Salesforce Business Analyst at Wix (Greater NYC Area, NY)
Wix's Partners team. We're focused on creating and cultivating relationships with partners, demonstrating that Wix is the best fit for them and their clientele, and broadening our reach in the marketplace.
We're looking for a Salesforce Business Analyst to oversee end-to-end tracking of the sales process, data, and reporting in one of the most dynamic and fastest growing business units at Wix. The Salesforce Business Analyst position will play a pivotal role with the Salesforce end users, supporting various customers and stakeholders. In this role, you will develop an end-to-end understanding of the current systems, gather new requirements, and collaborate with the developers on developing solutions.
A Salesforce expert with 4+ years of experience in a sales driven organization. You're a multitasker and a problem solver. You have experience working with multiple stakeholders cross functionally, and you're comfortable gathering business requirements and providing actionable data/insights to the relevant people. You're also comfortable managing a myriad of tools, working on integrations to enable the flow-through of data. In this role, you will be expected to configure Salesforce, perform data loads, codify documentation, and assist users. The ideal candidate will have exposure to various Salesforce products (e.g., Sales Cloud, Service Cloud, Salesforce Community Portal, Partner Portal experience, Data Loader).
As a Salesforce Business Analyst, you will:
- Be a part of a Salesforce team that supports 500+ end users
- Work with data analytics and migration
- Gather technical requirements
- Regularly communicate complex technical issues to non-technical business leaders and technical project stakeholders by providing timely generation and distribution of communication
- Monitor progress of technical issue resolution and negotiate solutions as necessary
- Build and support Salesforce applications and customizations
- Facilitate the testing and release of software solutions
With over 30 different products, Wix makes it easy for anyone to succeed online. We build web creation tools and business solutions, mobile apps, payment processing technologies, as well as CRM and marketing tools that help our users in different business sectors and compete online. Our technologies are based on massive infrastructure required to securely and resiliently serve over 200 million users, and their visitors across the globe - instantly. Our scale is enormous, and our plans for the future are even bigger.
Wix's product development teams work in a dev-centric culture, deploy code hundreds of times every day using advanced automation tools, and create methodologies that enable a fast-to-production environment. We operate in small highly-collaborative teams, but belong to professional groups called Guilds, dedicated to personal and professional growth.
While the U.S. Wix team is WFH during Covid-19, at this time we are seeking NYC-based candidates who are able and willing to work on-site in a hybrid model once we return to the office.
We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.
Green Card or US Citizen required