Risk Analyst

| Greater NYC Area | Hybrid
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About Us

Current is a New York-based FinTech that uniquely connects people and their money to friends, family, brands, and experiences. We are a bank for modern life that delivers money faster, gets people paid quicker, and provides tools to help manage spending, savings, and bills.

  • Current is seeking a Senior Risk Analyst to monitor customer activity and identify inconsistent spending behavior. The ideal candidate is a highly analytical person that enjoys investigating and problem solving. You must possess strong analytical skills!
  • Your primary role at Current is to communicate with customers regarding unusually high spending or failed ACH transfers. As well as monitor the system for unusual activity such as; identifying and investigating inconsistent transactions within our service. You will also be expected to provide support to the Customer Success Team.
  • We expect high quality interactions with our customers as well as keeping an organized record of customer interactions in order to report on common trends in fraudulent activities.We are looking for a quick learner and a candidate that can handle multiple customers in a timely manner. Someone that excels in a fast-paced environment.

Responsibilities

  • Respond to customer queries through multiple channels, including speaking on the phone and responding to emails
  • You will need to research and find patterns in order to prevent fraud, and investigate potential occurrences of fraud to be reported to management in a timely manner.
  • Handle all customer disputes and chargebacks.
  • Daily communication with user being audited/investigated.
  • Continuously looks for ways to improve and fine tune fraud parameters within the risk system
  • Provide weekly report on fraud analysis and retention.

Requirements

  • Amazing written English communication skills.
  • Comfortable building out macros and templates in order to effectively communicate with customers on account status.
  • Excellent attention to detail and ability to recognize patterns and solve problems.
  • Great people skills and a desire to learn new things.
  • Able to collaborate with others and work effectively on a team.

Benefits

  • Medical, Dental, and Vision Insurance
  • Unlimited Vacation Days
  • Equity in a fast growing fintech company
  • Competitive wages
  • Unlimited snacks, alcohol and coffee
  • Based in the Soho area, with easy access to subways and the city's best food options.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • jQueryLibraries
    • ExpressFrameworks
    • JestFrameworks
    • Node.jsFrameworks
    • Vue.jsFrameworks
    • MongoDBDatabases
    • Neo4jDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • Big QueryAnalytics
    • AmplitudeAnalytics
    • SegmentAnalytics
    • BalsamiqDesign
    • FigmaDesign
    • SketchDesign
    • ZeplinDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • ContentfulCMS

Location

Our modern, open floor plan office is located in the heart of Chelsea with an abundance of bars and restaurants. We are minutes away from various trains and bus stops for a convenient commute.

An Insider's view of Current

How does your team reward individual success?

The Engineering team actively and immediately shares our individual successes across our slack channels, telling everyone what we did and the impact we had via data. I find it refreshing and really cool that we are able to measure the success of our initiatives with data that is accessible to everyone.

Swaroop

Software Engineer

What projects are you most excited about?

My team and I work to ensure that critical components of our existing infrastructure are well-tested, reliable, and scalable. But on top of that, we get the fun job of building out new infrastructure. It’s this forward-looking aspect that is especially exciting to me, because it opens up new paths for Current as we continue to expand.

Patricia

Software Engineer

How do your team's ideas influence the company's direction?

One of the best aspects of Member Experience at Current is that we don’t just serve members when they need help, but also bring their feedback to the broader team. This allows us to hear from actual people using Current and understand their needs, enabling us to build products that improve their lives.

Brandon

Director of Member Experience

What’s the vibe like in the office?

The vibe in our office is very relaxed and friendly. It’s not your typical suit and tie environment. I enjoy the open style that we have because it works well with our collaborative approach to get things done efficiently while inviting casual conversations with my teammates.

Elijah

Disputes Specialist

What are Current Perks + Benefits

Current Benefits Overview

Here at Current, we offer competitive salaries, stock options, as well as a discretionary bonus program. Medical, Dental and Vision monthly premiums are covered for you and your dependents so there are no monthly costs. In addition to a flexible time off policy, we also offer Healthcare and Dependent care FSA benefits and commuter benefits.

We strive to build close and cohesive teams with company retreats and work together at our modern Chelsea-based office with an open floor plan, stocked kitchen, and catered lunches!

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Diversity
Highly diverse management team
Mandated unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Professional Development Benefits
Promote from within

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