Recovery Analyst

| Greater NYC Area | Remote
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Exactly 45 billion dollars is locked up in cash security deposits. We prove that there’s a better way. Rhino is bringing financial flexibility to renters everywhere.

We give renters a choice in a transaction that never offered choice before. We replace upfront security deposits with affordable insurance that saves renters hundreds and thousands of dollars. To date, we have saved renters over $150 million and are trusted in over 1 million homes across all 50 states. 

Founded in 2017 and VC backed, Rhino's mission is to utilize technology to offer products and services that break down financial barriers and offer a win-win solution for both renters and property owners/managers alike.

As a Subrogation Analyst at Rhino, you’ll assume a critical role on a driven team that is transforming the insurance claims experience.

In this role you will:
  • Develop best-in-class claims experience skills including investigation, resolution and operations. 
  • Connect with customers through multiple contact channels including ZenDesk, email and phone.
  • Negotiate payment arrangements and deliver solutions to help customers resolve balances.
  • Document clearly and concisely all relevant activity on assigned customer files and make recommendations for additional activity as appropriate.
  • Provide timely and accurate review and reporting of collections activity to internal and external stakeholders.
  • Escalate issues internally and direct the activities of external legal and collection resources as required
  • Provide ongoing support to the Claims Team as needed.
We’re ideally seeking:
  • 0-3 years of professional experience, preferably at insurance, start-up, or real estate company.
  • Strong customer service and analytical skills.
  • An all-around team player who is detailed oriented and an excellent communicator (verbal/written).
  • An understanding of basic insurance concepts, claims, policy coverages, and subrogation.
  • You feel at home using G-Suite, Microsoft Office, Slack and modern workplace technology.
  • Flexibility - We are disrupting an industry so changes to traditional processes should be expected
Benefits:
  • Competitive compensation and 401k 
  • Unlimited PTO to give our employees a little extra R&R when they need it  
  • Stock option plan to give our employees a direct stake in Rhino’s success
  • Comprehensive health coverage (medical, dental, vision)
  • Remote Work Program to allow for flexibility between home and the office
  • Generous Parental Leave to create a family-friendly culture
  • Wellness Perks (Gym, Classpass, & Citibike Memberships)
  • Commuter Benefits through a Flexible Spending Account
  • Fintech Equality Coalition Founding member
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ElixirLanguages
    • RustLanguages
    • TypeScriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • FlowLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PhoenixFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • FullstoryAnalytics
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • Pivotal TrackerManagement
    • TrelloManagement
    • IntercomCRM
    • SalesforceCRM
    • SendGridEmail
    • DripEmail

Location

Union Square, New York, NY 10005

An Insider's view of Rhino

What’s the vibe like in the office?

I feel connected to my team members in work and leisure - we get right into work but we also like to joke around. Infectious laughter often fills the gaps throughout the day or during lunch when we eat together. There’s even a chance, especially on Fridays, that the late crew will grab a drink and unwind while finishing up for the day.

Yemi

Software Engineer

What projects are you most excited about?

I spend time meeting with Mayors, City Council members, state legislators, and advocacy groups to share how Rhino can bring change to communities and impact the lives of renters immediately. These partnerships are essential in advancing our goal of getting the option to use Rhino in front of every renter.

Jordan

Public Policy Director

What does career growth look like on your team?

My career has grown exponentially since starting a year ago. I’m challenged to lead so much of customer success - it would’ve taken years to acquire this much experience somewhere else. I’m growing my career in tandem with a thriving company, and I feel like my best self everyday.

Jenna

Customer Success Manager

What unique initiatives do you have that encourage innovation?

Twice a month we used to host dinner at our HQ for the whole team. It’s been a tradition since the early days, as a time for everyone to learn about different work streams and unwind, helping to strengthen relationships. Thankfully, we’ve been able to keep that tradition alive and found opportunities to break bread together as a family over Zoom.

Paraag

CEO & Co-Founder

What makes someone successful on your team?

Industry and technical experience will always be important factors but my teammates' curiosity and drive make all the difference. We have a great culture of asking questions and collaborating on projects; our work is rarely a solo act. If this excites you, you'll be in great company at Rhino.

Matty

Growth Marketing Manager

What are Rhino Perks + Benefits

Rhino Benefits Overview

At Rhino we provide our employees with Medical, Dental, and Vision Benefits. Our health benefit programs include Primary Healthcare, Health Savings Account, Health Advocacy, and Virtual Health. In addition we provide Retirement Planning, Commuter Benefits, Voluntary Short-term/long-term Disability Insurance, and Supplemental Life Insurance.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Health Insurance & Wellness Benefits
Dental Benefits
Our dental plan covers 80% of expenses.
Vision Benefits
The vision benefits plan covers 100% of annual eye exams and $150 for glasses and contact lenses
Health Insurance Benefits
Rhino's health insurance policy covers up to 100% of out of pocket expenses.
Life Insurance
Offered to everyone at Rhino, this insurance policy gives you extra peace of mind, including automatic deductions for easy admin.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Easily plan for your retirement by making 401(k) contributions directly from your paycheck and have them reflected in your W-2 for easy admin during tax season.
Company Equity
Rhino offers Incentive Stock Options for employees to purchase company shares at a discounted price.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide generous parental leave.
Flexible Work Schedule
Rhino provides employees with a flexible work schedule that includes flexible start and end times as well as the ability to work remotely.
Remote Work Program
Our remote work program includes work from home, full-time remote for specific positions, and work remotely on occasion as needed.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Rhino provides employees generous paid time off.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Rhino offers pre-tax commuter benefits for all employees which include parking and MTA Subway benefits.
Company Outings
Rhino hosts company outings monthly.
Stocked Kitchen
Rhino offers unlimited tea, coffee, drinks, and snacks.
Some Meals Provided
We provide free lunch 8x a month.
Happy Hours
Happy hours are hosted on occasion.
Fitness Subsidies
We provide a gym membership subsidy to all employees
Professional Development Benefits
Lunch and learns
Rhino hosts lunch and learn meetings.
Cross functional training encouraged
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