Sales Operations & Deal Desk Analyst
WHO WE ARE
Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.
Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.
WHAT YOU'LL DO
- Act as a trusted advisor to the Sales Team and subject matter expert on all Deal Desk processes, best practices, and systems (e.g. Salesforce, DocuSign, Conga Composer).
- Assist the Sales Team in building non-standard or complex orders
- Partner with cross-functional departments to learn business needs and help facilitate the deal process (e.g. structuring deals/contracts, approvals, and order management)
- Educate Sales Team and train new hires on Deal Desk processes and best practices to ensure that approvals, policies and procedures are properly followed and well documented.
- Review deals for accurate terms, billing information and pricing to ensure that data included in contracts aligns with Braze's internal systems
- Proactively evolve and improve workflows, processes, and automation to increase the effectiveness of Deal Desk
WHAT YOU HAVE
- You have 1-3+ years of experience in a Sales Operations/Deal Desk role
- You are proficient in Excel and Google Sheets
- You have knowledge of Salesforce.com, admin/power user experience is a plus
- You’re tech-savvy and passionate about learning new tools, systems, and processes
- You’re a team player who loves to collaborate cross-functionally and globally to support the broader team's goals
- You have exemplary written and verbal communication skills
- You have a proven ability to build strong, collaborative working relationships with internal stakeholders
- You’re an innate problem solver with an enthusiastic "roll up your sleeves" mentality
- You’re extremely organized and able to work on both long-term projects and requests that require a quick turn around
Bonus points:
- Prior experience working at a B2B SaaS business
- Salesforce Admin experience
- Experience working with DocuSign, Conga Composer, and/or a CPQ tool
WHAT WE OFFER
- Competitive compensation that includes equity
- Generous time off policy to balance your work and life, including paid parental leave
- Competitive medical, dental, and vision coverage for you and your dependents
- Collaborative, transparent, and fun loving office culture
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