Product Analyst, Customer Insights

| Greater NYC Area
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Location:  NYC 

About DoubleVerify

DoubleVerify is the recognized market innovator with the technology that accurately authenticates the quality of digital media and drives ad performance for the world's leading brands. DV provides media transparency and accountability to deliver the highest level of impression quality for maximum advertising performance.  Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend and helped build a better industry. Learn more at doubleverify.com

Position Overview

The Pinnacle Product team is seeking a [Senior Product Analyst] to support the growth, innovation and optimization of DV’s self-service suite of activation and reporting products.  This role is a key player on the Product Management team as they will inform and drive data based decisions directly impacting advertisers and partners across the digital landscape. The ideal candidate for this position enjoys diving deeply into data, has good product intuition and can effectively use insights to tell the story of the customer journey. They will help us better understand how users across various markets and segments are interacting with existing products to help inform future products and features. Communication skills are key as this role will interface with various teams across the DV organization.

What you’ll do:

  • Be an integral part of the Customer Experience team to direct and implement initiatives related to gaining detailed insights about our customers, to help build new and better products, grow usage and identify areas for improvement.
  • Build and maintain KPI dashboards to service the various parts of the Pinnacle platform.
  • Learn our various internal analytic data sources inside-out and become a resident expert.
  • Independently pull and combine data from various data sources and identify customer trends and needs through proactive analysis. 
  • Support the Pinnacle product managers’ lifecycle by gathering data to support product requirements and releases, including impact analysis of product changes and proposing recommendations.
  • Convert data into actionable insights, and share recommendations via written reports, presentations, and dashboards (including visual tables and graphs) to internal clients, stakeholders, and senior leadership.
  • Conduct competitive analysis of self-service products and identify industry trends.
  • Monitor key product metrics, understanding the root causes of changes in metrics, and communicate state of business, and changes to product teams.
  • Work with product and engineering stakeholders to continuously improve and maintain analytics infrastructure to help continuously inform business decisions.
  • Use internal and third-party tools to tag new UI features when they go live, and track usage and adoption.
  • Participate in customer insights gathering activities such as surveys, customer interviews, writing questions, and analyzing qualitative data.

Who you are:

  • BA/BS degree in a quantitative field or technical field
  • 5+ years experience in the ad tech space or digital media/marketing, including experience working with a self-service based customer model.
  • 3+ years of full time working experience in quantitative analysis roles.
  • Hands-on, intermediate/advanced experience with SQL and data analysis tools.
  • Working knowledge of Salesforce and its reporting tools.
  • Experience using Pendo, Google Analytics, DataStudio, Splunk and/or Looker.
  • Excellent verbal and written communication skills with proven experience translating analytics into business insights for non-technical audiences.
  • Excellent prioritization, time management and organization skills, with a rigorous attention to detail.
  • Experience finding interesting, actionable insights within vast data sets to tell a story.
  • Self-starter who is curious with an analytical mind.
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • VerticaDatabases
    • HadoopDatabases

Location

DoubleVerify is located in the neighborhood of Soho New York. This neighborhood is full of great places to grab lunch or shop.

What are DoubleVerify Perks + Benefits

DoubleVerify Benefits Overview

Our employees enjoy perks & benefits, some of which are global and some are locally adjusted:

-Tuition reimbursement -Health & fitness reimbursement
-401(k) matching -Comprehensive medical coverage
-Free lunch & breakfast -Fully stocked break rooms
-Commuter benefits -Unlimited days off (US)
-Annual summer outings -Weekly perks like massages & yoga
-Monthly happy hours -Company outings and events

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Acme's health insurance policy covers up to 2% of out of pocket expenses.
Life Insurance
Wellness Programs
Team workouts
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Acme Co. also provides 4 weeks of leave for the secondary caretaker.
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Monthly.
Free Daily Meals
We provide free breakfast on Friday. Employees get free lunch on Wednesday.
Stocked Kitchen
Happy Hours
Happy hours are hosted Once per month.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses.
Tuition Reimbursement
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Time allotted for learning
Online course subscriptions available
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