professional Growth Fridays
  • Wellness & Education Stipends
  • Weekly massage sessions
  • Team building trips
  • Global events and conferences
  • Fully stocked fridge and pantry in office (coffee, tea, fruit, snacks, drinks, you name it)
  • Weekly catered lunch
  • Unlimited vacation days
  • Competitive compensation

nate is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skills and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Location

Located in the Flatiron District, the trendy birthplace of NYC's tech scene! Only steps away from Madison Square Park and countless bars / restaurants

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about nateFind similar jobs